All reviews for First Response Heating & Cooling

Matt and the crew have always been there for us since our installation. Would recommend 100% for any issue from a tune up to a new unit.

All around great service. Very responsive. Showed up on time. Very knowledgeable. Great attention to detail. Will definitely use again.

I was referred by a neighbor who has used First Response for years. I was able to get service on our AC the next day! I received a 1 hour-out call, & a link to see where the technician was (like Uber) & he arrived exactly on schedule. He was very professional, patient, & knowledgeable, and very thorough. He fixed our AC & made sure everything was working well before leaving. They also offer some great longer term maintenance programs for additional peace of mind.

Leah and Matt are great. I have a yearly maintenance contract. Leah calls or text me when it is time for service. Matt was here today with his big smile. I was notified 30 min ahead of time he was on his way. I would highly recommend the company

Matt was able to show up sooner than originally expected and fixed the issue I was having quickly and professionally. Their staff are always courteous and professional and I truly appreciate that. Thanks!

We have had a maintenance plan for our A/C with 1st Response since they installed our unit 5 years ago. They are good at notifying us when it is due for yearly maintenance. The unit shutdown yesterday overnight and the house quickly started heating up. I called 1st Response in the morning and by noon Bryan was at the house to diagnose the problem. After checking the compressor he went up in the hot attic where the air handler is located (house is old) and determined the float was filled with water and a "T" valve was clogged with some debris. Once he cleared that up the pan drained and the unit began immediately cooling again. A quick and easy fix with no charge for the house call and fix. We have been pleased with our experience with our experience with 1st Response and recommend them to our family and friends.

Brian arrived on time and performed his checks on our three units to prepare us for the fall. Great folks work hard to keep us comfortable. Leah, the Customer Service rep, always answers with a smile and can do attitude personifies professionalism and great customer relations. Five star company!

Matt was excellent showed up quickly and was able to resolve the issue fast and reasonable. I would definitely recommend them to anyone with an AC issue.

Matt came out in a Sunday morning because his tech was scheduled all day
and he found the problem and got my system running again in about 30 minutes.
I would highly recommend his company.

Highly Recommend! Fast response, professional, friendly….very reasonable prices…sooo happy and Thankful our air conditioner is cooling Great!

Matt was very knowledgeable, honest, personable, and professional, he showed up on time and knew exactly what the issue was. It's always a pleasure working with First Response. Thank you so much Matt for everything!

Timely response, showed up early for appointment. Professional service, quick diagnosis and repair.

Bryan Chapman the owner is really easy to do business with and very professional. The installers Bryceson and Daniel were fantastic and very knowledgeable. The office staff is great.

Matt and Bryan, the owners of this place, are really cool and down to earth! They'll tell you how it is and really explain the issue in a way you can understand. Not only that, they told me about stuff I didn't even think about and helped me find a solution that best fit my needs. Also Leah, she works in the office and is super sweet and always very helpful and extremely knowledgeable in AC. In Florida, it's hard to find a good, honest AC company but I must say... they have nailed it! I highly recommend them to anyone!!

The Team is very professional and efficient. They arrived as scheduled and completed the entire installation early. Questions were answered fully and now my house is cool!! Thank you!!

My thermostat went out last night and I called and left a message. I got a callback first thing this morning to set up an appointment. I got one for 2 P. M. and Brian was right on time. It was a clogged drain line and he had it cleared in less than 15 minutes. Brian is always so efficient and gets right to the problem. And since he was here doing his biannual service a little while ago he didn’t charge me anything. Whereas some other company would’ve charged a service call or more. I tell you, First Response is THE best HVAC company around.

I used the “Text A Tech” service this AM and cannot rave about this enough. Bryan C was incredibly professional and super efficient in helping me troubleshoot the problem. I wish every A/C company had this service!!! Thank you again

After this terrible event with Milton, my a/c system and ductwork has to be replaced as I am sure many do. I called Matt on Sunday morning, left a message expecting it would be quite some time to hear back because of the workload. He called me in FIVE minutes!
He was so helpful and understanding. He expects to have someone at my house to assess the situation to prepare for the work. He said he thinks it could be done by the end of the week!
He surpassed my expectations by far.

The former owner of my house had First Response install the system and forwarded me Matt's info. I am certainly appreciative.

Brian Chapman was one of 4 AC companies I had check out my AC. He made sure I knew everything about what was needed. No pressure. I felt save with my decision. He is replacing my unit in a day . Friends also had him and happy with his work

Matt is utterly amazing! We had an A/C outage on a Sunday afternoon and he was out within the hour. Took the time to explain everything and fixed the problem. We will continue to use First Response for all our A/C needs.

First Response Heating & Cooling really does go above and beyond to help the customer feel valued and respected during a difficult time. With outrageous electric bills, it is essential to have someone like First Response ensuring that you get exactly what you need to maximize efficiency. I highly recommend FIRST RESPONSE HEATING & COOLING for all your air conditioning needs. Thank you Matt.