SafeGuard Impact Windows, Doors & Roofing

Customer service is excellent during the installation process, but a few months after my garage door was installed, I needed to schedule a service call and had a very hard time reaching the service department. Each time I called, I was told someone would get back to me, but no one ever did. I’ve been trying to schedule this service for over three weeks now, and I hope this review prompts them to contact me.

Update:

Safeguard contacted me to schedule a service for the garage door. Their team came out, ensured the door was working properly, and followed up afterward to confirm that everything was functioning well and that I had no further issues.

Safeguard and their team, everyone from the front office to the installers did a good job installing the windows and doors we purchased, and exercised extreme care within what was possible in being careful not break or damage anything in our home with the exception of the windows we were removing. I would definitely recommend this company to anyone looking to have impact windows put in. Their prices are fair and they took care of everything with the city, the HOA, and keeping us informed.

The company’s response incorrectly attributes the failed inspections and delays to recent changes in the Florida Building Code. This is not accurate. The issue had nothing to do with new regulations. The project failed inspection twice because the installation did not comply with the manufacturer’s specifications already approved by the City.
Specifically, the manufacturer requires the use of non-compressible shims ( it was used wood shims) . This requirement was not followed in the original installation, which directly led to the inspection failures. These were not discretionary items; they are mandatory manufacturer instructions. Had the specifications been properly followed from the start, the inspections would have passed without delay.
As a result of this non-compliance, I experienced:
Two failed inspections

Significant project delays
Wasted time and additional costs
Although the project was eventually corrected and passed inspection, the setbacks and losses I endured were entirely avoidable. For this reason, I respectfully request monetary compensation for the delays and additional costs incurred.
My complaint is not about the sill riser or any request for unsafe modifications, as suggested in the company’s response. The core issue is simple: the original installation did not follow the manufacturer’s approved specifications, which caused unnecessary delays and financial harm

Unsafe and unprofessional experience with Safe Guard.

I trusted this company to install my impact windows, and the results were extremely disappointing. They failed two separate city inspections because they did not follow the manufacturer’s installation instructions. That is not just a mistake — it is a serious violation of basic building standards.

Every failed inspection created weeks of unnecessary delays, which cost me valuable time and money. I had to rearrange other parts of my project and deal with the stress of waiting for new inspections, all because Safe Guard could not do the job correctly the first time.

Even worse, ignoring manufacturer instructions and failing inspections raises serious safety concerns. Impact windows are a critical investment meant to protect homes during hurricanes and storms, and they must be installed exactly according to code. By cutting corners, Safe Guard put my property and potentially my family’s safety at risk.

When you hire a licensed company, you expect professionalism, accuracy, and compliance with both the manufacturer’s requirements and city regulations. Safe Guard failed on all these points.

I cannot recommend this company to anyone. If you value your home, your safety, and your peace of mind, look for a contractor who respects codes, inspections, and the responsibility that comes with working on something as important as impact windows.