House Cleaning reviews in Oviedo, Florida

Great professional service and on time. When there are repairs or additional issues, the staff is helpful and always gets the job done. Seems like they have a well stocked truck and there is a follow up after they're finished. Pool looks great!

Very professional service provider. When I called them about an issue with our heater that they could not help me with they were kind enough to refund me the cost of the visit. - FYI if you are having issues with your pool heater that are HVAC in nature they cannot assist you.

My pool had algae. They went like one time every two weeks. I asked them several times why the pool has algae and worms. They told me that they put algae treatment that’s was not true. They charged me for fixed the heater and never worked. They told me they went to clean and asked them for photos and they never send me. Horrible company.

Multiple calls Non responsive. Absolutely horrible service.

Save your $$$ and look elsewhere.

We are trying to have punch list items handled on the pool we had Atlas build. We had pool school in June and even though I’ve sent many texts, emails and calls we still can’t get the work done! They told me 3 weeks in a row that someone was coming, I clear my schedule and no one ever shows! When I call they give endless excuses. Truly the worst experience I’ve ever had.

Buying a home with a pool pump and pool equipment to challenging to figure out on your own? BM Wemple will teach you how to run, maintain and service your pool with their pool school! And if your pump needs replacement, they can install one in less than 24 hours.

This pool company was given a deposit to start renovating our pool in March of 2022. As of 8/28/2022 our pool is not complete. They came and tore our pool apart in June and did not return for 3-4 weeks to finish lworking despite calls. Halfway through the job they expected payment for a half finished job. As of today our pool has been tied up for the whole summer and they have still not returned to finish the job. We can’t put the pool room back together because the pool deck still needs a second coat. We can’t hire someone else to finish the job because we have already invested thousands of dollars. We have tried numerous times to reach out this company and now they won’t even return our phone calls.

RV

We've been customers for many years. I have 2 pools that they service one that they built. In the last month I've had both pumps replaced to the cost of almost $5000 1 of the pumps the breaker keeps tripping I had an appointment Monday they called and said they weren't coming until Tuesday. Tuesday they just didn't show up, today Wednesday again no show we were told they were coming between 12 and 2 and then after 2 that they were coming at 4 it's now after 5 o'clock nobody's come, no one's calling. 3 days in a row no show for service. I'm super frustrated I don't want to have to find a new pool company I just want my equipment to work and I want them to do what they promise.My pool is cloudy has no chlorine and it's slimy I've practically begged them to come.

BM Wemple, unfortunately, is left to cleanup the mess left by Atlas. I’m giving them 3 ⭐️ because at least they’re trying. We’re over 6 weeks since our pool was turned over for “warranty” service, which means project completion because Atlas never finished. You can see my review of Atlas if you search.

BMW communication is poor to terrible. They answer the phone about 20% of the time. Email is the only way to get still inconsistent answers. At one point I went online and requested service just to get someone to answer me. We don’t know when a tech will be here, what he’ll work on, what’s been done, etc.

As of now both my pool and spa are losing water, my computer system hasn’t stayed on for more than 24 hours, and my auto-regulator system isn’t connected. We’ve had 4-5 visits and still have all of the same problems.

Is this all the fault of BMW? No—Atlas handed them a car with no tires or engine and asked them to drive it across town. However, this company is our only point of contact and they have yet to solve problems to this point.

The worst experience I have ever had with a company. Pool and deck resurfacing started in 2022 . Has never finished job. Never completed punch list. 5 project managers later and never completed. Stay away from them.

I been through dozens of companies for pool service, BMWEMPLE is by far the best company I’ve had. They’re pool technicians are professional and knowledgeable, that is not the norm with most companies. If they miss a day or can’t make it, they actually give you a call and let you know. I’ve had so many problems finding companies with open communication with their customer. Their prices are reasonable as well. Even if they weren’t, they’re customer service and punctuality is enough for me.

We recently bought our new house and they service our pool now. Must say they are always on time and our pool looks amazing every time. The customer service department is very helpful and knowledgeable as well. We highly recommend and are happy customers. Thanks again

The company is probably amazing but the workers need to learn how to drive. Because this reckless driver in car 1766 CPC 039935 almost caused a huge accident going towards poinciana. He was swerving and cutting people off terrible. I took a picture of the truck but I will not add it but just for safety if you are in a company car that can jeopardize the company learn how to drive like an employee representing a company.

They were very friendly and knowledgeable. Had an issue with my system and another company quoted my a phenomenal amount of money for parts I didn’t even need. BM Wemple came out, quoted me the correct parts at a much better price; and had my pool in peak condition within two days of calling them. Highly recommend this company; by far the best in town.

Brad and his team have made sure that my pool and his spa are kept in amazing shape. The customer service is highly responsive and the work they do is impeccable. Thank you so much!!! I recommend them to anyone with pool service needs

We recently purchased a new Pentair Master Temp 400 heater from BM Wemple pools. Our experience with the office personnel, especially Logan Underwood for the purchase process, and John for the installation was outstanding. Installation itself was outstanding and included removal of old heater, replumbing of the water flow PVC lines and electrical rewiring to receive the new unit. in the last three weeks we finally had weather temp drops that supported three heated spa experiences. The unit performed beautify and we thoroughly enjoyed the spa time - mimosas included. I would rate this business experience at 5 stars and will continue to do business with BM Wemple Pools.

Was referred to several companies for my pool upon moving to Florida. Have found BM wemple to be reliable and professional. Find their communication to be timely and what I appreciate is that they will notify you with changes on your pool. Have them performing weekly cleanings and additionally have had them replace our pump and timers. Prompt responsiveness and quality work thus far. Competitive pricing as well.

I’ve been using their service for over 20 years. Everything is always on time and my pool always looks amazing.

Atlas built our pool five years ago. We could not be happier with the quality and service we received throughout the entire installation. We use their pool service on a weekly basis. We found the service men professional and reliable. If there is any change in schedules we are promptly notified.
We have recommended Atlas to many people.

As other reviewers have mentioned this company is beyond unacceptable and I would not recommend them to my worst enemy. They do not perform quality work, don't adhere to any timeline, have no accountability or management structure to report problems to, are totally unresponsive to issues no matter who you talk to, and have NO regard for their customers. Our pool now requires numerous repairs to fix things they charged for but never did or things they did so poorly (literally months after the fact after dozens of calls to numerous people). We are very close to filling a complaint with the BBB because their business practices are completely unacceptable. In fact, they have a dozen other complaints already against them for similar problems. Save your money and stress, look elsewhere!

Thanks to B M Wemple Pools we finally have a crystal clear pool!!! We had a bad algae problem, and after reading some pool companies reviews, we decided to go with B M Wemple Pools. We couldn’t be happier! The first month they came out multiple times until they were totally sure the algae wasn’t coming back. Now we are enjoying our beautiful pool without worrying about cleaning, brushing, testing the water and adding chemicals all the time. They make sure my pool stays clean and inviting . I highly recommend them to anyone looking for good & reliable pool service.