HVAC reviews in Lithia Springs, Georgia

I received great service from AAction Air from scheduling to service completion. Willie arrived within the scheduled timeframe, performed diagnostics, explained the issue, and completed the repair. He patiently answered questions and was very professional. I have used Aaction a few times in the past, and am always pleased with their service.

Knowledgeable skilled technicians you can actually trust! Barbosa and Robinson were awesome 😎! Air blowing colder than ever, just in time for the summer. Thanks Guys! Don’t hesitate to reach out to Courtney, got me on the schedule immediately and she’s alway kind and patient when I call…love her😘 UPDATE: Quin was a huge help today! Excellent customer service 😊 Thanks Again Aaction is awesome!

Quinton was awesome. He helped us get our system running as soon as possible. The team at AAction Air was very responsive and kind over the phone. Quinton was able to find problems that other companies overlooked and got them fixed for us. We really appreciate him and his work. Thanks!
- Z

Owned this home for 12 years and have never dealt with a service agency that was so unprofessional and failed so profoundly to get an appliance working. Day 13 of no air conditioning and still no solution in sight.

Edited after AAction response:

I wouldn't believe any positive reviews on here because they refused to finish the job they promised until I changed my honest review. See attached pic. Details below.

We were home the entire day the first day you scheduled to come. The dog never barked, we reviewed security footage--your employee never came, which you knew. He claimed he went to the next door neighbor's house, which is weird because the address is on the front of our house and our mailbox. But I wasn't even complaining about that in my review.

No one who has ever worked on my AC has needed the water heater moved, but I had it moved at a high expense to accommodate your request. I also wasn't complaining about that in my review.

Your employee changed the blower motor, then left before making sure it was cooling. When another one of your employees came back, he announced he was there to fix the blower motor, not realizing it had already been fixed. At that point it was frozen again, so he disconnected the system, and remarked what a mess the prior employee had left things, with cut wires shoved back into the system instead of thrown away. The filter was also taken out and left next to the system. He cleaned those things up.

The first employee came back out again. He said that he told us the first time he was there that the blower motor wasn't going to work because some piece needed to be cleaned (not true--we wouldn't have accepted a repair that wasn't going to work), and it was impossible to clean the filter because of pipes in the way. Obviously that wasn't true (and I'm doubting the claim about the water heater needing to be moved was true), because after yelling at me he proceeded to clean whatever needed to be cleaned.

Again he left without making sure it worked. Turns out, it still didn't work because that employee never reconnected the piece that the prior employee disconnected. So it was a 4th visit, and 2 full weeks, before it was working.

There was absolutely no water leaking involved in the moving of the water heater. The water damage happened as the AC system defrosted, because the promised "safety device" was never installed. You offered to fix the water damaged floor, in fact. That has not been done.

After the AC was finally fixed, I got a call saying they would install the safety device if I took down my honest review.

I'll find someone else do it instead. Hope this review helps someone. No company is perfect and I was going to update the review to say they got it right in the end and give credit where credit is due. But when I got the call saying they would only finish the job they promised if I took down the review, I stopped giving the benefit of the doubt. Maybe someone who isn't a home warranty customer would get better service. I'm going to cancel the home warranty so I can pick my own repair people in the future.

Quinton Bridges was the technician that serviced my system. He called ahead to let me know he was on the way. He arrived at the time he told me. Quinton went right to work. He was very polite and courteous while working. He was very patient and answered all of my questions until I had a clear understanding of what was being done. I would recommend Quinton and AAction Air.

The technician Willie was very professional and understanding! I explained to Courtney my apprehension due to the current pandemic prior to the appointment and they worked with me to make sure that the work needed was done while ensuring my safety. Very positive experience...They now have a permanent customer!

A Action resolved our heating issue and we are pleased with the service and workmanship. The Lithia Springs office and Courtney was professional and even expedited our service request to avoid us going into the weekend with no heat. This was especially appreciated having a small child in the home. Our tech, Quinton, was prompt, professional, pleasant and explained everything plainly and even offered recommendations on maintaining our system for the best results. We would recommend this company and use them again.

I can highly recommend AAction Air and in particular Courtney for her extraordinary customer service. Parts for my heating system required a week (a long time during a cold weather spell). Courtney took the extra consideration to keep me apprised of the part's status. Knowing she seemed genuinely concerned, made the wait tolerable. I do not hesitate to recommend AAction Air for service, professionalism and fixing the problem. Great Job. My thanks to all.

Willie came to the rescue!! Very professional and quick to do his job!!! My 11 yr old got to watch him and he explained everything to him! We are back in business!
When calling the lady on the line, she was very sweet as well and knowledgeable about her company...explained fees as well!

