All reviews for Complete Pro Air

Write a review
    5

    During my research on how to select an air condoning contractor I came to the conclusion that the most important criteria for a contractor is the quality of the installation. You can have the best brand installed, but if it was improperly installed, the system will fail.

    After meeting with 3 contractors, I found Complete Pro to be the most responsive and qualified option. The thoroughness of Brian's explanation of what the expect t each step of the process was appreciated as well as his commitment to do things the right way. This comes from his background on the air conditioning manufacturer's side where he troubleshot bad installations that other contractors performed. To further this, he is NATE certified, which I valued since it shows his dedication to his craft; and there are only a handful of contractors in the Tampa Bay area who have NATE certified technicians.

    He and his team were very helpful when I had questions before and during the installation. Brian and his crew were very friendly and professional from the start of the process and throughout the installation.

    With the first cold snap, I found out that the unit was not putting out heat. I gave Complete Air a call after business hours and Brian immediately returned my call and sent out a technician the next day. Turns out the thermostat was defective and it was replaced on the spot. It is good to know that even after the installation I was treated as a valued customer, even for warranty work.

    As of right now, I feel I received a good product and service based on Brian's walkthrough of the process, his responsiveness, what his team does to ensure quality workmanship, and the additional services provided.

    5

    Brian was amazing!! He was on time & very professional. He assessed our issue & provided us with a thorough inspection of our ducts.

    He offered us a few different solutions to our problem. I really appreciated how clear he communicated and went over products. We knew we were in good hands, and will definitely seek Brian’s services going forward. Highly recommend!!

    5

    Brian and his team were great! Responsive, professional, knowledgeable, very reasonable in price and most importantly....HONEST. Complete Pro Air performed a repair on my unit first before eventually replacing it, and I couldn't have been more pleased with both. Thank you Complete Pro Air!

    2023 Update: Complete Pro Air came out to help with a clogged drain line. They had someone out within a few hours, and the service was just as great as I remembered. After the appointment, Brain took the time to answer a few follow-up questions I had. Thank you, Brian and team!

    5

    Jarvis was awesome!! He completed the install in a timely manner. He was very friendly and professional. Highly recommend Complete Pro. A++++++ service!!!

    5

    Such an easy company to work with. On time and friendly. Great experience when we had an emergency repair.

    5

    I can’t recommend Brian and his team enough! After another company failed to find a leak in my HVAC system and insisted the refrigerant lines were the issue, Brian went the extra mile. He performed a thorough pressure test to confirm there was no leak and explained everything clearly. He then added refrigerant, and my HVAC has been working perfectly ever since—over two months now without any problems! His expertise, honesty, and dedication to solving the issue were truly impressive. If you’re looking for someone who takes pride in their work and delivers results, Brian is your guy. Thank you!

    5

    Complete pro air installed a new air conditioner for us three years ago. They had the best price and the Ir conditioner was top of the line not the cheap developer grade. Since then they service the air conditioner twice a year. A few times our air conditioner has had a problem and they have fixed it within 24 hours each time. Mostly it was a clogged drain pan. Bottom line is after 6 homes this is the best air conditioner system and service we have ever had. Highly recommend them.

    5

    Used Complete Pro Air for HVAC system installation. Brian was great. Excellent price and service. Very professional, honest, always on time, great communication and customer service. If you are looking for HVAC specialist for repairs or replacement, you will be very happy with Brian. Highly recommended.

    3

    Although they are very thorough with explaining what they're doing, showing their certifications etc...etc...During the estimate visit. Their price lists for an A/C and Furnace, for a cash paying customer, in the off season are completely inflated. Research and educate yourself on the wholesale price (what they are paying) of the system they quote. Also, visit the system's website for any rebates the manufacturer might have. Do your research before the "salesman" comes for the estimate. The whole interaction felt like a used car salesman. Unfortunately, our elderly neighbors made the purchase.