Cox Building Services, Inc.

STAY AWAY FROM THIS COMPANY!! From a routine service call , before any work was done on my AC system , the tech stated I needed a UV Sanitation System because I had mold . Without proving that to me with photos as my air handler is hung up high from the ceiling . While he was not disrespectful, he was unrelenting ( high pressure in a passive way ) . When I said no , he just kept on , saying this effected our health and we needed to get it . When I asked about cost , he states $1495 . I was shocked at the price . When I tried to find information on Cox Building Services, I couldn’t find anything online - did find their website with zero reviews at the time (6/5/19)which I found odd as I was told they had been in business for 15 years. My original svc agreement which brought him out to my house was with Sea Bee Heating AC that per Angelica at the main office in Port Richey had been taken over by Cox Building Services. While she said this had just happened about a month before I called . She convinced me to have the svc. call , since it was the same employees and owned by Angel who seemed very nice when he originally came to my house 6 months prior and sold me a twice per year service agreement- who I was unaware was the operation Mgr for Sea Bee AC . My call in June , 2019 was to set up my second service call , which I did with the new company- Cox Building Services . I reluctantly said yes to have the UV Sanitation system installed but told the tech , “ please tell me I won’t find this for a forth the price from another company “ . He stated “ no way , well maybe slightly lower because this is top of line product “. When I went to sign the invoice , it stated installed UV Sanitation System - no model number or brand ,1 yr warranty . When I questioned that , the tech said nothing. A survey right above signature line -odd. I realized they were making me initial things that if I came back at the co. in any way and complained about anything- they could simply say well you agreed to everything. Which is exactly what they did - felt very intimidated by tech.When I stated to the tech , I’m not filling this out - he stated “it is required and he will get in trouble if you don’t “. I started to check the boxes and he said - no you have to initial each line . 1 - was the rep clean in appearance. 2. Was he helpful in answering all my questions. 3. Was svc. performed in professional manner . 4 Did the rep fully explain Services performed in professional non - pressuring manner. 5 .Was work area left neat / cleaned . 6. Would you recommend to friends, relatives , neighbors? 7. Overall how would you rate value you received from Cox Building Services. I have bought many many products in my lifetime but never was required to complete a “ survey “ like this with the rep leaning right over my shoulder watching everything I was doing . I was uncomfortable and felt VERY VERY intimidated as he was being evaluated by me while looked over my shoulder about 5 inches from my face . I had already given him my cc # and signed the bottom when he said i had to complete the survey . It is obvious in hindsight that questions 4, 6 and 7 were deliberately worded so that if I complained about price or or feeling “ pressured “ I had initialed I had not and that I felt the price was fair . How can anyone on the spot know if it is a fair price unless they are in the AC business ? After he left , I did research what he installed I was shocked to find the average price for this system is $300-$500 . Certainly not $1495 ! I then called several other AC cos’ including one that installed a whole new system in my last house . I was told most companies do not install them . Theirs would be between $300-400 depending on # - bulbs , I had 1. I reached out 4- 5 times to owner- Angel unsuccessfully and have no brand or model info . Was shocked to see BBB complaints on the internet . I have tried unsuccessfully to understand why I was charged so much for an unbranded product with a 1 yr warranty when name brands are 10. 2nd review I written. They first one down.

Beware of Cox Building services in Port Richey, Florida. Everything you have read about this company is true. Unfortunately I didn’t believe that a company could actually be doing this to customers. They convinced me that it just was a few disappointed customers. Don’t believe it. All their reviewers we’re not kidding. Read all the reviews you can on Cox Building Services of Port Richey, Florida. I didn’t. I had them install my New A/C unit, because they took Seabees a/c accounts and that company installed the old a/c and ductwork. Next, I called and asked them to check and repair any ducts. That I had pictures of.
They repaired a small spot in my duct work, that wasn’t in the picture and said they repaired everything, but didn’t. I’m trusting.
So by doing that repair, I believe the technicians created even a bigger problem. Now 1/3 of my house doesn’t have air flow through other area vents that had airflow through them before I called. Along with the original problem. And They left with out checking the vents in the house! To see if it’s repaired or not. What a/c company does that? COX Building Services of Port Richey does, and then wanted their service call fee. When I called back with the same problem, after realizing it wasn’t fixed, they said they would have to charge me another service call. So They want to charge me more service calls to fix what I believe this same problem, plus what they created. That’s their MO. I believe They sent inexperienced helpers to do a/c related repairs. No communication when you ask for the owner. His name is Angel Cabrera I believe. Jimmy the service manager. Believe it or not, I think her name is Angie, She informed me that they have lawyers if I posted something on the net. A desperate attempt to hide their incompetence in the HVAC industry. Just beware of COX BUILDING SERVICES of Port Richey, Florida.

I want to recommend this company that installed a new air conditioning unit in my home in The Villages Florida April of 2020. All of their employees from office staff Angelica & Cheryl to service manager Jimmy and techs Paul, Tyler, Matt & Ernie were GREAT!! I would like to Thank them here officially. B Hale