Jiffy Elite Maids

I honestly wish I could leave zero stars.

After receiving multiple promotional texts, I decided to give them a chance. The customer service leading up to the booking was great, and I even addressed the negative reviews I had seen online. I was reassured they would deliver and made it very clear that punctuality was important to me.

They required full prepayment, which I found unusual for a cleaning service… now I understand why.

Our appointment was scheduled for 12 PM. By 1 PM, not only had no one shown up, but there was zero communication. No call, no text, no email to explain the delay. After multiple unanswered messages and calls on my end, I was finally told they were short staffed and on the way.

They arrived over 1.5 hours late. At that point, my husband refused entry, not only because of the delay, but also because they appeared extremely unprofessional, with one of the cleaners looking very young to the point where we were not even sure if they were underage.

Despite not performing the service, they did not issue a refund. Instead, they asked me to reschedule and pay a $60 rescheduling fee, which is honestly unacceptable. I would never want to work with them again.

The customer service after was just as disappointing. No accountability and no proper communication. Every time you call, you are told someone will follow up, but no one ever does. To make matters worse, I was told by text “we will not be taking any phone calls in discussion of this matter,” which is shocking. Who runs a business like this?

I would not recommend this company to anyone. There is a clear lack of professionalism and organization. Unfortunately, the negative reviews online are accurate, believe them.

I genuinely wanted to support them and could have referred many clients their way, but this was a very disappointing experience.

They leave the home feeling new and are very attentive to the little areas that are often overlooked. I have used them twice and the staff is very professional and accommodating. I will use them more often.

So disappointed. I ignored the reviews because I was desperate to get my house clean quick. My house was recently under construction so I just needed dusting, moping, and wiping of cabinets. They assured me my house can be “dust free”

The sales rep on the phone was great but the cleaners weren’t. They weren’t able to communicate in English and looked less than pleased to have the job. They gave minimal effort and overlooked several areas. They won’t wipe your cabinets and fridge unless you pay extra. I paid extra and they almost left my house without doing the fridge. They didn’t mop under my bed which is accessible and I keep finding dust and cabinets they forgot.

It honestly seems like they just did a poor job and wipe fabuloso around to give the impression that is clean.

I’m out lots of money.

Just don’t do it. Don’t hire them!