Solar Energy Company reviews in Orlando, Florida

Super happy with my whole experience with switching over to renewable energy with Legacy Power. My Rep Eric Beardsley spelled out everything perfect for us from the documents to the waiting period and lastly, the install. He was super quick to answer any questions I had come up with after the meetings we had.

Shady. The sales guy told me I’d get a $7500 tax credit to pay down the loan and prevent the monthly payment from going up. He wasn’t wrong about the tax credit but you can’t get it in time to prevent the payment from going up. He was a liar liar pants on fire.

*UPDATE*
The message they sent below is automated. They refuse to do anything to fix my issues. Don’t hire them!

Well, I can not give you a final assessment of the total job of itself, but I can tell you the team that place the panels was very professional, as if they new what they were doing, it didn't take them long to place those panels. So far so good, I just can't wait for the final installment then I can really do a full assessment.

My Partner was here during the install and says they were a very Professional crew, professional work accomplished. Listened to owners requests and respected home as there own and cleaned up after themselves.

No one answers the phone, no one calls back. I’ve attempted to reach out 17 times starting about 2 weeks ago and have yet to get a returned call. I did however, get an automated text providing me with the option to communicate via text but there has not even been a response there either….garbage company that sold and installed panels on my client’s 19 year old roof knowing that it needed replaced. Slimy scumbag salesperson convinced the homeowner that it’s better to do solar now and deal with the roof later and that the panels could be taken down and reinstalled free of charge. Well now this homeowner is about to lose insurance coverage and LGCY is ghosting him. He has now paid them to have the panels removed so the roof can be installed but they have not once answered the phone or reached out to schedule removal….absolute epitome of sleazy business.

He was informative, professional And answered every question we hadd and said he is going to follow up on every step of our installarion. We were very impressed. We only need the right. Circuit breaker installed, could you please see that that gets ordered? Thank you.

Installation team was excellent! They were on time everyday they were at my home working on my system and cleaned up behind themselves. My system looks great on my roof and I’m excited to get going.

Information is horribly communicated and customer service isn't very friendly or helpful at all.

So many red flags during my process for solar panels that I should have walked away. In the end, I incurred extra, unexpected costs when my 4 year old roof was damaged. I am being forced to pay removal and reinstall fees for my solar panels to have my roof redone and I've only had the solar panels for about 3 months now.

Definitely would NOT recommend.

I wrote something about your crew on your app. But if your didn’t received it I will tell you again. The team is not 5 star it’s a 10 ( ten). This team can be your ambassadors to represent your company. They were ALL so sincere, conscientious, & Respectful. You are very lucky to have this employees representing you. Seem like they were as honest as the day is long. I take my hat off to you on their training, respectfulness and honesty. I know it’s hard to find GREAT employees these days. You hit a pot of gold!!!
Please share👍
Marsha Tarcza
Port st Lucie

All associates were constantly busy. Gio kept his crew moving and definitely was in charge. In addition he was extremely patient with all my questions and was very reinsuring and informative , The electrician also was very helpful and did not panic when the system did not start right up instead he researched the issue and corrected the the initial programming. All in all a very professional install.

I have a no soliciting sign posted on my home. Two representatives og LGCY power came to my door to solicit their services. I told them to leave. They tried to change the subject. I told them to leave again and tried to explain that they cannot solicit to a home with a clearly posted no soliciting sign. They tried to argue that's not how the law works and tried to change the subject again. I told them, using profanity this time, to leave my property and one of these idiots said I was just an angry guy. Well, yeah, they were making me angry. After I again told them to leave they finally did. It should not take me telling them that many times to leave. Do not do business with these clowns.

*Edit* I called LGCY customer care to file a complaint and was assured that somebody would reach out to the manager of the idiots that came to my door. I was not asked to give them any of my information or told that somebody would contact me back regarding the matter. The agent on the phone did seem to actually care though. I sincerely doubt anything will come of this.