Mr. Charles really went above and beyond to help us! 30 years experience shows!!!

If you look on other review site you will see they are no more that a 3 star company. Used them to fix my ac they came out 4 times and never fixed the problem. First time they added coolant. Came out again and said the condenser unit motor needed to be replaced. Finally they came to me with a quote of over $1000 to get it fixed. Obviously after having them over so many times I decided to get a second opinion. They fixed the problem for $200. It's was low on coolant. So did they actually put coolant in the first time? Because my ac is working fine 2 years later.
Response to company reply: basically your response was to call me a liar. The fact of the matter is as you've admitted to coming out multiple times without fixing the problem. Somebody else came once and there have been no problems. I highly suggest looking into this company before you hire them. Every other review site I've found them on has been around 3 stars.

This week Aaction Air came out to repair my home AC, in the Atlanta area, because it was not working. The Tech (Barbossa) was Excellent! He was very Professional, explained everything before and while completing the services. He was very knowledgeable of the situation and what was the problem and what needed to be done to correct the issue. He did not have the part to fully complete my services, (my air did work great, before he left, though) but a part was needed. They came back the next Day (Daniel) was also great and very Professional, keep me updated and did an excellent job also. My air is working perfectly! And just in time for these HOT Summer Days ahead. Great Service would definitely recommend to family and friends.

Today I had the pleasure of meeting Eddie a technician from this company. He was super knowledgeable and very transparent about what was going on with my HVAC unit. Unfortunately, I will need my compressor replaced but I had two other technicians come and they said oh everything is fine and put “band aids” on my unit. He immediately found the problem and alerted me. He was very personable and great to work with. Keep up the great work! Thanks Eddie :)

We required a 2nd opinion based on a maintenance visit and Quentin came out to check our systems for us. Not only did he call twice and update us on his ETA, but he was extremely professional and did all the neccessary checks required to ensure our system was safe and operable. It is nice to know that there are still good people out there looking out for the customer while still providing great customer service and being professional at the same time. Not only was Quentin great, but Courtney at the office provided us with some great information and again was extremely professional and courteous at the same time. Kudos to AAction AC and Heating for a job well done!!

AAction Air went above and beyond to make sure that the issue with my AC unit was resolved. They dealt with me with integrity, they explained the issue with patient to make sure I understood exactly what my repair needs were.
I would happily refer them to my friends and neighbors. Thank you AAction Air.

Update to my original post. Everything I stated in my original post was accurate at the time. There was an issue that I had presented to Aaction Air and they assured me that they would resolve the issue.
I took them at their word when I wrote my original review.
To date, February 2024, I have NEVER heard back from them.

I rescind my original positive post.

I had no cold AC in my house in the dead of summer and my two dogs and I were miserable! I called after hours and Sheila walked me through the process with American Home Shield and was very clear and communicative with costs and how we could most effectively and quickly fix my issue.

When the technician arrived, he was very open about what was going on with my AC unit and even took the time to educate me on what to look for when things are acting up. He was super polite and respectful and took care of the issue with detail and extra care.

I would strongly recommend this company to anyone who needs a reliable AC repair tech and expert customer service.

Mr. Grimes did an EXCELLENT job of evaluating furnace, ty very much.

Customer service is back! Had an upstairs AC unit break at the start of the June 2023 heatwave. The job was assigned to AAction Air by my home warranty company and boy did they come through. Katie and Courtney kept me (the landlord) and my new tenant informed throughout the estimating, scheduling and repair process to get us up and running again about as fast as it could possibly be done. I would happy use this company again just for their price, professionalism and responsiveness, but the outstanding customer service is what really makes them stand out in my mind. We need a lot more Katie and Courtney's out there these days.

My initial contact with this company from a home warranty request. I could not have been more happy with my service. The technician was prompt and efficient and very informative . I happily signed up for the maintenance plan and not has that saved me time money and stress. Great company for are your heating and cooling needs . I have even had some major repairs that were done ! They have awesome Technicians , Willie Richardson is one of the best ! I always request him and he does a great job ! I highly recommend this company !

Would recommend AAction air to anyone! Had several quotes from other companies, all told me something different. Called AAction Air and they came out the same day and had it fixed that same day. Very reasonable as well. Willie was so professional, responsive, on time, and most important honest in what I needed. And he took the time to show me what happened and how to prevent it in the future. Very appreciative of the service I received.

I had a great experience with the team at AAction. They came out the same day to diagnose my air conditioning issue. With Summer starting a few days away I thought it would significantly expensive but their rates are comparable and easy to understand.

Willie and Courtney offered excellent service and treated our home and time with care. If you are looking for a long-term service provider or a one-time fix (crosses fingers) this is the place! No matter, this company is a great choice.