HVAC reviews in Lithonia, Georgia

Not recommended.

Unprofessional and inept scheduler. Worst combo. Stay away.

Awesome company

PLEASE PLEASE AND PLEASE do not deal with this company. They are very unprofessional, poor scheduler and their Technician are horrible people and lied on you. Be very careful with this company.

I've asked and asked for a follow up as to services and I have not received any. They have not even followed up with the warranty company.

This company is awesome the owner is very detailed and have great customer service skills speaks clear and understanding great with finding the right quality equipment for my home with the best price thanks again for help with my home with the heat at 100 degrees

Terry and his crew did a great job on installing my new unit

Had a new Air conditioning system installed and they did a great job. Great customer service and work ethic. Recommend!

🚨🚨🚨BEWARE 🚨🚨🚨

This service provider was assigned to my claim by Choice home warranty. First of all the SP scheduled my appointment without confirming the appointment with me for today 07/23/2020.

So once I received the email about the appt I TOOK OFF and made myself available for the timeframe that was given by SP from 11am-4:00pm

Unfortunately, this Company is a liar!!

I called Choice home warranty @3:30pm to inform them that the SP did a NO CALL NO SHOW.
The agent stated that the SP “secretary” that the tech tried to call me and he showed up at my address. THAT WAS A LIE!!

Well, I guess they wasn’t banking on me having cameras. I told the agent that they were lying . I stated that I could provide them the video from that timeframe if they need documentation.

These are the facts so BEWARE of this company!
They are liars and that speaks volumes for their company.

It’s only your 💰💰💰and time, so choose wisely...

It’s very rarely I post bad reviews. However, if I have to post this to inform other individuals then I will do just that!!

🚨🚨🚨🚨🚨

Didn’t fix the heat, said they did, left. Basically left before I could talk with them.

Home warranty assigned them my service request. Told I would hear from them in 24 hrs. Didn't happen. When I heard from them, no availability.

Terry and the whole Rite Temp team have been amazing. They were prompt and kept me updated throughout the repair process. Also they went over and beyond to find a part to repair my furnace. Amazing service! I'm highly thankful, satisfied, and now set for the holiday cold temperatures.

Tony was amazing! Figured out what was wrong in a few minutes and had us up and running. he even washed our AC coils for free. I highly recommend this company for your HVAC needs.

My home warranty company paired me with this company and I really wish they hadn't because it was a waste of $100. The first issue was I had to call Rite Temp after I found out they would be looking into my issue I was having with my AC unit. Not sure how long it wouldn't taken for them to reach out to me had i not called them. I was put on the schedule the following day after I called, and the technician (whom I do not know his name because he walked in my house with no mask and didn't introduce himself) was in my home for all of 15 minutes and said he found the issue and it was caused by the company who cleaned my coils. I later found out from 2 other technicians that that was NOT TRUE. The second issue was it took the company a week and a half (no exaggeration) to send a COMPLETE diagnose to my warranty company. It took them 4 days to send half the diagnoses and that wasn't sent until AFTER I had to call and inquire about them sending it. The third issue I had was when I called the lady who answers the company cell phone ( and I say cell phone because I called one time and she was in the car and couldn't look in the system because she was driving and for ME to call her back) answered the phone as if it was her personal device and I had to asked if I called rite temp. In short this company DID NOT fix my issue because once the home warranty received the FULL diagnoses they cancelled the claim because there were too many red flags in the diagnoses. So ultimately I was paired with another company to fix my issue and they handled my problem a LOT faster than rite temp could send in a full diagnoses. in short I would not recommend this company to anyone.

This business is owned and run by quality people, who are talented, professional, compassionate, honest, and dedicated. They treat their work as a vocational ministry and they treat their customers as valuable people in need of their support. They have gone above and beyond to help me with my Home Warranty coverage, which delayed their desire to replace my unit for over a month. I knew that even if my warranty denied my claim that it was not for lack of advocacy or hard work on Rite Temp’s part. They advocate on behalf of their customers and they don’t cower to outside pressure when it comes to their customers. And, if they are sent to your house, they relate to you as their customer! Even if I had been forced to pay out of pocket, having them as my service provider would have been a major blessing. They even went out of their way and made extra trips to put in my equipment. Today, they came to my house and put my new unit in, during the rain, because it became available and I had waited over a month and was having health issues. I cannot say enough good things about Rite Temp Express and the people who work for them. So nice and personable! AND! the customers who do not give them good reviews, because their warranty company blocks them from replacement or repair, these customers are so off the mark! I have had a lot of air conditioning companies in the past seven years and none have been honest or tried to help me like this! Do yourself a favor, trust Rite Temp and use them…even if you do not like your situation or their limitations. Believe me, they want to help. God bless all of them. Thank you thank you! Reverend Wendy Wyche

Mr. Terry and the entire crew were great, I thought until the new system that was installed still does not work properly 6 months later. He is constantly telling me I need to pay for other items after I paid over $2500.00 for new unit he said I needed. I feel like he lied and just trying to take people for their money. The unit is stopping and not cooling. I am not satisfied at this point and ready to seek legal counsel. Their response was "that it is my right", which I already know. I asked if they were going to fix it. No response. 7/3/2023

7/11/2023
As of today, there is still no response from Rite Temp regarding the matter. I will contact another HVAC company to come out at this point. If you have a warranty with First American and get assigned to this company beware, unfortunately, customer satisfaction is not what they strive for, especially after they get your money. First American Home Warranty was no help in the matter either. Not using them any longer either.

DO NOT do any business with this company. They are 100% dishonest! They tried to say my compressor had failed, and then would not cooperate with the warranty company when additional tests were requested. A new company was sent out, which found the compressor in PERFECT health, and the issue was the thermal expansion valve. Even with the warranty, I would have been out $800 towards the repair had I stayed with this company. BEWARE!!! Look at their reviews online, I wish I had before they showed it!

I recently had the pleasure of working with Terry and the team at Rite Temp Express HVAC LLC

when my air conditioning unit failed during the sweltering Georgia heat. Their incredible administrator, Trina, was able to fit me into their busy schedule promptly. Terry arrived on time, quickly diagnosed the issue, and efficiently replaced the faulty compressor, immediately restoring the cool comfort of my home.

The entire process was seamless, and I was impressed by the convenience of submitting my payment through Apple Pay. As a 2-10 Home Warranty customer, I'm grateful for the coverage that spared me from a potentially costly out-of-pocket repair. Terry and his crew provided exceptional service that went above and beyond my expectations. I wholeheartedly recommend Rite Temp Express HVAC, LLC for their professionalism and commitment to customer satisfaction.

Our home warranty company arranged for Rite Temp to address our A/C issue. Tony contacted us within hours and scheduled to come the following morning. Tony was communicative about his ETA and was on time. Tony was courteous and quickly identified the problem, which turned out to be the capacitor. He had our unit up running again in a matter of minutes. He put everything back in order form where he was working. I was very pleased with Tony’s promptness and proficiency in making our needed repair.

After the first HVAC company my home warranty company assigned (initials M H & A)had zero care in the world that I had no heat in freezing temps, leaving me stranded for a week, Rite Temp Express HVAC came through for me despite them initially canceling due to an earlier job with unforeseen issues. I explained my issues to the dispatcher who relayed my desperation to the team. They made me their last stop and fixed what ended up being an incorrect Ecobee thermostat install. They were knowledgeable, thorough and courteous. Thank you!

After having 3-5 previous technicians come look at our unit through the warranty company we got lucky with the rite temp team and ended up receiving a brand new unit. Something all the previous technicians that came out missed. I would recommend this company time and time again!