All reviews for Grateful Air Conditioning

We bought a house (Rocky Point) that recently had new AC system installed. We saw Grateful sticker on unit. So, I called to get on maintenance program. Just so happen the owner answered the phone. He said before we set that up. Lets get units moved to your name for warranty. Did it was very easy.
So, I did that and called Grateful again to say it was done and wanted a service call. A very nice lady said your house has a maintenance program still available too you. Than she said lets set up a date for guys to come out. I said how much is that? She said it free old owners paid already.
Than two very helpful guys came. Check and repair 2 little things they found and said there is an update on outside unit and we will come back next week and install at no charge.
At this point I am floored by there company. All I can say is if you need a honest AC company Grateful is your company.

There's not enough space here for me to say all the wonderful things there are to say about grateful AC and I'm speaking from over 35 years of working with and knowing the Stellar team of technicians and human beings! Grateful AC provided awesome service at fair and reasonable prices to my family's businesses since the 1990s and I continue to rely on them for any needs that I have for AC and expertise! Needs 10 stars!

First, I made the mistake of calling a company called Absolutely Cool Air Conditioning in Stuart, FL. Please read through this review to see how the owner of GRATEFUL AIR CONDITIONING, Tim and his crew SAVED THE DAY for me!

I made the mistake of calling Absolutely Cool Air Conditioning first. They seemed to have good reviews. A technician, Roy Padgett, came to my home to assess why my AC stopped cooling. He informed me that it needed a new coil, which is located in the inside air handler. I informed him that the coil unit itself was still under warranty from American Standard. He gave me a quote; $3,500/ less a "special discoutn" which brought the new price to $2,700. Then I was offered an additional "Discount" if I purchased a year service program from Absolutely Cool. I asked him how much the Coil part was and I was told $800. When I asked why the quote was so high if the coil was under warranty, Roy didn't have a good answer. I tried to call and talk to a Manager and couldn't get through to their office. Roy called his "Boss" who refused to speak to me, but told Roy to relay to me that I still needed to pay them for the part for them taking care of processing the warranty, getting the new coil, etc. Their answers to my questions were evasive and didn't make sense. Why would I have to pay for an $800. coil that was under warranty? I refused to do business with them because they seemed shady to me.

Then I called GRATEFUL AIR CONDITIONING in Port Salerno, FL. I spoke to the owner, Tim. He was very kind and straight forward. After me explaining the situation, he quoted me $800. - $1,000. with the average being $900. His final price was under $1,000.! He took care of getting the warrantied coil from American Standard. His crew removed the bad coil, installed the new one recharged the freon, put the air handler back together professionally and cleaned up well. They even checked out the outside condenser to make sure that it was functioning properly. I will use Grateful Airconditioning for all of my future AC neds. From my experience they're honest, fairly priced and do quality work!

I've been using this company for YEARS! Anytime I have any issue (big or small) I know I'm gonna get the BEST service at a fair price. I got an entirely new air conditioning system installed. When the county inspector came to check the installation, he asked me for the company name. He said he wanted to started using this company because he had never seen such thorough work! That's just additional confirmation of my already positive opinion!

My family has used Grateful AC for over 2 decades for all of our rental properties, and homes. Tim and his crew are not only super nice people who understand the value of excellent service with a good attitude, but they are also very fair, honest and reliable. I can't recommend these guys enough. Yesterday my AC went out randomly stopped cooling, and they were here in less than an hour and had my AC fixed and cooling again in no time. Great people, family run biz, awesome integrity and 5 stars all the way around.

I highly recommend grateful AC. Tim and his crew are very attentive and knowledgeable. Sam especially is very kind and knows what he is doing! I have had a few issues with my unit since moving in and they have always been so helpful and on it. Highly recommend for your AC needs!

They keep putting their decals on equipment that doesn't belong to them They were asked to stop,and they won't.

Guess A neighbor called them and they threw all of our yard decorations against our front door, didn’t care to ask or knock, when my pregnant wife asked why and what they’re doing they screamed at her.

Do not choose this company. Did not give us the correct equipment. I thought they were handeling everything well at first. Then years later all the imperfection water drainage and poor customer service showed themselves. They just want to make a quick buck.

On Friday May 7, 2021at a property on SE Amyris Ct, Stuart FL I witness two Grateful AC employees intentionally release freon from a system into a bucket of water while they casually sat in their vehicle.

It was clear this was a regular practice and they were not concerned that what they were doing violates our Clean Air Act and their EPA certification (if they have one). I attempted to make contact with the company to resolve the matter following this even with two calls and a voicemail explaining who I am, where I was at, and what I saw. I recieved no call back and after several days files a complaint with the EPA for this.

I cannot recommend any company that knowingly conceals or supports staff intentionally breaking the law and harming our environment.

This morning I woke up to a warm house, this company stickers are all over my AC machines. I see them in my community constantly. I called Grateful immediately and left a message. A gentleman called me back to tell me they would not take on new clients and that my development and unit is awful, and they will not be coming there! 🤷🏻‍♂️🤬 I believe this company does not deserve any clients! I will be contacting the Better Business Bureau. This is so unfortunate especially in July