Nail Heating & Air Conditioning

These guys are slow and meticulous, did a great job and happy with the new unit and the price. Very clean and tidy install. Rerouted some other things original installer made a mess of too. Easy to work with, very friendly, just be patient. Even coordinated my gas hookup for me. Above and beyond expectations, but they work at their pace, not yours. We were not in an emergency and happy to wait if they had to put an emergency ahead of us, which they did. Hope they do the same for us and confident they will if required.

Good morning,
When setting up for someone to come out to fix our AC unit they said it was a $95 trip charge that can ultimately go into the cost of repairs once they find out what is wrong with it. Today when the guy "Jonathan" came out the tune was very different. They came inside and had me turn on the unit, then they went outside and said that the capacitor was bad. It looked very good as there was no bubbling on the capacitor whatsoever. They replaced the capacitor and said it was $200. So a $30 part costs $200 once 10 minute labor is applied. But here is the kicker. They said the total bill was $295 because we had to pay for diagnostic fee. When we set up the appointment the nice lady said it would roll over into the repair bill but now (today) $95 is just the cost of telling the customer what is wrong and will not be applied to the cost of repair. At some point of the conversation the technician stated " I got to feed my family". So jacking up prices to hard working people is a way to feed your family? I suggest that you do not use NAIL Heating and Air as they will bait and switch the diagnostic charge as it will not roll over toward the cost of repairs. Maybe a few of you have $95 to flush down the toilet, we don't. I hate to pay $200 for a capacitor but I can live with that, but $295 is where I draw the line. I'll be disputing the charge and will be satisfied paying $200 even though it is wrong to swindle people as they never told us how much the capacitor was until after install and then he lied about the trip charge. I paid to get him off of our property. Finally, I did see the breaker box open as one can assume that he flicked the breaker box switch to the unit and it was all good.

Some of this is on me as I should have youtubed some general issues of AC not cooling before calling these crooks out to take my $295.

I hate to rate this place with a 1, but the lady (Candace) who answered the phone wanted me to change my filter and call back later that day. I asked how far out they were booked and she said a couple of weeks. So, I said couldn't you schedule me, so 20 more people won't get ahead of me? If that does the trick, I will cancel I promise! She was a bit snotty about it but said she'd put me down for next week. Didn't give me a day or time. So I called around, had another company come out to assess. Turns out, I need a whole new unit, inside and out. I hope Mr Nail reads this, I have the $, had good intentions too. I did call Candace back to cancel an appointment I don't think she made anyway, and told her why. She seemed apologetic. I normally don't post bad reviews...you can look! Well, anyways...I have dropped the rock 🪨
Good luck!