Reviews of local pros in LaGrange, Georgia

I was having entire a/c unit replaced. Air Force crew showed up on time and worked till the job was completed. They also explained what they were doing and the reason why.
They cleaned up after like they were not even there. I am extremely pleased with the installation and the installers.

Air Force Heating and Air is a great company to do business with!! Our salesperson, Caleb, was very friendly and professional and gave us a great price on a new unit to replace our old HVAC system which was 28 yrs old. The installers, Trey and Jeff, did a great job installing our new unit. We had an airflow problem with our ductwork and the manager, Neil, got that problem resolved very quickly. We are very happy with our new unit and we highly recommend Air Force Heating and Air!

The worst encounter that I ever had. A green card came into the mail from Air Force heating and air. $79.00 get maintenance check up.

This check up includes a number of things such as check the capacitor, coolant pressure etc.
Usually they spray the coils down on the condenser as well.

I asked about it before I made the appointment and they said yes that is included with the $79.

Here go to bait and switch. they did not spray down of the coils. They offered to come out and clean it down but it would be an extra fee.

The phone conversation about it is what made me write this review. They said the call center told me that in the call center do not know what's going on.

They said the call center should not have told me that. However I'm stuck with paying for a service I didn't get.

She told me I got the service that they provide and they're not taking the responsibility for what they're call center told me.

I would not have got the maintenance check up at all It was the advertisement that came in the mail that got them my business.

I'll never respond to any advertisement that come to the mail ever again!

For $79 it ain't worth taking them to court. However this experience will forever have a bad taste in my mouth.

Air Force has went above and beyond to help us out. Caleb and multiple service techs have made their days longer to make our home comfortable, and we very much appreciate the effort! They’ve worked hard to resolve the issues we’ve had, and they’ve done so with professionalism and courtesy.

Disappointing to experience that this business representative that was sent is focused on minimal service for higher profit. I was left hanging without a solution to my AC problem. Communication is complicated and obviously focused on the business best interests. Call somebody else is all I can recommend.

We had to buy a new heat pump system today and at team Air-force heating & Air who came out were very good at explaining everything that they were going today. They were very congenial, respectful and trustworthy. From the first call to up an appointment to the sales rep who came out snd explaining our options to the two technicians who work in the rain installing our new system. What a team. I would tell anyone to give Air Force Heating & Air a call.
Thank you to everyone who was involved.
The Home Owner.

I called Air Force Heating & Air’s plumbing department. I had a leak in a pipe in the slab of my home and wanted a camera view. Other companies said they could not run a camera down the line because it was so small. Rotor rooter even stopped by returning from another job and said it was not possible. On the phone the Air Force plumber said something to the extent that he was hard headed and would try it. His camera would not go far. Next he pulled the dishwasher out and said the leak is there. I already knew there was a leak there because I had shown him the water coming through the bricks. I wanted a camera view to show me where it was in the pipe. All this cost just short of $500.00. We discussed rerouting the pipe on the outside. He said he would get an estimate within a day or two. I never heard back. As another plumber was rerouting the pipe, I called Air Force to express my disappointment. He said he forgot about the job and estimate; a lot of things were going on he said. I told him I never wrote bad reviews but this deserved to be told to people. He offered a full refund but I told him he had come and attempted to do something so I thought half was sufficient. Never saw any refund. I am out $500.00 from a company that takes advantage of people. A. Pitts

Absolutely amazing service. We had a pipe burst at 5 P.M. on a Friday evening and our technician arrived within an hour. Jerome was amazing, very professional and overall just a good person. He worked in the dark and didn't stop until the job was complete. The pricing was very reasonable, great service. Definitely recommend this company.

Ac went out last night and they got a tech out early the this morning , the service tech Colin was very informative and knowledgeable with the issues and located them quickly . The issue wasn’t able to be fixed today but all option were explained and we are grateful for Air Force heating &air

Excellent service, had our new unit installed in about 4 1/2 hours. System is working perfectly. Couldn’t be happier with their customer service team! We would recommend them to anyone that needs a new air conditioning unit.

