Bay Area Plumbing, Inc.

I have been a customer of Bay Area Plumbing for a few years. When it came time to update / renovate the bathrooms I know who to speak with. BAP completely renovated my two bathrooms in my humble 1925 bungalow in the Heights. Being an older home there were some surprises and Mike and the team were able to address those un-forseen issues with minimal schedule delay. I am very happy with my beautiful new bathrooms. I highly recommend Mike and his team at Bay Area Plumbing.

We got 6 different plumbing companies to come out and give us estimates for replacing our hot water heater with a tankless one. After meeting all of the plumbers, I really liked Bay Area Plumbing and decided they were who I was going to use, even before receiving their estimate. After more than a week went by and we still didn't have an estimate, I called and requested it. I only got a portion of the estimates we were expecting. We were considering indoor and outdoor installation and a couple of different sizes in preparation for a possible addition down the road. This was discussed at our appointment and estimates promised a couple of different ways so that we could make a decision. When I called to request an estimate with pricing for a slightly larger unit, I had to get management involved to get it sent to me. The questions I asked in my email were ignored as well as my request for a price on a remote. I realize that we were asking for quotes several different ways and maybe this was a bit of a pain, but we are not plumbers and this is not something we are experienced with, so we had questions and needed direction. In the end, we went with another company because the initial customer service was so incredibly bad BEFORE our purchase that I couldn't imagine trying to get help AFTER. It was very disappointing because we waiting for a couple of weeks for their estimates, delaying our install because I really did originally want to use them. Ultimately, they were too busy for our business.

My neighbor recently used Bay area plumbing and was very pleased. I needed a shower Head and filter installed and couldn't get the old showhead off so I called bay area plumbers and George and Timmy showed up on time , very professional and absolutely knew what they were doing. I would highly recommend them.