60 days post connection:
After the installation was scheduled and completed, absolutely no follow up on connection date. No follow up post connection either. I was told 90 days no payment for military discount promo(lie) and my neighbor was told the same (lie). My neighbor did not receive his referral credit for referring me. Still receiving a bill of over $100 from electric company, I am following up to make sure system is performing correctly.

LGCY installation team was very professional and attention to detail. They arrived early and got finished early. Everything looks good and we’re pleased with all the progress, including the updates and notifications!
Catherine and Kenneth

I am not one to normally post a negative review. However, I want to warn everyone else about this company. They are there for you to get you to sign on the dotted line and then after that their customer service is horrible the teams that they sent to do the work are subpar, they have broken over 30 clay tiles on my roof and have been repairing it for one year and have never come back every time you call they say I will call you back they never do they are the worst stay away there’s more reputable companies out there

The crew had to work under rough conditions as the temperature was super high. Nevertheless, they did a fantastic job. I had no expectations as far as the work involved but, so far, everything is fine. The work was done yesterday.

Great team, they went over all the numbers, costs, savings etc and discussed what would work best for me. They were very professional and knowledgeable about the process. costs and company. I felt the information was good and decided to move on in the process to get my inspection done. Stay tuned!

Update as of 8/28/2024: after the installation there was a problem with connecting my new wifi, the system wasn’t functioning properly. My sale rep okan, who was supposed to be with me to the end, decided to transfer out without even letting me know and left me in the dark to figure things out for myself. On 8/27/2024 I called Emphase since I couldn’t at the time reach Legacy installer manager Will, to inquire as to why on the app, which is finally working and accepting my Wifi, the dependency on the utility grid is 59% and then 60%. I was ensure the extra panels that was installed were to prevent any dependency on the grid. So why the high reading? Emphase Emergency contact sending me an email explaining what the trouble was and what needs to be done (attached is that email). This I informed Legacy installation manager Will, who informed me that usually happens (???) but can be corrected, after I finally got in touch with him later that day. He told me he’ll call me back tomorrow the 28th of August since he had to go, but that if I’m available Friday he can send someone to check the system. He would have to check and get back to me. He would call me at 9:30 am.
August 28, 2024 at 9:30 am no call. I waiting until 10:06 am to call him and he apologized for not calling, he was at a meeting. He told me everything is normal at his end and maybe it fix itself. I told him how could that be since I’m showing 71% on the utility grid, it went up even more since yesterday (keep in mind that the solar panel was turned on on 8/21/2024, just 7 days go). There’s definitely something wring with the system. I did not sign up to pay for two major bills, especially when your representative told me to call and get off the budget billing with LCEC. How can that be. Manager Will suggest to get more panels as a resolution to this problem. I told him I did get extra panels to avoid this from the beginning. Emphase wouldn’t send me and your customer service with the email of the problem, if there’s no problem. Please send someone to check the system. After speaking with him I called again Emphase to see if there was any changes to my system in there end. This was the second email that was sent to me and legacy customer service by them, explaining what should be done. Please correct this problem. Thank you. I will give a positive review was this is taken care of.

Update as of 9/5/2024: the Techn Ivan came the next day to fix the problem. All seem to well and working until recently. I usually wait and not give my review right away, just to make sure the system is still working well. I’m glad I waited. I still don’t understand why, Enphase is showing me dependency on LCEC grid when Sunova Solar Panel supposedly gave me extra grid, as I requested, to avoid this from happening. Please me resolve this problem. Thank you.

Thank you for your professional service! The crew arrived on time, worked diligently, and departed after making sure everything was properly completed. We received a follow up call from Aaron to set up an inspection date with our County person. Happy to recommend LGCY!

William came today and helped us tremendously! We are so grateful. Very professional and answered all our questions!

The installation went smoothly and without my really even noticing it was happening. The people were nice and helpful. My only negative thing is that they left plastic wrap from the panels all over my back yard, and I had to go out and pick it all up. Otherwise, I was very pleased.

Install team was awesome. Great group and was very friendly and professional. I have no criticism.