Landscaping reviews in Tampa, Florida

May 2021

Solenoid valve had gone bad & was causing one of my zones to no longer work. Rodolfo & Robert came out and cleaned out the casings for all of my valves that had been overrun with dirt. The dirt was so packed in it was causing zone to not activate. They quickly cleaned it out, replaced the valve & verified all zones were properly working before leaving. Thanks for your quick assessment & replacement of failed part.

Quick, Fair & Awesome Service!!!!

I would definitely recommend this company!!!!

April 2021

This morning Bernie & Carlos came out to relocate my neighbors sprinkler head that was under my fence. Bernie was quickly able to assess & relocate with no issues to my fence.

I appreciate their fast service & would definitely recommend them!!!

Thanks ACS

Initial Service Feb 2021
This afternoon Rodolfo & Robert came out and replaced several sprinkler heads, fixed the water pressure & replaced my older Rain Bird manual control system with a Orbit B-Hyve Smart Watering 6 Station system. All of my questions were answered and they made sure to review each station with me to ensure I was happy with the direction the water was spraying. I would definitely recommend this company!!!

Awesome service!!!

Getting a call from the owner demanding a deposit for irrigation work today was disconcerting enough. The quote and his staff had indicated that no deposit was required and full payment should be made when workers arrived.

It was even more concerning considering the fact that I had notified ACS to cancel the service through phone messages left on their business phone and multiple texts to the number they used to send me messages. And this is just the tip of the iceberg in a harrowing experience.

I sought a quote and their technician came out and seemed knowledgeable and competent. He did a thorough inspection. The quote seemed reasonable.

However, the technician who opened the valve to the irrigation system (which had a broken pipe) failed to close it completely when done. When I went to mow the lawn three days later I saw a flooded side yard. The technician returned and told me he had fixed the issue. But I discovered that he had turned off the valve for the house rather than for the irrigation system that was still leaking. I figured out how to turn off the valve myself.

Communication was already appearing to be an issue since my text and phone message were not “received” by ACS staff. I only got communication from ACS because the staff saw a missed call. Their staff member promised to get to the bottom of the issue of them not “receiving” phone messages or texts.

Since I had not been able to get other irrigation firms to even respond I accepted the quote on the weekend and expected to be contacted to schedule the work. By Wednesday afternoon I had not been contacted so I called and an appointment was set for today.

Upon further consideration, especially relative to their poor communication, I decided to cancel the work days ahead of the scheduled day. I notified them via text. I notified them via phone message. In one text I explained my reasoning for canceling. I asked for them to confirm that the appointment was canceled.

Not surprisingly, I heard nothing until this morning when I got a reminder that they were coming. Once again I replied with a text telling them to “Cancel! Cancel! Cancel!” and also left a phone message.

I finally got through and was told they had texted me that morning asking if I wanted to reschedule (which would imply they had not read any of my previous communications) but then the worker confirmed that no message had been sent yet.

I let the worker know I needed to speak with the owner/boss. I promised I would leave a review one way or another, but they could improve their situation by taking responsibility.

I soon got a phone call from the owner/boss. However, it was not what I expected. He was calling because I had not made a deposit. As I related the issues it was clear he was either unaware of the fiasco up to this point or was unconcerned. For example, he told me I should have called the technician instead of the number on their business card and their website when the leak was discovered. He eventually acknowledged that there were issues on their end of things and promised to address them.

Based on this you can probably guess whether I would recommend ACS.

It is very difficult to figure out which ACS is which as there are multiple addresses and phone numbers. This is the ACS from which I received email appointment reminders.

Rodolfo and Jerry did a great job. They arrived right on time and resolved my reported issue rapidly and professionally. Rodolfo first gave me a quote and explained everything that was required and offered various suggested options. Great customer service as well as fixing my issues. I will most definitely call ASC Irrigation for my future sprinkler system issues.

Had appointment time at 9am and the tech. showed up after 10am. Although the personnel that came were both very pleasant, I was quoted over $600 for 4 broken sprinkler heads and 1 tall broken sprinkler head. I was then told that they could discount it by $100 if I were to do the work the same day. Something didn't sound right to me, so I decided to call around to get quotes and I am glad that I did. I reached Greens Lawn Sprinklers and spoke to a gentleman by the name of Kevin. He was so helpful and was able to come out immediately to complete the repairs needed. The charge was over $400 less than ACS Irrigation quoted. Always trust your instinct and do your research!

Thanks, Bernie, for taking the time to reach out. I believe our conversation to be positive and if anything should happen with the company that is now servicing me, I would be happy to give ACS Irrigation another chance.

When I called and scheduled an appointment. I asked Kevin how much it would cost and was told they would be able to tell me once they got there. I paid this company $125 to bypass the rain sensor. Yes, push a button on the sprinkler box. Originally the tech said that I needed a new sprinkler box which would cost $450. I found that very hard to believe. I'm trying to understand what equated to $125 dollars because he didn't do anything and the receipt says. Bypassed rain sensor. Ask questions before you agree to an appointment. If I knew they would be that expensive to push a button on a box. I would have declined them coming out.

***Update***
I have spoken with the main office, and the professionalism and motivation to rectify this situation was very impressive. Usually you write a review and you hear nothing or they respond with a generic "I'm Sorry" message. I can say that they listen, and will address any issues that you may have. My situation has been rectified and I would recommend them. All the best.

Absolutely amazing workers , they came out and instead of not explaining things to me (as other companies do) they explained everything well so that I could understand exactly what needs to be done and how they are going to do it. They repaired my water pipe with on sight and even set me up for an amazing payment plan. 10/10 would definitely recommend!

