All reviews for Giddens Air Conditioning - Florida Only

I had a bit of a mixed experience with these folks at first, but mistakes happen and once I made them aware of the problem they did what was necessary to take care of it. On the second visit they found the problem, and within about 15 minutes had me up and running.

Above all, they communicated effectively and often.

Thanks.

I called 4 different companies. Giddens was the most professional and fully explained all my options and their recommendations. Work was done expeditiously and high quality results

Two AC emergencies in the last couple of years and they have been there for me quickly and kindly. My unit is very old, but they keep it going. If you have any question about calling them, just go ahead and do it.

About the owner not the business, today at The Flint River was our 1st boating experience and it turned ugly. Thanks to the owner of this business it ended better. 101 how to properly get a boat out of water! Thank you! And his sweet family. The Soto family!

Very helpful and friendly people. They installed my new AC unit and made it easy. I will definitely be working with them in the future.

FINALLY! After 2 of the above 5 star rated (probably bogus reviews) provided me terrible service I was fortunate to be referred to Giddens - they are the best ever ~ you will find that from talking to Jodie on the phone and dealing with their technicians.

Water is hot at 211 degrees..it boilsat 212 degrees....that extra degree is the difference between good customer service and great customer service .Andrew was very professional courteous efficient and timely when it came to installing my new unit...not to mention Dillian and Trent were just as awesome...highly recommended to anyone who is looking for any heating and cooling services
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Nice people, exceptional work, honest, easy to communicate with and impressive/dedicated team of workers. The guys worked through a rainstorm and Into the night to get my air conditioner working. I'm very happy with their work.

Thanks! Great job fixing my AC on short notice on a hot day during a holiday weekend! I also appreciate the time taken to explain a few details about taking care of my system to get the most out of it without any up-selling. I highly recommend.

Gray, install, wonderful customer service, follow up and detail communication.

The crew from Giddens Air Conditioning did a "great" job in installing our new AC system on 4/16/2018. The Trane 15 Seer system is working great and my wife and I are enjoying the clean air pouring into our home in Crawfordville. I would recommend this company to anyone looking to buy a new AC system, especially if the first visit is coordinated through Jodie and made by Ben Giddens, who patiently explained all benefits of the new Trane system as well as inspected and took photos of the air handling system as well as taking down notes about our particular needs. His proposal was straight up and included all costs and easy to compare with other estimates. If you're looking to buy a new AC system, Giddens Air Conditioning is the company to call. Thanks again, Dave and Brenda Donaldson.

Giddens crew is honest and kind. When my system was breaking down, of the many companies in town I called, I felt like this company was the most genuine and they were the only ones to actually explain the process of what they wanted to accomplish and financing options.

Great experience. They were timely and did a great job installing the exhaust for my over the range microwave.

I wanted to share my recent experience with Giddens Air Conditioning Inc of Tallahassee FL.
Our 23 year old Rheem unit had been having issues for the past couple of years. Our home warranty company continued to patch and piece the system together during this period. The final straw came when the unit started blowing warm air on my daughter's sweet sixteen birthday party with about 20 guests at the house. The home warranty company offered to replace the compressor in the unit. Unfortunately they wanted to charge approximately $1200 for the refrigerant they would need to refill the unit. Upon hearing of this charge my wife suggested that we look to replace the unit. (This was a wise choice as every company that came out to give an estimate said the problem did not sound like the compressor was bad.)
I called Jody at Giddens who was very knowledgeable, helpful and offered great suggestions after listening to what we were looking for. She stated she would have Ben (the owner of Giddens) come out and give us an estimate. Of the four companies that came out, Ben was the only one that really went through our house and engineered the house to give system options and a very accurate estimate. He explained our options, the various products, energy efficiency ratings and what would take place to get the replacement done in great detail. He also offered to put a portable unit in our home until the replacement was done.
After reviewing our options we decided to go with Giddens. As Jody stated on the initial contact, they would not be the lowest price and they would not be the most expensive, however the product and the service would be top notch. The main influencing factors to go with Giddens was the time Ben spent engineering our house and explaining the products and options. Another determining factor to use Giddens was that they install Trane systems. In my research most of the opinions stated that Trane was the best product on the market.
The installation began in the morning of June 27th . Octavio, Lalo, Enrique and Andrew were extremely friendly, knowledgeable, efficient and hard working. The attic work was hot, dirty and took most of the day to replace the air handler, line set, drain lines, sealing duct joints, tying into the existing duct work and manufacturing a new return plenum. The guys divided and conquered the entire system working simultaneously on the air handler, the outdoor unit, replacing the thermostat and sealing the return joints under the house.
Ben stopped by toward the end of the job to perform a quality assurance check and to make sure that all of items that were discussed at the time of the estimate were completed. He also had the guys patch a hole in the brick from the old system with mortar to had a more professional finish.
From start to finish, all of the employees and owner were extremely professional, thorough, friendly, knowledgeable, courteous, respectful and paid great attention to detail. All of these qualities resulted in a perfect installation, which from what all of the folks that came out to give estimates, will result in a more reliable and efficient system. I cannot say enough good things about the staff at Giddens and extremely pleased with our decision to use Giddens for our system replacement.
I will highly recommend Giddens Air Conditioning to everyone that needs heating and air conditioning work and am looking forward to a Trane system that will give us many years of reliable heating and cooling.

Even the lady who answers the phone here offered a better diagnosis of our A/C problem than the Tech assigned by our homeowners warranty company. I was also very impressed by Bailey's knowledge. We've since cancelled the homeowners warranty.

I just want to say that I really love this place. Bailey is the absolute best! I know we'll need a new AC unit soon, but in the meantime Giddens and Bailey are so helpful and patient with us.

Great service. Giddens installed my new unit and do a great job everytime I schedule to have yearly maintenance service done. Very reliable, and professional.

Andrew came out same day to give me a quote on a full replacement unit. He was very professional, nice and courteous and knowledgeable. He even stayed late to get me a quote the same day as well. You have a great Sales Manager with Andrew apart of your team. Thanks again for everything.

Giddens installed a new mini-split system for me over a year ago and I am very happy with the results. I no longer have to argue with my roommate about the thermostat, and my utility bills are very reasonable with the energy savings. The mini-split heating is great, and the cooling is excellent as well. Had no problems in the summertime with the house in full sun.

AWESOME customer service! We purchased a new system, needed follow service and Giddens was there literally within 30 minutes! They followed up and got our repair done extremely quick and professionally. Wish all businesses had this same level of service. Highly recommend!

Based on the company's website reviews, I called Giddens on 2/25. Offered to come out the same day, as well as offered free advice on how to fix the problem. I declined the free assistance in lieu of having a HVAC professional come to my home. Scheduled for 9-10 AM on 2/26. The technician called when he was en route, as I requested. He showed up at the scheduled time and I met him at my residence. Bailey quickly assessed the problem and offered a solution and maintenance tips to prevent the problem from re occurring. He was knowledgeable, very professional, and courteous. He cleaned up his work area and was on his way. I have been terrified of having to call an air conditioner company, for fear of being taken to the cleaners. I knew what the problem was and I wanted it addressed professionally. I made the right call. I will use Giddens from now on. Thanks for being a reputable company!!!!!