Honest Air, Inc.

John came out and as usual he was fantastic. He took his time cleaning our a/c system for our 6 month check up. He also loves our dog and that means a lot to us since our Frankie is our little boy.

I was disappointed with needing to pay for a visit diagnostic. One week ago, a tech visited to perform regular maintenance and clear drain lines. The tech told me that if I observed water draining from the emegency pan line, I should contact for service. Since it was one week, I thought it might be covered under service warranty since the drain line seemed to have not been properly cleared. However, the tech that visited today stated that because notes from the previous visit stated that he suggested a flush / cleanse on the drain, I would be charged for the visit today. Problem being that the previous tech did not suggest anything regarding further action on the drain lines. I thought I was good to go. He did mention the electrical components on the condensor but nothing about enhanced drain maintenance.

Ended up needing a new system and the estimator knocked the cost of the previous visit off the cost of install, so was pleased about that. Installers were great. Needed a follow up visit to take care of some minor electrical issues with a breaker. No big deal. Nick visited and was very thorough to assess proper voltages, float switch, etc. Very pleased with service and system! Have recommended to neighbor.

Everyone I have interacted with at Honest Air has been exceptional. I have been using their service for over 10 years. Always polite, knowledgeable and professional. I had an install today and it went perfectly!