Home Service Heroes

Leaving this review as we had a horrible experience with this company and it took 3 technicians to come out and do the job properly. The first tech came out last week for a service call as our unit kept shutting off. He never used the shop vac to attempt to unclog our drain line, but instead he put a rag in the pipe to dry up the area where the water was pooling so our unit would "work" again. The second tech who came out just for maintenance that I had previously scheduled and didnt have proper equipment on his van to complete the service. I had a gut feeling these guys ger paid based on their sales which one of the three techs who came out confirmed is indeed true. Instead of fixing our issue they tried to keep selling me things that were not necessary. After speaking to the manager, the tech today came out and took his time to use the shop vac on the outside drain line as well as Instead. He was able to unclog the drain without us having to spend an additional $200+ for nitrogen which had been recommended. After our experience, I have 0 trust in this company and their techs and will not be using them in the future.

Nicholas, an HVAC technician, was here due to a persistent buzz in our electrostatic air filter. While here, over an hour, he did a maintenance check of the entire system. All was fine except the filter frame/ballast still buzzed. Nicholas ordered a new frame. Because we have a service plan and/or our AC system is under warranty, our cost was zero.
Nicholas was professional, knowledgeable, friendly, and he left no mess in the house despite the rainy day.
Highly recommended.

Chris and Taylor were here exactly on time. Both were very professional. Got everything we wanted done to our extreme satisfaction. We are all happy with the work they did! Chris explained in perfect detail what needed to be done in a very understandable manner. We certainly would love to have them help us again! They do deserve 6 ⭐️s!