Roofing & Gutters reviews in Columbus, Georgia

Alan was very responsive when a branch came through the roof of my rental house. He was able to get it fixed quickly and match the shingles really closely, within less than 24 hours. He communicated clearly and the price was reasonable.

Alan came out a couple of weeks ago to give me an estimate on roof repairs I called him back a couple of days later to set it up. Do to a total miss communication on my part he came out this morning to start job. Again my fault. I had to stop him for starting job. He was super understanding and very understanding. I will be calling him again when I can get this done. I just hope he can forgive my screw up and repair my roof again this was all my fault

This roofer is outstanding! He knows how to talk with customers. He's upfront and honest. He is quick to respond to calls. He is professional and courteous. That's all good! Most importantly though, he is a fantastic roofer! We have a difficult roof--very low pitch and lofted ceilings leaving virtually no room between roofing and ceiling. He roofed our house well when other local roofers had problems (3 others, to be exact). Because our roof is problematic, we call on him periodically to inspect it. He does it; he stands behind his work. He came recommended to us a few years ago, and we are so glad. We will not use another roofer besides Alan Townsend.

Folks, Alan was recommended to us by a long time construction person who has done great work for us over years. On time, did what he said he would and no surprises. Roof on home and boathouse were finished this past Monday. It has stormed for two days and no problems. I’d heartily recommend his company.

We had Alan Townsend put a new roof on our home little over 5 years ago. When done the roof was very nice and they clean everything, we had no complaints. However, we had 2 leaks a few years later damaging two ceilings in different rooms. We called Mr. Townsend and he came and repaired the leaks. On Thursday Aug. 30th, I call Mr. Townsend back because we had 1 very bad leak were water just poured through when it rain and totally ruined part of the ceiling that will have to be replace. The 2nd leak wasn’t has bad but the ceiling will need painting. He said they would look at it the next day, Friday Aug.31st. He did not show up nor did he call. I called Mr. Townsend again on Monday Sept. 3rd ,and he was very abrupt but said he would come by and fix it the next day. He never showed up nor did he call. I called him back he was very rude told he was very busy and that it wasn’t suppose to rain again to end of the week and he would come Saturday morning, which it did rain. Mr. Townsend never showed up nor did he ever call. After pulling the paper work for the roof we pd +12,000.00 for, we realized the shingles themselves were still under warranty, but the installation was nor longer under warranty. Which explains why he never showed up or called. Mr. Townsend is a very rude, dishonest, unprofessional, and lacks integrity. I would not recommend him to anyone,b Eva use his work only last a few years. We had another roofer come out to fix our problem, without telling anything who installed our roof, he told us who ever put our work up cut a lot of corners.

Alan and Randy did a fantastic job this morning on repairing the two end caps on my roof. I called Alan yesterday afternoon and he said he would be out to my house 8am Sunday morning. It's good to know you can still count on someone's word these days. Great work and outstanding service today. I would recommend Alan and his team for any of your roofing needs.

Alan and his crew did a great job installing our new roof and ridge vent. We called him on a Thursday, he identified the problems with our existing (now former) roof, and by the next Tuesday at noon, our new roof was done! Crew was courteous, clean and professional. Showed up on time and cleaned up after themselves. I highly recommend!

I called Mr. Townsend looking for someone to just do the roof n clean up, we already bought roofing materials. Without coming out (he was in the middle of another job), Mr. Townsend asked me to take a picture of the house roof and text it to him. With just the pic he gave me an estimate. It was a very good estimate so we asked him to do the job.
He came out with his crew, early morning, and his crew got to work immediately! They were all very polite and respectful. Mr. Townsend tacks the shingles etc. with hammer and nails ( no nail gun). Which means no misses, everything is secure. The roof is beautiful! and the whole area is clean, they even take a large magnet and go around the whole house to pick up any stray nails!
We had enough materials for everything but 4 ft. of one corner, there was not enough corner shingles. Mr. Towsend and two crew members came back out as soon as we bought the materials and finished the job! I HIGHLY recommend Townsend Roofing!!

Mr. Townsend replace my two Skylight. His prices was very reasonable and he gave me a veteran discount. He did an outstanding job on time.

Replaced our roof but didn’t offer or install an attic vent even though we told him to use top shelf shingles and materials, even if it cost more money. Was out of town when he did it. He did return to install the vent without charging but was pretty unprofessional during our conversation and we have picked up over 50 roofing nails in the yard. I would have given him 5 stars if not for this because the roof is beautiful. His son is very nice and professional.

Update....
Two big storms later and my roof was once again leaking in the same spot. Called Alan, he said he said he’d be out to check it out the next day. I never heard from him again.

Original...
Alan came out to my house on a Thursday to check out a leak over my garage. After identifying the issue Alan and his crew were at my house by 9:30am Saturday to repair my roof.

