All reviews for Ferguson

I’ve had the pleasure of working with one of Ferguson’s top sales representatives, Joseph Schessler. He has been extremely helpful in answering all of my questions regarding materials and my online Ferguson account.

Ferguson is truly fortunate to have a representative like Joseph on their team. His professionalism and dedication make a real difference. I’ve saved his contact information and will continue to reach out to him for any future questions or concerns.

Purchased a vanity online. Good experience. It went on sale for Black Friday, after ordering and before receiving, I requested a credit for the difference. The original representative said his supervisors wanted me to return and repurchase for the credit, which was ridiculous. All I wanted was to get a paper transaction for the difference. Why would a company wanted to pay a shipper to pick up and return, then reorder (a non-stocked) item, then have it reshipped and redelivered…..a little bit absurd and costly for Furguson.
I finally was able to get a customer service rep Joseph Schlesser to help. He was able to take charge and get the paper credit. He was able get me the large differential for the sale price credited to my credit card. One and done Thanks Joseph, for a newer representative, you handled the issue like a seasoned pro.

Had all needed...staff was friendly and knowledgeable but the checkout process is very very slow

This place has mostly everything for plumbers and HVAC people. I said mostly because I came in trying to buy a Ridged electric commercial auger and they told me they could order it but so can I. Had they had it available i would have snatch it from them. Overall great and helpful staff.

Counter sales personel acting like they are doing the customer a huge favor ,but in reality they are not very knowledgeable.From the previous reviews looks like its been like that for some time and they wont change it. Other than that the store is great.

Employees help only if you go to the desk, they don't ask if you need help ans some if them look like mad when you ask for help! Products selection good, customer service needs improvement!

Poor Customer service

Not a reflection on the staff - Joey was great - but that a company knows a particular Delta product (a $600 faucet) is consistantly defective and still sells it is just plain bad business. So under the heading of "how you do anything is how you do everything", I would never recommend anyone go to Ferguson.

Update: Javier, it's disengenuous to give out your contact info and then not respond when contacted. Ultimately, Delta ended up sending 2 new faucets (3rd try) and the plumber did the job for the 3rd time. So the $1,200 faucets ended up costing me $1,700 and weeks with no faucets. That's not a good business tactic.

When you have no choice you go here. And the reason why is because when you go there you’re waiting in line sometimes it just couple of items. It should be really quick, but when it comes to plumbing, we know that people have multiple fittings they have to ring up and look up on the system, you would think by now that they have it under control with barcode and stickers and upgrading their computer equipment. This will be like the fifth time I walked out. I left everything there because I can’t wait. Do you think the Management have cameras to see the traffic in that place sometimes and maybe come up with better ways of making money?

I’m not giving one star because the store itself is always clean, organized, and easy to navigate — you can find what you need quickly. The real problem starts at the checkout counter. You’ve got three guys staring at a computer while a line of blue-collar workers — many trying to get to a job site or dealing with an emergency — are left waiting and ignored.

I wouldn’t be writing this if it was a one-time thing, but it’s happened dozens of times. The staff really need better counter ethics — get the customer taken care of so they can get back to helping their customers. That’s why Leman Pipe smokes Ferguson when it comes to service

Bad service,when you entered the door,they have an attitude,as if are there to ask for something for free.its the second time i am done with theme.

Forever on hold
The black service guys tend to walk away when customers come to counter ... they need better customer service

Worst customer service in store in the florida plumbing industry

Unprofessional and extremely rude driver from this store, one of the guys went to a job site and had a terrible attitude, very disrespectful and this was the store and phone number in the big truck. I have pictures sadly I can’t post it here.

Longest wait time you'll ever see if you can go to home Depot I would advise that because the time it takes waiting at Ferguson vs the cost of home Depot supplies is about the same..
Time is money and I wouldn't waste another second at that place if I can help it.

Very rude and unhelpful. Very disappointed in the service I received. It was so bad I put the product I was going to purchase back.

It's shocking in this day and age with social media a company so well recognized as Ferguson can employ and encourage their employees to treat their customers horribly. I been there twice and both times I was treated like I was bothering them with my plumbing issues and given the phone number to the manufacturer. After speaking to the manufacturer it turns out Ferguson could've ordered the part for me. Well I guess I'll be writhing the BBB and county commissioner about their sales practices. 👍

I figured the Big Box stores would be limited and they were, so I go to Ferguson and ask the sales counter where I would find faucet washers? He says to me smugly that they sell plumbing assemblies and not piece parts. Well pardon me. I've had an account there for years but I never use it. The sales counter people always remind why? Pro or not sad way to do business!

I was taking delivery of three large boxes with vanities for master bath. Driver pulled up took first box off truck . I had the garage door opened so he didn’t have to walk around to front door . He placed it on garage floor . I asked him to please bring it in the house because the garage floor was being painted with epoxy. He said I’m leaving it all here or I’m taking it back . Again ask please bring an extra 5 feet into house . He took the first box back and left That’s great customer service!!!

I don't know about products plumbers need, all I wanted was an acrylic shower knob. I had to wait at least 40 minutes and then it was more than twice what I could buy it on eBay for. Not impressed. I can wait for getting it shipped. They aren't close to wholesale! $21 for a single knob. Bet I could get it at Home Depot for like $10.

Terrible customer service. Whoever David is should be the last person answering the phone. Terrible phone presence and absolute lack of customer service. Simply needed help finding an item. His tone and lack of willingness to help was sickening. You know the products. Guide me based on what I told you I needed. Take your business elsewhere.