HVAC reviews in Pompano Beach, Florida

Incompetent and expensive. Avoid!!!!!

CROOKS!
STAY AWAY...THEY WILL LIE, STEAL AND CHEAT!!!!!!

The technician was professional and friendly. He was interested in finding the problem and providing a solution. Thank you for the great service provided!

Took me 3 times calling with no return phone. For them to tell me they were still waiting to hear back from a manufacturer. Which is all fine except the fact that I had to constantly call back and nobody ever reached out to me.

sadly, they care more about profits than customer service, my machine has not been serviced in over 8 months so i stopped making payments. now they won’t even pick up my calls, meanwhile my employees are drinking ice with green and white mold

Tech constantly Complains about extra work just because he had5/30/2023 to move “your” own rental ice machine out of the w to get access to the water line. The main issues is, tech is scamming clients for extra working hour. This happens multiple time from your company.

2nd.
Tech cheat with his upon arrival time and leaving time.

Upon arrival time is fair.

Upon leaving time is absolutely a SCAM.
He finish his work at 1pm, put everything back and had me sign on his tablet at 1:38 but in his report it say he finish at 3pm. Everything is captured on camera at the restaurant. From 1:45-3pm he was nowhere inside my building performing any job.

it was my mistake for having too much trust in your company.

Every time they come to do the "preventive maintenance" The equipment that was working fine before they touched it, is now broken. This has happened 4 consecutive times. Sadly my corporate offices have a nationwide contract with these scammers. So I personally cannot fire them. DO NOT ALLOW THEM ACCESS TO WORK ON ANYTHING!!! They will make matters worse!

I tried, for weeks, to work with them on replacing damaged parts on a case. After several ridiculous and incompetent experiences, I gave up. Having damaged cases is easier than working with them. If I could leave zero stars, I would. Absolutely not recommended.
. . . and as for the owner's response? no one ever reached out to me. It's been over a year. Again, absolutely not recommended.

WARNING!! DO NOT DO BUSINESS WITH THIS COMPANY. They mark up parts 300% for my work order and charged extra hours work with NO explanation. There quote for my work order was is not detailed. No pricing on parts, just description. Asking for an explanation and the lady said I don’t want to get into quoting prices on parts. Truly improper business conduct. BEWARE!!

Unreliable

Great service and great people.

Kevin AC is the best always on time very friendly very professional

Very prompt and professional.
Installed new ac unit .
Highly recommend

Stephen was by far the most friendly and knowledgeable young man I've dealt with in many years.

Wow!! These guys are top shelf!!! We are so so happy with the professional yet home town feel of these guys. They know what their doing and do it right!! They actually went way above and beyond!!! We are thankful we chose this business!!

They installed an entirely new air conditioning/heating unit. They were very prompt in addressing our needs. Their service is excellent. Their staff is polite, knowledgeable, and helpful. I highly recommend them.

Kevin and Jonathan are the nicest and most honest, hardworking people you could have to service or replace your air conditioning system. Reasonably priced and prompt service. Sunrise Leasing is so happy we found them!!

Cannot speak highly enough of Kevin’s AC. Honest guys doing honest work. They take time to explain what’s going on and get work done efficiently. We’ve used them 4 times all for different projects, and will not use anyone else!

I had this company do a job for me and they came out and did it at a reasonable price everything was fine. Then recently I called to have another job done and had to call again and again and was repeatedly told someone would contact me and no one ever did.... so I don't know what's happening but customer service has definitely gone downhill. When you do get someone they're very nice. The question is.... can you get them to call you back after they tell you they will? I doubt it.

I called the office at 6:59 am on a Monday and asked for a service call to check for an issue with my AC. The person in the office took my info and relayed it to a tech. I received a call from the technician 20 minutes later and he stated he was on his way. He was at my house by about 7:40. That was amazingly fast service! He identified the problems and fixed it quickly. I was very impressed with the responsiveness, customer service, and technical service provided. I will definitely use them again for any future AC issues.

Stephen and Ben came out today (Stephen came out yesterday as well) and did an awesome job. They came out really quick, within a matter of just a few minutes, both times. The work they did was great and my A/C blows harder and cooler than it ever has. Both of the guys were so polite and every word Stephen spoke was always followed with a “ma’am “. They were professional but still down to earth enough to make it feel like an enjoyable visit. I highly recommend these guys!! Thank you guys so much!!