All reviews for Nail Heating & Air Conditioning

These guys are slow and meticulous, did a great job and happy with the new unit and the price. Very clean and tidy install. Rerouted some other things original installer made a mess of too. Easy to work with, very friendly, just be patient. Even coordinated my gas hookup for me. Above and beyond expectations, but they work at their pace, not yours. We were not in an emergency and happy to wait if they had to put an emergency ahead of us, which they did. Hope they do the same for us and confident they will if required.

I moved into my home in Hampton in February and Nail updated the main unit for the house and added a mini-split for our sunroom. The sunroom was a major concern of mine. I prefer it to be ~70 degrees in the house year round and with the size and lack of ventilation in the sunroom, I just didn't think it was possible. When Steven came initially we discussed a few options and I decided to bite the bullet and add the mini-split. I waited until now, mid-July, with the first heatwave to add a review because I wanted to see how everything performed under stress. All I can say is Steven understood and delivered what I wanted. I am convinced I could have it at 50 in the house even with the heat index >100 and >90 degree heat, with the Sunroom being the fastest to cool if I want to change the temp. The entire house is nice and comfortable, and the sunroom is no concern all maintaining 70.

On top of it all, I had 2 other quotes and Nail was also the best price (it was still more than I wanted to pay, but I blame COVID for the general outrageous pricing, but again, Nail had the best pricing of the estimates I received).

Since the install, I have had a few questions and Nail treats me like a new customer every time in that, although they have my business already, they are always willing to pay attention and answer my questions promptly.

Definitely no regrets and I highly recommend Nail. They are local to Hampton and provide quality services.

Such a great company with an extremely reliable, friendly staff! I have nothing but positive experiences with Nail Heating & Air. They not only do great HVAC work, but volunteer throughout the community and work hard to make an impact in various organizations throughout Henry County. I will happily recommend them to anyone and everyone! :)

We called Nail Heating & Air, they came out to inspect our current heating and air system, arriving when they said they would be there. After inspection and identifying the problem, they wrote up an estimate with three options and explained what all three entailed. We decided on what we wanted, they were back out within a couple of days and installed a new system. All work was very satisfactory. The employees were all very professional and polite. We would definitely use them again.

Friendly and timely response! I filled out a service request online over the weekend and then followed up with a call Monday morning – they were able to schedule service that same day and we're back sitting cool once more, thanks to the folks at Nail! We're really happy with their service in the technician was super friendly and explained everything to us. Thanks again

My grandmother uses Nail heating and air. We refuse to go anywhere else. Tracey is best! He is always on time and so kind to us. He does a great job when it comes to explaining what he’s here to do and so helpful when it comes to any concerns my grandmother may have.

Thank you Jeremy for doing an exceptional job in installing the new AC unit. Was done by both of you very professionally and efficiently. And not to forget the real friendly staff at the office who always are helpful and patient listening to our concerns and making sure our troubles in these extremely hot days are solved quickly. Definitely will recommend and use Nail heat and a air for my AC concerns.

Nail Heating & Air have been servicing our Heating and Cooling System for over 17 years. Their staff are professional, punctual and respectful. They inform you of what services will be performed and clean up after the job is completed. Their staff are informative and answer all of your inquires. Steven and Jeffery, thank you for installing our new system today. We'd also like to thank Ronnie for his overall services. In addition, the office staff are friendly and eager to assist you. We'd recommend Nail Heating & Air for your household needs.

We had a complete system replaced a couple of years ago at our previous house. When our unit went out in our new house, I called Nail because of the previous experience. Through the whole process they were professional and listened to our needs. What really impressed me was the fact that one of the installers was concerned that after he left that he may have missed something or forgot to check something. Nail heating and air then came back out the very next day to make sure that it was correct. That is the kind of service you need. The attention to making sure it is right is what every customer wants. Nail heating and Air proved to me they are a honest and trustworthy company. Thank you guys, I think you guys have earned a lifetime customer.

