Reviews of local pros in Winter Garden, Florida

I called on a Sunday for my non working air conditioner. I was connected to a live person who was an employee of Pro-Tech and not a call center. She was immediately able to schedule an appointment for the following day. Richard Cuesta was the technician. He was very friendly and knowledgeable. He diagnosed and fixed the problem quickly. He gave me some great advice and insight on air conditioners. I would definitely use Pro-Tech again.

Once again Pro Tech came through in a pinch! Not only were they able to replace the flange within 24 hours of me calling, Gerrid did a fantastic job! Service with a smile. Everything looks and works great! Thanks again!

Eric Jackson was friendly and knowledgeable about his job and was happy with his performance. The only negative side is that it took 3 days to get a schedule with your company to do this AC problem. Me and my wife has to suffer without AC .So we decided to stay in a hotel to cool off . Hope this won’t happen the next time or we call someone who could come for the same day service . Pro tech install my AC That’s why we call you first .

Chris came out same day and diagnosed the issue within minutes. He had the parts onboard his truck and had cool air flowing within a half hour. The entire process from contact to repair was very seamless and professional. Good customer service and great technicians. Very well done. Highly recommend.
Neil.

Our Pro-Tech technician was very knowledgeable and friendly. He did a very good job servicing our air conditioning unit. Pro-Tech is very easy to contact and come quickly when there is a problem. I am very satisfied with Pro-Tech and their technicians.

2023 update below...
Velrick performed our AC maintenance today & did a great job...very thorough, personable & professional. He was very knowledgeable & we enjoyed talking with him. Been with Pro-Tech for years. Excellent company & technicians are well trained & do an outstanding job. Thank you Velrick & thank you Pro-Tech!!
Update: 11/4/22 Moises from Pro-Tech came out today to perform our scheduled check-up. Excellent job!! Thank you, Moises!!
2023 Update- Victor came to perform our AC checkup on 11/10/23 & did an outstanding job! It's great to have a company that cares about the work they perform & provides great customer service... especially in the world today of so many companies that don't care!! Thank you Victor & Pro-Tech!!

Awesome experience. Jordan is extremely knowledgeable and professional. He did an outstanding job helping us to understand what was going on with our system. And, he patiently answered all of our questions in a manner that we could understand. He is a great asset to your company. And, he loves and takes great pride in his work.

The sales rep and installers were top notch professionals. The installation was immaculate and very well done. You would not have known any work was done in our home when they left, and they were here working for 11 hours!! Price was high, but we appreciate good quality and understand that supply chain issues are driving costs up. The only negative is, shortly after installation, the system went dead. No power to the thermostat or the system. We called the service line and were told someone would be out next day between 10am and 1pm. The technician arrived later than the window that was provided. He identified the problem and replaced what he found to be a faulty float switch. Like his colleagues the day before, the technician was extremely competent and professional. I suspect the lateness was not his fault.

Our tech Kerry was extremely thorough and knowledgeable. He was spot on finding the problem that others had missed in the past. Kerry knows his stuff!! He offered us many options and was very professional and courteous. Thank you so much to Kerry and the ProTech team!

Excellent service! The team is very professional. They showed up exactly on time as committed. Checked everything well and did the complete repair to my satisfaction the same day what otherwise would have taken maybe a couple of days. I highly recommend Pro-Tech for plumbing and Air Conditioning maintenance. A/C Technician - Jordan is very polite, an absolute professional & proficient with his job.

He was amazing. Made me feel comfortable about the decision I was making. Very knowledgeable about the product and instillation. He didn’t pressure me into buying anything or have to give him an answer right away. He simply showed me the products offered took detailed measurements and then gave me a price. He told me to take all the time I needed and then headed out. That is why I chose Pro-tech and I am glad I did. They have all been wonderful.

