All reviews for Grasshoppers

Grasshoppers has been servicing Stoneybrook East for 12 years and there is no one better! Ryan, Tonya & the entire Grasshoppers team and crews have done an amazing job maintaining our grounds, keeping them clean and looking beautiful. With Grasshoppers we know that projects will be completed in a timely manner, in a professional way and they will always be completed beyond our expectations. The Grasshoppers Team always has great, innovative landscaping ideas to keep our landscaping fresh and beautiful. They are consistent & great at communicating which helps our property look great and keeps our homeowners happy. We cannot speak enough about their quality of work, consistency & integrity!

We have had the pleasure of doing business with Grasshoppers for years and have always had very good experiences with the organization, from the office, Tiffany, the service managers and the crews that come to our home. Most recently we have had several calls with Isaiah. He is professional, taking pride in his work, knowledgeable and very personable. Our landscape and lawn look great today because of him.

I recently used Grasshoppers to solve a very challenging drainage problem on my property. Sage came out and did a survey of the problem and determined that adding French Drains and connected gutter downspouts would resolve the issues. His crew did an exceptional job with everything. Along the way Sage was able to make necessary adjustments to the plan which greatly improved the outcome. I am very satisfied with the final results. I highly recommend considering Grasshoppers for your landscape needs. Thank You to Sage and your crew.

My husband and I hired them to redo our driveway landscaping after the roofing company’s supplier damaged it. They were very easy to work with, not pushy at all, and had the most reasonable price compared to the other companies we contacted. The workers were friendly and professional as well. We’re very happy with the results and highly recommend them.

Was just informed they are not currently taking new customers, and they have no one they can refer.
2 stars because they were polite however not as advertised or helpful in any way

The team is very friendly but there are some things that were not properly explained and thus resulted in a negative experience. It's important to know a few things before you decide to move forward with this company, here was my experience.

I was seeking irrigation quotes and Grasshoppers was one of the companies I looked into. The professionalism, explanations, quality all seemed top notch. I was informed during the estimate and visit that projects were about 6 weeks out and also down payments were required in order to be scheduled. After shopping around I decided to move forward and provided my down payment to be scheduled.

A few days later I called to check in as I had not heard back and was informed by the office that schedules were not created yet and that I should be hearing back. A few days passed, this didn't happen. I called back and was informed again that I would be hearing back. I was notified that schedules still were not created.

I called back again, and was informed my name was still not schedule. I began wondering why, when down payment was provided as explained, I still was not able to get a date even roughly 2 weeks later. There wasn't an answer I was given aside from what's your info, well check and call you back. After several rounds with the office I explained that I needed a date otherwise I'd be pulling out and wanting my money refunded. This did get their attention and the rep did personally contact me after this to explain that they do not provide dates until the week of the project because they've essentially been burned in the past by scheduling people ahead of time and people needing to change dates resulting in them having open slots during the week.

My first thought was-why this was never explained and instead I was just generally informed that to be scheduled a down payment was required? I did not understand the logic behind that, nor do I understand if this was common practice why wasn't the office able to explain it any of the times I called them? My next thought was, isn't that a risk in almost any business involving people and appointments/reservations?

I ended up pulling out and requesting my down payment be returned, the company was very prompt in this so I definitely appreciated that as it was not a small amount. I can't say I've heard of a company not able to schedule you especially when they're holding a portion of the payment before even doing any work. And for projects that might be in depth it would be nice to be able to make sure the client can have the day off work/clear their schedule to be around.

If people needing to change dates is that much of a concern then perhaps Grasshoppers should consider adding some form of clause where if dates are changed within x time frame a portion of deposit is kept or something to help discourage this apparent issue they have. But I certainly do not recommend doing that because that lacks understanding that sometimes life happens and plans need changing and is not very customer oriented.

Anyways, that was my experience. Unfortunately I never got behind experiencing the sales team and the office team since I was never able to be given a date for my project to begin. Hopefully your experience is better and knowing that scheduling is not straightforward with them will help set your expectations correctly.

I waned to give 5 stars but after 5 calls trying to hire this company, I have yet to get a response. I guess they not interested in my business

Horrible lawn maintenance company. These pics are right AFTER they serviced my neighborhood. They do not cut bed edges nor tree rings. They leave clippings everywhere. Note the tree ring photo, there is new mulch under the deep layer of clippings. More weeds in beds and turf than I have ever seen. Horrible Horrible maintenance company.