HVAC reviews in Dallas, Georgia

Our AC unit cut out in the middle of the night—of course it did, it’s summer! Being new to the area, we weren’t sure who to call, but our lovely neighbors recommended Precision Heating & Air. We couldn’t have had a better experience.

Even the dispatcher was kind and pleasant, and they were able to send someone out the same day to rescue us! Scottie and Robbie were our technicians, and they were absolutely fantastic—friendly, thoughtful, and professional. They walked us through the entire process, explained exactly what was wrong, and got everything fixed quickly and efficiently.

We’re so grateful to have cool air again. Thank you, Precision! Highly recommend—10 out of 10!

Dwayne was fantastic! He went through every step during installation of our new hot water heater. He was very personable as well as we talked about camping and garage storage. Great work!

That was a very nice young man. He was very knowledgeable. He explained a lot of things to me, which I sure do appreciate

Great service! My tech was Jeff Brown, he just came over to service the unit I had installed last year and did a great job. He was super friendly, helpful, and informative. I really appreciate his excellent service and the peace of mind he gave me regarding what I can do to keep my system up and running perfectly. Thanks a bunch!

Matthew came today to do my routine maintenance. He verified the unit and everything was running exceptionally. He also gave me some recommendations on improving my home. Thank you Precision Heat & Air!!!

Everyone here is amazing! All the technicians are respectful, knowledgeable, friendly, and trustworthy. I love how you receive a photo and bio of your technician before they arrive. Everyone in the office and dispatch are top notch; quick and efficient but most of all NICE! I would recommend them to any and every person I know. Reasonable and upfront pricing, honest and smart technicians, and excellent customer service!

We had an outstanding experience with Victoria! She did a wonderful job on our HVAC system—thorough, knowledgeable, and incredibly professional from start to finish. She took the time to explain what needed to be done, worked efficiently, and made sure everything was running perfectly before she left. It's rare to find someone who combines technical skill with such a friendly and respectful attitude. She truly went above and beyond!

Jeremy did a great job with our 6 month maintenance. He took his time and thoroughly explained what he did and recommended some products and actions I can take to keep my system running efficiently. Always great service with Precision!!

They do great work, the techs are always knowledgeable and kind. I'm glad I found this company to be the ones who work on and help maintain the HVAC system. Ray Mills and another gentleman who I didn't catch his name installed a new furnace and water heater today for me and I'm happy with their services.

They did excellent service. My only complaint is that they need to be more informative when giving the customer a time instead of letting them no when they are 15min out only, there is only a date that is given but not a time.

Scottie was great to work with! He was on time, explained everything thoroughly, and didn't shrug off my questions. He made sure we understood where we were at with our equipment and helped us get scheduled with a project manager for next steps. 10/10.

Service tech was timely, courteous, and professional. He provided an honest assessment of my problems and gave reasonable assessment of what was need for repairs.

Pros:
They have very nice employees. They'll come out ASAP, especially if you're a new customer.

Cons:
Extremely overpriced.
Will try to sell you more than you need.
Charges premium rates, for very okay service.
Advertises "24/7 emergency service" which seems to be an AI answering machine and someone will call you around 8am to let you know they got your message, but not schedule service.
Somewhat dishonest about their availability in order to get a sale.
Terrible communication about scheduling, the people answering the phones can only "send a message to dispatch".

Our experience:
A/C went out on Friday evening. Called Precision Monday and they had someone out same day! Temporarily fixed A/C, gave us the plan for permanent fix. Due to the age and condition of our unit, we chose to replace it instead.
We chose to go with them, due to leaving on a trip in a couple days and their promise to replace the next day before we left, which was very important since we had an animal sitter coming and didn't want to risk the A/C going out.

They came out to replace the next day, weren't able to complete the installation. Originally they had 2 guys working on it, but one had to leave around noon. The lone guy stayed from around 8am - 9pm. So no A/C all day, which was expected. Said they'd be back "tomorrow afternoon". No communication the next day. We called a couple times and kept getting told they'd be out eventually. Finally, after no A/C that day due to their lack of training for installation and over-scheduling, they came around 6pm and finally finished the install late that night.

We tried to talk to the install manager about our disappointment, hoping for at least some amount of retribution. But he basically said (nicely, because they are all nice) "sorry we're not well trained for these newer units". Ok, that's fine... But maybe be honest about the installation timeline, communicate better, don't schedule more jobs than you can do, and don't charge the highest rates around until you're worth it?

Now, a month later, the unit is not working. It went out overnight, I discovered at 1am but waited to call until 7am to be respectful. Turns out their "24/7 emergency service" is an AI answering machine and they won't help until business hours, when they will call and say they'll get to you when they can and to wait for a call from dispatch. Since they just installed the unit and it's already not working, and we're under warranty and a service plan, I'd hope for some expedited service, especially in a heat wave. But it seems likely they only care about getting those new sales.

Edit: they said the unit was probably damaged by lightning. Told us we HAD to replace the entire, brand new outdoor unit for $8k. After a lot of headache and more issues caused by them, they finally patched two wires together with wire nuts and the unit has worked ever since. They did not come back to replace the small defective piece ever, just left the wire nuts. The unit did not need to be replaced for $8k. I would avoid this company.

Jonathan was our technician that came out today. He gave the customer service, he was very professional, polite, patience, and informative. He answered all of our questions and explained everything in great detail. Jonathan is a great asset to Precision. Couldn't have asked for a better technician.

Polite, professional,. I was pleasantly surprised by Precision. The installation went smoothly, as well as the follow up visit. The new system is a great upgrade compared to what we had before.

Robbie is a skilled, communicative technician. I truly appreciated him explaining the service he provided and sharing information about considerations for the future.

Robbie was very thorough and checked all of the unit that we had as well as checked our water heater to ensure that it was working properly. He took his time and explained everything that he found in detail.

Johnathan was excellent. As a new customer looking for maintenance he explained the current status of the systems very well and provided options for updating and fixing them. His demeanor was very friendly and was happy to share his knowledge. Would highly recommend.

Brittany was awesome! Very thorough and professional. Can't say I am still a huge fan of precision as a company but she was an awesome tech and they need to hire more like her. Thank you Brittany!

When my year-old HVAC unit developed a problem, I called Precision Heating & Air and knew they were going to take care of the problem. I was not disappointed. They sent Mason Roe. He took a look at the problem and knew immediately what to do. Not only he fixed the problem, he also took the time to explain what was going on. I appreciate that.

We had Mason come out and help us today. Friendly, thorough in his inspection and very knowledgeable. We appreciated them taking the time to see us same day we called, and he helped us get all the information we asked for. We will be using precision heating and air for our needs in the future!