Cost me $49 to tell me that I needed something new to add to my AC when my AC was new and to get me to sign up for their monthly maintenance. Tried to get me to do a service for $312, when another quote I got was for $100. PAID $100 AC is good a tiny clog that took 30 seconds. Didn’t need new equipment. Beware!

Not much to say, given this was just a quick service but we've been super pleased with Pro-Tech in general. Jailene has been out before, and has done a great job. We're I believe two years into a brand new AC system, and absolutely love it. Of all the remodeling, and appliances we've done this past 2yrs, this investment is probably what we're most pleased with. They're not the cheapest in town, by ANY stretch. But, so far the quality, and customer service has reflected the price.

We are very happy with the service we received from ProTech, specifically with Juan Catalas. He was professional and personable and explained in detail what was needed and why and how he repaired our furnace. It is now back to normal service and we couldn’t be happier. Cost was more than we expected since no new parts were required.

Pro Techs reliability, professionalism, and dedication to fair pricing made them a superb choice for plumbing services.
Clients can trust them to consistently deliver top-notch service, making any plumbing needs a worry-free experience.
In terms of reliability, Manny was consistently punctual and committed to ensuring customer satisfaction. We were alerted he was on his way, and he arrived promptly.
Manny conducted himself with the utmost professionalism, always respecting our home and safety. He made sure to use appropriate gear and left no mess behind after completing the job. They offered us a clear estimate and that is what we paid.

I am part of their yearly service program, and today I had my yearly visit, which should have been an easy day.

About 4 hours after the tech left, at which point told us our unit was functioning perfect, our house was a scorcher, in the high 70’s with an error light and the a/c completely off.

The zero rating was changed today by Sheryl at the call center who persisted on getting us a last minute appointment today, and the tech Roberto. He came and completely went through everything that was done the day before, and basically made sure everything was checked to figure this out. I am happy to say we now have our a/c working thanks to these 2 fixing the originals mistakes

Juan did a great job servicing our ACs today. He was very thorough, respectful and has a great personality. We've been using Pro-Tech for a few years now and we're really impressed by the service techs. Can't recommend them enough. Thanks Juan!

Nick was our service provider and he was awesome! Even after given a time window I was notified 15 minutes before arrival. Nick was very professional and polite.

William was amazing at our installation. I feel horrible that I did not catch his fellow employee’s name. They arrived on time and stayed till the job was done and I knew how to operate equipment. They were also very polite and courteous.

Had a new Heat Pump installed yesterday. Andrew and Omar arrived on time and went to work immediately. I had questions during the install and they never hesitated to answer them and keep me informed of the work as it progressed. They were professional and courteous. They really took the time to reassure me during the process. The final product was neat and proficient. I was very satisfied with the final outcome. Great job Pro Tech.

Pro Tech is the best company around. I have used them for plumbing issues and they go above and beyond to help me. They have always been able to fit me in their schedule the day I call or the next. They even accommodated me this very day by arriving earlier than I was scheduled because I asked if they could. John Shepherd was professional, friendly, courteous and took the time to answers my questions and did a great job. All techs that have done repairs to my home have been great. The office staff is so pleasant to talk with and they treat you with kindness and respect. Pro-Tech will definitely remain my go to company for any future repairs. i would HIGHLY recommend this company for all your plumbing needs. You won’t be disappointed.

we had protech come out for a estimate for AC. Shane was the sales rep. very courteous and not pushy. however, he didnt strike me as knowledgeable. first i asked what freon are current on market. he says the latest R-22 and R-410. I asked isnt R-22 extinct now since my 20 yr old AC has R-22. maybe you meant R-32. he says nope. daikin uses R-22. and R-410. then he telling me the gas furnace should improve cooling as well. i never had gas furnace supplies any cooling. couldnt get into the technicals. but later after speaking to his rep, he corrects himself on the freon and gas furnace. but as soon as he quoted me $21K for the cheapest 5 ton daikin unit. i was like BYE!

i'm giving him the extra star for being nice. thats it!