I contacted the company to do a simple maintenance on my system. When the technician showed up he pre wsss to tell me I needed a new motor and fan and starting throwing very high prices around at me I told him to just finish what he was there for and pa paid him. That was the end of May. I have been fighting with this company since then and now it’s almost October for a refund of at least half of the service agreement I signed up for because I will not use them going forward. I found a honest company Scott Walker heating and air who came out and said my acc has some age but they did the maintenance and cleaned it and took pictures and stated nothing had been done by the previous Air Force person because of the amount of dirt inside the unit was no way it was ever cleaned so my recommendation is call Scott Walker in Newnan and they will take great care of you that’s the truth.

Caleb, the rep who came to our house was great. Explained everything, didn't bash the competition, just laid out our options, didn't push anything. Trey and Jeff, our installers, were exceptional. Very professional, on time, worked hard all 3 days(!!), and took time to answer our hundred questions. Also rescued four kittens who had been living under the house.
No one wants to have to replace their entire HVAC system. These gentlemen, and Airforce, made the entire process easy, stress free, and did a great job.
I would recommend Airforce to anyone who needs HVAC service!

Mike was our Technician. He was very professional and courteous. He quickly identified our problem and had our home cooling down in no time. He also completed some basic maintenance to ensure we were in good shape. Thanks Mike it’s great to have someone of your professionalism and customer service respond to our time of need. You were greatly appreciated.

Had technician Shamar Johnson come out multiple times when our ac just stopped and both times could not come up with a confident answer. Last visit they told us it was our thermostat cable and sent us an invoice for $750 to fix it. The tech seemed very inexperienced and not capable of doing a thorough check. The cable is less than $30. My husband, being the man he is, didn’t think that was the sole issue. Had another company come out from hogansville last minute with two techs and did a very professional job and found that the last tech from AirForce one not only unplugged both safety’s from the unit and never put them back, but also they found wires routing to the wrong places in the outside unit. Saved us a lot of money at the end of the day.

They were well trained technicians. On time and very professional. The first day things did not get fixed completely but they were right back out the next morning and finished up and had everything working properly again. They took time at the end to explain everything they had to do. Great people to work with.

Charged 89 dollars to look at my thermostat. I was then quoted 20,000 dollars for a part. The unit brand new was 15k with the ductwork. But they were very nice about it.

I hate dealing with a call center, but Mendy goes over and beyond every time I reach out to your company. I appreciate the time and effort she puts in to make sure I understand what's going on and the whole process. Great office staff!

Very courteous and professional installers for my residential HVAC system. They were finished in a very timely manner and cleaned up when they finished. Adam and Marcelus are a crew I would recommend to come into anyone’s home. They removed an old Trane system and installed a complete 15 seer2 Carrier system. Both men had a very positive work ethic and did a fantastic job!

I want to express how frustrated and disappointed we are with this company. My husband and I have been dealing with this company almost 2 years now, we had entrusted into this company. we currently just in June of this year purchased a new A/c unit. We have had continuous string of issues with this installation and company. In the past 10 days we have had several visits to our home to fix issues on a brand new system. We had a employee make a statements which questioned our trust and confidence of not only the work done but with the company itself. We have invested into a 10k debt with this company and at least a 2 year committed relationship with this them due to the offered warranty. We call several time this past week requesting to speak with management, an outline of the 2 year labor and part warranty and gold maintenance plan with them although our calls went unanswered We understand the process of receiving parts can vary in arrival but being told 1-3 days turning into 6days is a bit much. I did not initially wanted to publicly post anything but I see this is the only way to get management to speak with us and help us work things through. I trust that this raise concern with leadership of the company as we don't want to take additional steps to get things handled. If so kindly please make attempts to contact us Tom Munro or Earl.

-Chester and Jessica Ross

I want to post an updated review, Air Force Heating and Air did apologize for the service call fee and tore up the check I’d given them. Their revised quote to install a replacement water heater was definitely more reasonable. We ended up installing it ourselves.

Great service! Super quick response and Tom was very knowledgeable, professional, and easy to work with. It’s not often you come across a company that combines speed, quality, and great customer care, but they definitely delivered. Highly recommend!