8/14/18 I had Nail out again for service and once more, 1st rate attention and care from Ronnie.

I have worked with Nail since at least 2010 and they have replaced both heaters and one A/C unit. They are quick to respond to our emergency calls and have never overcharged us in my estimation. Excellent customer service and great flexibility. I would recommend their services to anyone.

Sick feeling Friday night at 9 pm when your AC quits!! I called Nail at 9:15 pm and by 9:45 am Saturday Jonathan was here. We’re very impressed with Jonathan and the way Nail takes care of their customers.
We’re glad we chose them for our bi-annual tune ups and Nail will be our first call for future needs.

Billy came out to do my fall maintenance. He arrived on time and was very courteous. I have used Nail Heating and Air for 5 plus years and highly recommend them

Called for a emergency service call as I’m 8 months pregnant and my elderly grandmother and I weren’t sure what we were going to do without heat with highs of 8 degrees.. I was greeted by a friendly efficient secretary; response time was immaculate & my technician Jon was knowledgeable, friendly, and quick and got my old school system up and running in no time when I thought all was lost. So thank you for amazing and compassionate customer service will be recommending to all my friends and Nail will always have my business!

Just before Christmas, our furnace quit working. Nail quickly worked us into their busy schedule, came when they said they would, were very polite and professional. We have an older furnace and sourcing the parts was challenging, especially with the holidays, but they got us fixed up ASAP. Had one glitch afterward, and I panicked, but they were back out in a flash and had us straightened out and warm again same day. Kudos for great customer service (and patience), and for quick, professional, reasonably-priced work. Highly recommend this company.

I needed to replace my 14-year-old HVAC unit. Nail was recommended to me by a few neighbors and the process of getting an estimate is smooth and effortless. Price is very competitive. Dean is extremely knowledgeable about the system, and Steven and Lee did an amazing job with the installation. Overall a great experience. I am glad I went with Nail and highly recommend their service.

I was referred to this business and couldn't have been more pleased with my experience. The heating issue that I had was not covered by my home warranty company (just my luck) and the company they had come out provided an estimate that caused me to gasp for air. After calling Nail, Christine and Ronnie got my issue resolved in a very expeditious manner that resulted in over a 50% cost savings (excluding inspection fee). While, it's only been a few days since repair, I've been able to sleep comfortably without my thermostats sending any warning messages of extreme temperatures. Will recommend to others based off of this experience.

Geoffrey and Jeremy did an awesome job. We've used Nail before and will use them again. Our house was struck by lightning. The hit fried the upstairs Heat/Air. These guys installed our new unit quickly and professionally. Their people are always professional and friendly. Great price and value. In this day where all price are rising they are fair with their prices. Also their systems will save us money in the long run.

Nail Heating and Air has been my go-to company for years now. By that, I mean for my home and business. From installs, repairs, and maintenance, they have timely, professional, and efficient. I would recommend anyone to them. They are the option in my opinion.

Steve Nail and his crew did an outstanding job replacing my AC unit. They were on time, courteous, hard working, and professional. I couldn't have asked for a better experience. My wife was the recipient of the Healthcare Hero Award. We are extremely grateful to Nail Heating and Air Conditioning, and the local Bryant representatives. I would highly recommend this company for any of your heating and air needs. I will continue to use them for all of my future needs. Thanks again for offering such great customer service. Any company can sell or install a unit for you, but you will not find better service than they offer.

Billy Smith, did a great job on fixing our A/C issue at my place of work. He was very knowledgeable and friendly great service. Thank you!

I can’t thank Nail Heating & Air enough for what they did for me. My AC unit broke down and I had someone come out to look at it. They wanted to screw me over by telling me I needed an entire new unit that would cost $7,000. I called Nail and had them come out to give me a second opinion. Not only did I not need a new unit they fixed it then and there! They were all very polite and professional from the person that booked my appointment to the techs that came out and fixed my unit. I will continue to give them my business when needed. Thank you!!