West End Plumbing Inc.

I received service the same day I called. Although it was an emergency to me, it was not an urgent emergency. I could not use my kitchen sink and had to turn the water off from underneath. I was pleasantly surprised for the timely response and professional service from Mike R who was the tech that came to my home. He was professional and actually installed a new faucet for me at the time of the visit. Most companies I had talked to said that I should buy the faucet and then they would install it. It was a full service company. We are very happy with them. B Mills

Over the weekend our water heater stopped working. After receiving 4 estimates we chose West End Plumbing. The other plumbers offered the same or similar service, equipment and warranties... but, West End seemed more transparent and interested in providing the best services. They were also prices a bit better. The work was great and they even cleaned up the messy job someone else did 15 years ago. I recommend this company.

I used to tell people, "It can takes years to build customer loyalty, and seconds to lose it." I've been using WEP for years. Hell I have family and friends that use them based on my recommendation. I was really disappointed with my latest interaction with them. I called to have a deck faucet for my roman tub replaced. To begin with they charged $500 to replace it, which I thought was a bit much for that service, but seeing as I've been waiting a long time to replace this I told him to go ahead. He needed to widen the holes of the valves since the tub is old. No problem, $100 extra! I'm thinking okay he's going to use a chamfer bit or something like that. Nope, he used a normal bit to just edged around. Hell, I could have saved the $100 and done that myself while he took another smoke break. After about 5 hours and him reading the instructions, there was another problem. The hot water faucet handle would not stop at the off position. Mind you this was a brand new Delta Faucet. So he swaps the Delta cartridge and uses a "universal" faucet cartridge. He gets it to work, BUT, the hot water faucet handle wouldn't stop at the off position. The faucet could literally swivel all the way front to back. His reasoning was that it's a universal cartridge. Ooooookay. Lastly, he didn't even seal around the faucet or spout with silicone. While my wife's cousin was here doing some molding work for me this weekend, we bought a delta faucet cartridge replace from Lowes and he was able to fix the handle for me where it stops in the off position. So $600 later I had spend more money on a replacement cartridge and a tube of clear silicone. Sigh. Very disappointed.

Update:
Post writing this review the owner promptly reached out to me to discuss my experience. We had a good conversation. He offered to come out and resolve the handle issue. I explained that we already resolved it. I agreed to give them the opportunely of a second chance.