All reviews for Creative MultiCare

Alexander was VERY rude and disrespectful towards my mother who was there to let him in to fix our shower drain. Ignored her, didn’t even acknowledge her. She said she feels it was racial, and he excepted her to ask as if she was beneath him. I would never use this service again.

This company is not at all professional. They rud disrespectful and nothing at all like the false reviews, I have pictures of the unprofessional work, unhuman ,unsanitary work if this company so professional, why haven't I received the same professional work. They left my home with unsanitary waste and didn't give it one thought . Descreamating against someone is illegal and that is how I was left feeling.

I called yesterday at 3:00 o’clock in the afternoon about an emergency in my house one of the pipes on my garage ceiling broke and the whole garage flooded and the ceiling collapsed. The company that a lease from use Creative as the contractor to fix this type of emergencies so the open a ticket with them . I contacted them as soon the incident occurred and the told me tbey would send someone on Christmas Eve to fix this . I had no water on the entirety house and of course i cant use the hot water either. Was 10 degrees outside and no hot water at all . But I waited patiently but nobody arrived . Is been already more than 24 hours and nobody come over to fix this issue, nobody contacted us , no even an courtesy call. I call several times and no answer, finally around 4:00 o’clock someone name Jesse answer being super rude , he literally talk back like he didnt even care about out situation. I explained i have kids and no water at all and he was like acting like was not a concern at all to him and when i ask for his full name he hung up. This is really unprofessional, rude and disrespectful to dont care about something so important like having a whole family without water with this temperature outside ,for more than 24 hours . Creative as a professional business we should train your employees to be more caring, respectful and professional on this type of situation. And Jesse whoever you are hopefully you learn how to be a better employee because you work ethic sucks!

I waited patiently for 2 hours for Jake and Nick to arrive. In the beginning, they were great. Nick was kind and informative. I had an appointment I had to miss with this taking up my entire Saturday, but I was kind and patient and assuming they would do a good job. Throughout their time of repair, they saw me boxing up and moving a few items to finish up packing. For whatever unknown reason they decided to not warn me that he would be pumping the entire floor. Therefore all the sewage water with feces was leaking on all my electronics and equipment and going into the next door neighbors. And the vacuum water guy even said how rediculous they were because they left the entire mess for them to clean without any help. Who works like this!? They literally just left it for us to deal with!!!!

I live in an apartment complex and my complex sent this company to out to fix a clog in my bathroom tub. I don’t like people wearing shoes on my carpet, so I kindly ask the gentleman to put bags (I provided) over their shoes. The first guy no issues with him. However this rude guy named Cody was extremely unprofessional and unpleasant to deal with. Cody snatched the bag out of my hand and told me asking him to do this was ridiculous. Cody then said to me “you don’t own this apartment” like excuse me I pay rent here every month. So I’m like sir feel free to leave and let the other gentleman finish. The clog was never fixed and Cody left and didn’t fix the clog. He also broke the piece at the bottom of the shower. As he was leaving he dropped a nasty plunger in the middle of my floor and made a mess I had to clean and he also didn’t clean up things he left behind. I called the manager who was very nice. If Cody doesn’t like his job he should get another one.

I didn’t even want to give 1 star. 0/10 - WILL NOT RECOMMEND USING THIS COMPANY. Where do I even start?! I put in a maintenance request on Wednesday due to having a clogged toilet that was backing up into my tub. I got a call saying the plumbers will come out within a couple hours to fix the issue. They did not arrive to my apartment until 2:45am THURSDAY MORNING. I have a 1 year old son!! I would be INSANE to answer the door at that time while we’re in bed sleeping. I got a call from the maintenance workers around 8:30am Thursday morning asking if the plumbers came. I explained to them that they will need to get someone else to come out because they tried to come in the wee hours of the morning, which is very unprofessional. They then showed up at 11 and needed to suction out the blockage. This problem was created from other tenants that’s in my apartment building - not my issue. They continued to come in and out of my apartment, leaving unsanitary fluids on my floor stating they’ll be back in 30 minute increments. After the 1st time leaving, they returned 45 minutes later and walked straight into my house without acknowledging they were coming in!!! No knocking or doorbell ring - nothing!!! The 2nd time leaving, they said they would return in 30 minutes. They never returned after that. I had to make another maintenance request for them to return and clean my bathroom! They left sewage stains in my tub, a hole in my wall, and a dirty toilet and dirty plumbing utensils in my trashcan. My next door neighbors toilet is damaged from them attempting to remove the blockage….. and I’m still without a toilet. Unsanitary & Unprofessional!!! DO. NOT. WASTE YOUR TIME!!!!

While Michael did a good job with the carpet cleaning itself, his conduct during the service left me feeling uncomfortable and disrespected.

Throughout the appointment, Michael repeatedly insisted that I had pets in the rental property (previous residents had multiple dogs). Despite my clear response that I do not even replying “I’m a plant mom”, he continued pressing the issue and even went so far as to suggest that I had “removed evidence of them.” This was not only incorrect but also inappropriate and off-putting. I was taken aback by his persistence, especially in the presence of two other cleaners, who themselves paused to look at him in disbelief at how far he was pushing the matter.

I remained composed during the interaction, but I feel it’s important to bring this to your attention. A technician’s job is to provide a professional service, not to challenge or interrogate customers about their personal living situation. While I appreciate the quality of the cleaning, this aspect of the experience was disappointing.

I wanted to share this feedback in the hope that it can be addressed to ensure future interactions remain professional and respectful.

Update: I posted this review 8 months ago. No one from the company has reached out in that time to discuss their employee’s conduct or mend the business-customer relationship in any way. I removed one star to reflect my experience.

1/25/2026. My apt complex used this company. Young men entered my home and prior to doing so I requested both parties wipe their boots off as the mud from the storm was heavy.
Phillip tracked mud in multiple locations in my main bedroom upon entering.
I have called the company to address the matter to be resolved with cleaning what their workers dirtier.
At this time I am awaiting a call back as Cassie took my information.
I shall keep an update regarding the matter.
Yolanda Sealey