R J Kielty

If you want to kill a full 9 hour day waiting around for someone to show up and maybe perform a service, then this company is for you. Otherwise, I would recommend looking elsewhere.

This company did the plumbing install for our new home. After closing, we realized one of the bathroom sinks was leaking, and since it was under warranty, we called to have repairs made. The first dispatcher I spoke to ignored when I said it was under warranty and sent out a tech from their repair department, who then tried to charge us for the repair. Once they realized that they sent out the wrong department, I was assured that someone from their warranty department would be contacting me ASAP. At least a week went by with no call, so I called them. I left a message and never heard back. It’s now three months in and all the dispatchers do is transfer me to the warranty department to leave another message. These people do not understand the meaning of professionalism. I would not recommend them for any project or repair, given that this was a faucet they installed and have failed repeatedly to fix. I just spoke to their dispatch again, who transferred me again to the warranty department because there was ‘nothing else’ she could do. Apparently there are no managers or HR directors or even company owners that could be made aware of this situation, just a voicemail that I am not convinced is ever checked. She might have well said ‘well that sucks’ and hung up when I explained the problem.

We had drainage issues. RJ Kielty was assigned by our warranty provider. The issue was not an easy fix; however, Mannie spent hours doing everything he could to no avail. He returned with a camera to find the problem. By the time he left issue was fixed, additional concerns addressed, and future paths for any issues planned. All plumbing work for this house will be with Mannie and RJ Kielty plumbing.