Through out my whole experience Alan was prompt, professional, and responsive. He called for clarification on directions to my house the first day and then again to confirm the appointment before coming out Saturday morning.

I had to have decking replaced and the back side of my roof replaced. In 3 hours his crew removed replaced and roofed the back hips of my duplex rental. I would highly recommend Alan Townsend Roofer and his team. They also found hale damage and are working to help me get the rest of my repairs through my insurance. I'm happy my roof is repaired and was done professional fast quality work and I'm getting help now from my insurance!! Thank you so much Alan Townsend "Roofer" and your awesome crew for all your help!

We were referred to Alan by a friend and I am glad we went with him. We decided to hire him after getting several quotes and doing our due diligence for an old house with a high roof and some mysterious leaking issues. During our research, Alan invited us out to a job his crew was working on to see the way he works. When we arrived we took noticed real quick the area was clean, they were tearing off the last side of the job and it was being pushed directly to the truck and not directly to the ground.. Many companies will come in a strip your entire roof off to the ground and leave you vulnerable to the possibility of rain. This is especially true in March, April and May. Not Alan - he works one side at a time to keep you dried in which was good as there was the treat of rain during our job. While we were on that job site we could see the synthetic roofing he was using, the way they laid it out and the way the shingles were being tied in. We also noted his crew was hand nailing versus nail gunning. By using this method there is more accuracy as to where the nail goes and less possibility of the nail being shot too far down into the shingle and allowing areas to become susceptible to leaking. He also showed us the shingles he uses. They are not the big box off the shelf type. During our job we interacted with the crew on a daily basis. They showed up on time, they were courteous, answered any questions we had and were all around great guys to have on the property. Alan keeps the same guys on his team and they have been with him for a while which allows them to work as a unit and know what is expected at each step of the job. Is Alan a "polished salesman" like we have all been trained to believe and accept? No. But this should not deter you. He is an honest, hard working man who treats his crew right and has been doing roofing for 30+ years.

After calling several roofing companies, we selected Alan and So glad we did! He has a great crew, great workmanship, and cleaned up. This is new construction with some high roofs. They did a fabulous job. Alan is now my friend and roofer for life. He told me he would come back and roof our shop in a day or two. He is a man of his word. House and shop look great. We have gotten many compliments on the roofs.
CALL ALAN TOWNSEND......YOU WILL BE GLAD YOU DID!

Called Mr Townsend to get an estimate for a full shingle replacement. Gave us a great estimate and started work the next week. Mr. Townsend stayed while his men were on the job. He was very nice and very easy to work with. Could not be happier with the finished product or how it was done. Anyone needing roof work done should give Mr Townsend a call and see what he can do for you.

I couldn't be more delighted with the new roof completed today - Alan gave us a quote and stuck to it, even though there was unexpected rotten wood to replace and additional materials were needed - he is a man of his word! We no longer have to worry about all the roof leaks we had been chasing with another less capable company. His team did a superb job completing the work quickly and efficiently, in spite of the unreliable weather and extreme heat. The clean up afterwards was very thorough. I highly recommend Alan Townsend Roofing - there's no one better!

We had a new roof put on a few years ago when we bought our home it took his crew around a week to complete the job and several nails were left. In the immediate aftermath, a couple of the shingles shifted so we called him back. He promised to come back out the next day. He did not. This went on for 2 weeks and he never came back to fix the shingles. We have now noticed several more shingles have moved and we have called him again. Again, he said he would come out to take a look yesterday. He did not come out and said instead he'd come out today. He did not come today either.

After noticing a leak in the ceiling the night before, I contacted Alan the next morning. I honestly did not think I could find anyone who could schedule time based on the forecast of projected rain. And even though Alan had a tight schedule, he was able to satisfactorily repair the roof in no time. I was so relieved to know that I no longer had to worry about the water dripping from the ceiling causing more water damage. I highly recommend his services.

Alan Townsend did a great job on my roof. Called him on Thursday and he was able to start early on Friday morning. Great crew and very knowledgeable. They worked nonstop till job was done. Nice guy highly recommended!

Mr Townsend was great. I called him earlier in the week about my leaking skylight issue. He told me he would come out on Saturday morning and he did. He was on time. Immediately told me what the problem was and said he could fix it that day. And he did! And the price was reasonable too! Plus he gave me some tips which I will use. Will definitely use him again for my future roofing needs

I would recommend Alan Townsend Roofing to anyone. He and his crew did an outstanding job on my roof. It's looks great!!;. He was always on time. They clean up every day they work whether they are done or not. They manually hammer nails instead of using a nail gun to keep nails from going all the way thru the shingles and not attaching them to the roof . His prices are very competitive and they do a first class job. He stays on the job while his crew is there to ensure the job meets his high standards. I believe him to be a honest man who stands by his work. I think you would be very happy with his work. I know I am. Thanks Alan