Contractor reviews in Decatur, Georgia

Extremely slow customer service

I was just attempting to get information and after many minutes on the phone speaking to an associate I finally gave up.

Buyer Beware! I purchased new granite countertops for my kitchen. I had an arranged an appointment with a Home Depot vendor plumbing company (Bynum & Sons Plumbing, Inc.) to disconnect the sink's plumbing before the granite top installation. I called Bynum to confirm my appointment and was advised the plumber would call me prior to his arrival. The plumber never showed up within the scheduled three-hour window appointment. In addition, the plumber never called me to advise that he was running late or if he needed to reschedule. This was unprofessional and terrible customer service. Because of this inconvenience, this will delays the installation my granite kitchen counter tops. Also called Home Depot and spoke to a representative in the kitchen department and a manager regarding the ordeal and inconvenience. I'm still waiting for Home Depot's resolution for the terrible mishap. Stay tuned...

This should really be zero stars. My family ordered 3 replacement doors for our home on October 19 and the order is still incomplete. We received the back door and the garage door and still have not received the front entry door replacement. When they installed my rear door the door it was done when only my mother was at the house and they left it uneven and not properly closing. They even tore off the base boards by the door and left them off the wall. The garage door will not close at all unless you lift up on the handle or slam it forcefully. We still are having problems with the doors and Home Depot has yet to accept responsibility for their contractors to have the issue resolved.

I am just giving them one start to be able to share my experience. People you need to stay away from Home Depot Appliances installers, they are lazy an unprofessional, they do not have the proper tools to install a dishwasher or a microwave, both appliances left uninstall. Horrible experience.

I was greeted so nicely by Anna who professionally assisted me with scheduling an estimate for a kitchen makeover. I really appreciate her service. She is a model employee . Thank you Home Depot. Keep up the good work! You because you got to start doing

Awesome experience as usual. Exceptional customer service.

Insulator needs to be truthful and accurate about service. Also make sure your work area is clear they way he found it.

Cool Ray employee was pleasant and knowledgeable about work. He explained the various I had to get the repairs done. He did the repairs in a timely manner and then showed me what he did. I was pleased with his work.

Scheduling was easy, and the installer was really knowledgeable about everything. They inspected the HVAC unit and completed the tuneup efficiently, and it’s been performing well since. I’m happy with this professional HVAC service from Home Depot.

Excellent assistance with kindness & strong knowledge!

Great prices but it's so hard to find help sometimes.

the worst Home Depot that I have visited, rude personal and nobody wants to work in this place, if you need attention you must supplicate to the Home Depot personal

THIS HOME DEPOT SUCK. I PAID FOR MY CARPET TO BE MEASURE AND TOLD THEM TO CALL MY CELL PHONE FOR AN APPOINTMENT. THE MEASURER CALLED MY HOUSE PHONE, AND HE NEVER SHOWED UP ON THAT DAY. I PAID FOR MY DOORS TO BE MEASURED, THE APPOINTMENT WAS FOR SEPTEMBER 1st. IM STILL WAITING, I TOOK THE DAY OFF TO HAVE THIS DONE. GO TO CONYERS, WESLEY CHAPEL IS THE PITS.

On Monday, I walked in, and I ordered an over the range microwave and paid for installation. The sales rep ensured me that I would have it installed by Friday. Here it was Wednesday after 5pm, and I hadn't received a call to even schedule the installation. Therefore, I called the store. I could not get to anyone for an hour. No one ever answered the phone. I would be on hold for about 10-15 minutes, then it would hang up. After my class at 8 pm, I drove to the store to get a refund of the installation fee of $129+ tax. Well, the customer service rep didn't even know how to refund it. Know one there knew how to refund it! They took my name and number and passed it on to the lead customer service who is the "only" person who knows how to refund installations. Ridiculous!!! They assured me once again that she could refund it over the phone since I paid with my debit card. Again, another lie! When she called me, she told me that I had to come back to the store to process the refuting Thursday! Do Not trust Anything these salesman tell you, and do Not order or have appliances installed by Home Depot. Go elsewhere like lowes, Sears or ikea.

Home Depot at location Snapfinger woods
Westley chapel rd; Decatur Georgia;
This evening I needed to know about a brand product I regularly use and with prices changes in the economic markets, I decided to call HOME DEPOT, first a directive recording assisted me on what department I needed, this was nice a quick, love it, then a very nice lady answered from the Garden Center, I told her what I was looking for, she proceeded to check for the product, not leaving me on hold, then informatively gave me all the information I needed to make my choice purchase!!!! She was Wonderful Very Professional informative and knowledgeable about the product I’d ask about.
Great Customer Service!!!! Thank you MISS CANDACE OF HOME DEPOT GARDEN CENTER!!! For you beautiful smiling voice and professional service.

Keep up the great work we need more like Home Depot, to step up and take time for their phone customers as well !!!! .
Thank you again!!!!

The tech, Mark, was timely and professional. Going through Home Depot made a difference in the price.

The Tech, Rico Saey was very professional. He arrived as promised, capped his shoes before entering the house. Serviced heat/Air. Asked if I had questions and a answered my concerns. Made an appointment for me to get free quote on a Water Heater replacement .