All reviews for Heating & Air Conditioning

Burleson services has always treated me with respect, even when my frustrations over my AC unit have brought me to tears and raising my voice. If you are reading bad reviews, please note that most of them mention American Home Shield warranty which is the real reason for the review. Even if they don't mention it outright, that's probably the issue. I really struggled with AHS over the almost 6 years I had them as a warranty company and Burleson has been by my side through it all and even helped me through dealing with repairs that my home warranty company refused to cover. It's easy to blame the contractor for the unfortunate limitations AHS has them under. I have since switched to a new home warranty company and it was the best thing I ever did for my home. It has made life much easier on myself and my trusted AC company, Burleson. Thank you Andy and Christy for providing me with friendly and personalized customer service!

I was very apprehensive when I saw the negative reviews. The warranty company contracts with Burleson. Outside of the week wait for service, I have nothing negative to share. Carrie, scheduler was professional. James and his assistant Nicholas were very professional, kind and knowledgeable. Andy the owner was helpful with future work estimate. Overall, great experience. Thank you Kiki.

I came across Burleson Services through my home warranty, American Home Shield. My ac had stopped blowing air, which came to a simple resolution. The service technician, Andy, was very professional and knowledgable.

AHS home warranty set us up with Burleson. Lots of negative reviews made us nervous. Sure we had to wait 6 days. What did we expect it was 4rth of July weekend in hot Florida. Wow! Mike the Technician showed up, was extremely polite, knowledgeable, and explanatory. He had us up and running in 20 minutes after replacing parts he had right in the van. Thanks for the terrific service Burleson Services!

I had been having a problem with my AC for a few weeks and finally after not being able to live with the heat called my warranty company, AHS who gave me the number of Burleson Services. Christie at Burleson contacted me the very next day and scheduled me for service 4 days later, not because of them but because I couldn't take time off work. They tried to work with me as best they could. So the tech comes " Jeff" out and he was super nice and knowledgeable, we needed a new part and the tech explained that it would take a couple days to submit the invoice to the warranty company but then they would order the part once they got the authorization from the warranty company. So turns out the warranty company is who orders, supplies and ships the parts not the contractor as I had previously thought. It took about 7 days for my part to arrive and when it did Meghan called me and told me the part was in and apologized for the delay, she scheduled me for the following week as it was a Friday when my parts came in. Again the service was fantastic the tech "James" explained everything in great detail and was very efficient. I have read the other reviews and to be honest I think they may be bogus, because I never had 1 problem. Even AHS said they are highly rated among HVAC companies in the area. I suppose it depends on the customers attitude as well.

My experience was very good from calling main line to advise them I was basically without air. They representative was extremely nice and accommodating.
The service tech quickly found the problem and I was quickly up and running. Yeah

Burleson is always good to me. They pick up the phone, get me an appointment and send a technician quickly. The technicians always do a great job. I’m very happy with the service I get from Burleson. I would recommend them highly. Lisa and Maria are very helpful at setting up the appointments.

HVAC would not cool on a Sunday of course. Burleson contacted us on that Monday . The person contacting us was polite and advised that the service tech would arrive the next day between 2pm and 6pm. We recieved a call that the tech was running early and arrived 1 hour after the call at 1:30pm. The tech Mike was very polite and knowledgeable and diagnosed our problem quickly as a bad starting capacitor and Replaced it promptly then checked the rest of the system which was just fine. Service provided quickly as stated. I can't ask for any better response.

I was assigned Burleson by American Home Shield. Initially I was worried when I read negative reviews however I was so impressed with them. Karrie the scheduler was super nice and very flexible. We used them 2 or 3 times already for repairs. Then we recently needed to replace our HVAC and used them again. The techs that installed, James and Nicholas were awesome! They were friendly yet professional, very knowledgeable, left the area neat and clean and went out of their way to make sure we were all set and comfortable before they left. And they gave us helpful tips. The owner Andy is very nice and cares about his clients. We will continue to use this company in the future and highly recommend them.

After dealing with my AC working intermittently since July. I contacted my home warranty company for the 7th time and they finally had burleson services come out, Mike was very friendly and professional. The company itself was on top of it once they got the work order. Thanks to them we finally have an ac that is working again!

My home warranty company, AHS, assigned them for our service call. I was concerned when I read the really bad reviews and low ratings; however, my experience was excellent due to my interaction with two employees...Lisa, the scheduler, was professional, polite, and efficient. She worked hard to schedule a Saturday appointment at no additional charge! Chris, the technician who came to service the A/C unit told us that he was a new employee (only 2 months with this company) and he was knowledgeable and efficient. It is because of those two employees that I am able to add a positive rating for the company!

