All reviews for Bartlett Tree Experts

They did not perform the work they promised and now will not return my phone calls.

I was contacted by the company promptly after submitting an inquiry on their website and met with the arborist on 6/1. I signed off on the proposal on 6/2 and was told I would be contacted for scheduling. Two weeks passed, and I reached out, as I never heard about being scheduled for service. I was told someone would be out that next day, but due to inclement weather was emailed that morning and told they would have to reschedule. This was on 6/21, and I still have not heard from them. Unfortunately, going forward, I will seek another company as I do not need to chase anyone for their business.

I was hopeful of working with a certified arborist from a respected local company for my tree issue. But my experience has been a big disappointment.

After Justin came out to assess my trees he said he'd send over a proposal. I had to keep asking and he finally sent it one month later. I accepted the proposal and then asked to get the work scheduled. I didn't get any response. I even asked the office to pair me with a different employee who would respond. They said not to worry and that Justin would take care of it.

After another month of no communication, a Bartlett worker with a spray truck shows up unplanned and says he is here to do the work. I had to apologize and send them away, as I am already seeking quotes from other companies. To his credit, that worker was very polite and understanding of the situation.

I am not sure how they are so well reviewed if this is how they do business, especially their senior arborists.