Such a great experience. The technicians were very thorough in diagnosing all problem areas with our system. Having recently moved into our house, we inherited a system with some issues. They were friendly, quick, and very efficient in getting our system up to the necessary standards. Would recommend ACS absolutely.

Excellent service! Had the pleasure of working with Junior who came out quickly to fix a major leak on a Sunday at our home. Highly recommend this company. Will definitely call them again if we have any problems in the future. Thank you ACS !!!!!!!!!

Totally impressed with the professionalism of this company... quick response to my initial call... they sent Me text, email and phone call reminder of my appointment. Clear explanation of the cost process and discount. Laura and Johnathan called and arrived early. Laura was very professional and detailed. She went over the work done and explained the warranty. I highly recommend ACS. Make sure you ask for Laura.

ACS has replaced my pressure and well. I gave them a call on 7 Aug saying I was having an issue. After multiple visits they determined it was the pressure tank they had installed and told me they would be out to replace. After multiple attempts for them to come out, they gave me a excuse on why they didn’t make the appointment. I’ve now called and left a message every week for the last 3 weeks with no response. I’m left with no choice but to give a 1 star review and say that ACS does not meet their warranty. I’ll change my review if someone at ACS will return my calls and replace the pressure tank that won’t hold pressure.

Bernie and Edgar arrived within the designated time frame window. They were polite and efficient. They assessed the situation and gave me a price for immediately needed repairs as well as recommended repairs. We agreed on the scope of work and they completed the work within an hour. I was especially happy that they were able to come to the house and do the work the day after I called them. The price was very reasonable too.

The guys were awesome. Since I made the appointment for an estimate last week, they have stayed in touch the whole time. Once they arrived, they took a detailed look at the sprinkler system and then had an estimate within minutes. It cost was right were we expected and since they were ready to do the work (yes! right then...no second appointment needed) we decided to have the work done then. Now...all our heads are found, pipes fixed, and the system covers the entire yard! Thanks! We'd recommend this team to anyone!

I contacted ACS irrigation a couple of weeks ago regarding an issue with one of my sprinklers. They had technicians out the following morning to assess and repair the damaged sprinkler. The technician confirmed that the sprinkler head and pipe were damaged (likely by the mower) and needed to be replaced. I advised the technician to proceed with the repair once I confirmed the cost and that I would receive an invoice breaking down the labor and material costs.

In no more than 10 mins, the job was complete and my issue was resolved with the damaged sprinkler head being replaced with a new one and the damaged pipe being replaced with a flexible line. Upon review of the invoice, I noticed it did not provide the breakdown of the material vs labor costs. I then called the company back and spoke to someone about my issue. They then stated that they’d look into it and make sure I received a copy of the invoice with that info. Well they simply resent the same invoice that I received earlier that day.

I did not bother to call back again to inquire about the cost breakdown as I didn’t feel it was worth doing so. Although their responsiveness and service was great, they were lacking in transparency in my opinion. Therefore, I simply decided that I would not patronize the business again in the future.

Great work. Poor follow up service!! Been trying for a month to try to have them come and adjust sprinklers (wetting street)promises tomorrow>>>>never shows up!! I WOULD NOT RECOMMEND THIS COMPANY.....WASTED $425😭no one in his right mind should hire this outfit. HORRIBLE SERVICE. NO FOLLOW . !!!!!!!expensive too!!!!

Completely UNRELIABLE & Unprofessional! After sending me an appointment reminder (via text) the day of my appointment, “Jr” text me back 30mins later and said they needed to reschedule. I was a little annoyed since I waited a week for the appointment, but I agreed to reschedule the appointment for the following week. Again the day of the appointment I was told that they had “significant delays because of the holiday” and would need to move it a couple of more days, which was today. Needless to say I waited 3 hours and even tried calling to verify that they were coming. No one showed up and they didn’t even have the decency to call or text!! A complete waste of my time! If anyone has a recommendation for a real business, please let me know!!

Our sprinkler system wouldn't turn on. Apparently, the sprinkler overflow valve wasn't working. Javier and Jose went down to the store and picked one up. They installed it along with new pipes. We then began testing. I am glad we did. We found out that I had two more broken sprinkler heads. After the quick replacement; Javier and Jose inspected each one and made sure they were all working . Both Javier and Jose were commendable in their service and knowledge. Thank you for this experience.

ACS came highly recommended, and did respond quickly. However their van got stuck in my yard, leaving a huge mess. There was no offer to fix the damage. Charged me a $75 service fee. And then quoted me $3275 to fix the pump, control panel and tank.
I called a second plumber for a second opinion. He fixed it within a few hours for $250 control panel. And did not tear up my yard.

Editing to ad that in less than 24 hours of this review the company contacted me to discuss my concerns, and refund me the cost of the service fee. I felt my issue with going directly to the most expensive repair option was taken seriously and I am very satisfied with the outcome.

I know irrigation repair is on the rise right now due to the drought however I will never use/recommend this company even if they were the only ones in business. JR came out to provide me a quote to fix my system and wanted to charge me 225 to glue some pvc pipe back together. When I told him that was too much he dropped the price (190) and when I said it was too much, he said he would call the office and try to lower the price again. I bought the glue (8) and fixed the issue myself. I know there is a bigger issue with my system but I refuse to use a company who will try and take advantage of their customers. Do yourself a favor and save some money by going to another company.

Reliable and fast

Always on time!

No show on third cut.