We have a home warranty that required us to use Burleson or another company. We originally went with the other company because their reviews were a little better. We ended up being without a/c for 3 months (in Florida 🥵). My son has asthma and other medical issues and we were having to use a lot of his rescue medications that we don’t normally have to use. The other company tried to “fix” our 26 year old a/c unit when it was leaking. They came out twice and after the second time it just completely stopped working. After that they wouldn’t answer our calls or the warranty company’s calls. So the warranty company changed our contractor to Burleson and I am so glad they did. I wish we would have went with them to begin with. They put a rush for someone to come out since we had been without a/c for so long. Literally the day after they came our warranty company had approved for them to put in a new unit. Burleson had to explain to them why we needed a new system vs. repair. It did take a few weeks for everything to come in but that was not their fault as it had to come from our warranty company. Every time I called the ladies I spoke with were so friendly. Very thankful to have a/c again!

My air went out in the hottest record year 2024 and I have American Home Shield Insurance! Thank goodness! This company came out as quickly as possible and Mr. Andy repaired it in minutes! I am so grateful for their service. The lady at the office was a pleasure, she helped me even though the system was down and made sure to follow up on the technician arrival time!!! Thank you so much!!

Amazing service! From the phone call to Lisa in the office who was so wonderful, professional and empathetic to Mike the Technician who troubleshooted and replaced a capacitor and got our house cooled down in no time. During my service request, Lisa scheduled the Technician for tomorrow morning, but called later the same day to say they were able to move their schedule around and we’re here the same day! Wonderful company! Health and Joy to all of you, Doris Carter

Every time I called, I was pleasantly greeted with an upbeat attitude from Lisa. She's always so sweet and I feel taken care of

I'm using them because of First American home warranty. Burleson had been great. Andy was the technician who came over and he took the time to explain the issues with my AC unit. Both our units will be replaced tomorrow. I will update my review afterwards.

After reading horrible reviews on this company, I was already angry that my warranty company sent another low rated contractor and was contemplating the problems before they happened. I can not tell you how pleasantly surprised that I was! My whole experience with them was great. Lisa, who set the appointment was very nice and super pleasant to talk to. After setting an appointment for our A/C which had stopped working, which sucks when you're in Florida, Lisa called me the day before the appointment as a reminder and again was very sweet and easy to talk to.
Our contractor, Mike showed up on time the following day and put a lot of time in trying to figure out the problem. He was very pleasant and a very nice man whom we felt was very honest. After finding the problem and repairing some issues with the air handler he even checked the freon for us. You have know idea happy one can become when your house is 90 degrees and begins to cool down again!
I wanted to be sure and leave a great review for them as after reading all these bad ones, I'm frankly taken aback as we received very professional and great service from some very nice people that got the job done and gave us a thirty day warranty in writing the work they did. Everything was perfect from start to finish!

This is my first experience with this company through American home shield. My husband and I suffered terribly with the heat with a broken air conditioner over the Labor Day holiday. I called American home shield and was scheduled for Wednesday between 2 PM and 6 PM. Burlinson‘s office called And stated they had a cancellation and were able to come out on Tuesday at 4:30. They were so professional so kind and so wonderful that I would not hesitate to have them repair my air conditioner in the future thank you to both office staff and Mr. Mike.

Burleson was assigned to us through American Home Shield after the first company could not make the repair for 2 weeks. Not only did they schedule our repair much sooner, they moved us up when they had a cancellation. Lisa in the office is as sweet and professional as she can be while Mike the technician was so professional. He explained everything that he was doing. He went looking for the small repairs first and went the extra mile to check out the whole system even after finding out it was a just a plugged drain. Could not be happier with this company. So often you can feel taken advantage of when it comes to home repairs. I will not use anyone else for our AC services.

Business was contacted through AHS warranty. Technician showed up, according to the time frame given. He was very knowledgeable and very thorough. Explained everything he was going through the checks and tests. About an hour later, the outside unit has new parts and the house is cooling as it should. Only cost to me, was the service fee through my warranty company.

Excellent customer service. I used them because American shield home warranty assignee them to me, but I am happy they did. Georgia was always in communication with me on when the tech would arrive and was always friendly and caring. My particular issue was hard to diagnose (I’m fairly good with diagnosing), but they came in and was able figure out what was going on. I’m back up and running and plan to use them for my yearly service contracts going forward for all my units.

My ac quit working. AHS assigned Burleson to look at my unit. They said it would be a week before they could come out to check it out because of a high demand for service. I called Burleson to see if I could get service anytime sooner. Lisa, from the office, said if they had a cancellation she would call me. The next day, Lisa called me and said they could come out on Friday instead of the following Tuesday. Lisa was very nice and cordial from the first phone conversation. She gets a big thumbs up from me. Mike, the technician, was very nice and knowledgeable. I give them a big thumbs up. Good experience!