Integrity Home Solutions

Shane was patient and provided several options to help determine the best solution for my situation. He was informative in walking me through the water heater replacement process. The installation was seamless and efficiently completed. Thank You Shane!

I am leaving this review to hopefully help save someone else from the headache that we went through with this company. My mother-in-law owns a condo with renters and was told she needed a new AC unit by Integrity and had them replace it. Three months later, the tenants complained of the condo not being cool. Integrity came out and charged the unit, but ultimately the freon leaked out again. Integrity then stated that she needed a new line set for $3,800 (including drywall repair) after she had just spent $9,000 on the new unit! They told us it was not included in warranty and that they have different warranty packages (with a line set being included in one). However, she was never presented with all of the warranty packages at the time she purchased the unit. We went back and forth with Integrity, which it was VERY difficult to get ahold of the manager, Michael Nicolau, and sometimes took a couple of days to hear back. We discussed going with another AC company for a second opinion and Michael told us that it would void our manufacturer warranty if we did that. I called the manufacturer directly and found out that was not true, it would only void the 1-year warranty with Integrity which didn’t even cover the line set (assuming that was the actual issue). As you can imagine, we were very frustrated by the situation, so Michael gave us a discount on the line set and we agreed to move forward. The technicians arrived for the line set job and realized that the leak was from a bad solder joint they did when they reconnected the lines for the new unit and fixed it. We talked to the manager, Michael, afterwards as the tenants told us the crew had left and weren’t there that long. Michael stated that his crew didn’t read the notes and just did a repair when they were supposed to replace the whole line set and sounded aggravated. We asked him why they would need to replace the whole line set if they found the leak and repaired it and he didn’t have an answer besides that they were supposed to replace the whole thing. The technicians did the right thing, yet Michael wanted them to replace the whole thing and stated that it was “going to be a teaching moment” for them. Since then, the unit has performed fine, and we have stopped using Integrity Home Solutions. This all happened in February & March of this year. At the end of August, my mother-in-law got a charge of $1,930 from Integrity to her credit card without any notice! When she got ahold of Integrity, they told her it was for the line set. She told them she never got a new line set and had to dispute the charge and get a new credit card number so that they can’t randomly charge her again. We also found out that around the same time they charged her card, they also called our previous tenants from two years ago to try and setup a maintenance visit. This company was bought out by a private equity group, and it is very obvious as they are out to charge you for anything they can. Please, save yourself the headaches, and don’t use Integrity Home Solutions!

Jason L came out and helped us out big time. Been dealing with a nightmare from another company. Jason gave us a no BS assessment, different solutions, and gave us peace of mind. Highly recommend. We have now had HVAC replacement and water heater replaced and they are top notch.