HVAC reviews in Woodstock, Georgia

R&R came very highly recommended to us, and they have definitely lived up to that recommendation. They respond to calls promptly, and the quality of their work is excellent.

Chase came out to inspect our system and was great! They were able to come out next day and quickly inspect the system. Chase was professional and great to work with. Would happily recommend R&R!

R & R are absolutely the best! We have trusted them with our heating and air needs for many years. They have always given us great service, quick response and great value.

The price was the same as the estimate. Installation was very professional, show up when they said they would. I am very happy with the results. it was a pleasure, to have Steve, and his crew .install the mini splits. I would use them again, and I would also recommend them to other people. DM

These guys at R&R Heating and Air are AMAZING!!!!! I previously had a sub-par experience with another HVAC company. The other company took over two weeks to get in a part under warranty and twice the distributor he used sent the wrong part. I had to threaten this other company before I finally got AC. In fairness to the other company, they did replace my entire AC unit (under warranty). However, that was only after I threatened to tell every builder, mortgage broker, realtor, insurance agent and interior designer I knew. (I used to be in the building business myself.) Then my new AC unit froze up and quit working after only one week.

Needless to say that when I was searching for a different experience with an HVAC company I was very leery and suspicious of everyone I spoke with. I got a recommendation from a group of neighbors to try the guys at R&R. WOW, what a difference these guys made! I was honest and upfront with them and they worked HARD to put me at ease and gain my trust. They diagnosed the problem I had and found out I needed a new evaporator coil. They researched and found out that the part was also still under warranty. Unlike the other company, they were able to have a replacement part the next business day.

I found out what the labor charge was to replace the part and was skeptical about the cost. Friends got in my head and were saying that's too expensive. So, one day while I was home I saw a different HVAC company guy drive by my house and I flagged him down. Come to find out this guy was a neighbor that lived a few streets over. We started talking and I explained my situation to him. I explained that I was afraid I was paying too much for labor. My neighbor got out of his van and hooked up his tools to my AC. He confirmed EVERYTHING that R&R said. I asked him about the prices and he said, my charge for this would normally be $50 more. If you are getting it at the price quoted, you are getting a GREAT deal from R&R. He made some recommendations for additional service work I might want to have done.

I called the guys at R&R and asked them to do some additional work when they replaced the broken part. He said no problem and I told them I wanted to replace the plenum above the furnace because it was leaking cold air. They investigated and found out that my plenum was not a standard length. After doing some research, they found a way to repair and replace the plenum and seal up all the air leaks above the furnace.
They did everything the same day and when I got home the difference inside my home was very noticeable. The airflow coming from my ductwork was stronger in all the rooms. My house is now cooler than before and my unit is not running as often.

I can't say enough great things about this company. They are reliable and do the job they say they are going to do. Their prices are fair and REASONABLE. They do QUALITY WORK and above all, they are HONEST people who WON'T rip you off! I HIGHLY recommend R&R Heating and Air. If you use this company, you WILL NOT be sorry you did.

I had these guys come out and install a new Ecobee 4 Smart Thermostat because, well, I didn’t want to blow my new house up. R & R showed up a little early which was a welcome surprise and they got the job done. Steve and his crew are professional and I will be using them again.

R&R recently installed a new furnace at my home. Steve's team is professional, responsive, and reasonably priced. In this day & age of overpriced MEP contractors, they are a breath of fresh air.

I've been using R&R since buying my first house and they've always been great guys. They always explain exactly what caused the issue and how to prevent it, which is super helpful since no one taught me this stuff. Shoutout to Doug who helped me out today

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Update 08-21

After speaking with the owner they did honor a true 10% discount and gave me the $25 new customer discount.

Unfortunately there are still several existing issues that we are currently working on resolving.

There still has not been a clear breakdown delivered on the cost of the replaced part and the associated labor.

This was all listed under a single line item in the updated invoice totaling $1,417.50. What I am simply looking for clarification on is out of the
$1,417.50 how much was the cost of the replaced part and how much was the labor.

The math just simply doesn't add up even with a healthy markup on the cost of the replaced coil.

Additionally there is still the following existing issues that I have experienced as a customer.

1. My credit card was charged twice totaling just over $3100. (I am told this is being resolved and I trust this is simply an issue they are experiencing with their new payment system // but this could have a serious impact on a customer this is not a mistake on a $5 charge this is extra charge of $1500)

2. After receiving the expanded invoice from the owner a $80 service fee was listed, but when I booked the repair the customer service rep told me that the service fee is rolled into the cost of the repair. (I am waiting on the explanation from the owner on this)

3. R&R registered the replaced part for me with the manufacturer for their 10 year warranty which was nice except they input the wrong address. As the manufacturer uses the address to validate the warranty this is a critical error. (I am waiting on this to be corrected and have not yet heard back from the owner)

All in all just a nightmare. I will say this is not a reflection of the technician who did the repair or an attack on their business this is a simple summary of my experience.

And in my experience so far I couldn't consciously in good faith recommend them to anyone.
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Stay away -- save yourselves and learn from my mistake!

No issue with the technician -- he was friendly on time and professional.

Issue comes down to the overall service structure. There was no statement of work delivered prior. The total cost was just approximated at $1700 for a coil replacement. The cost of coil was never stated and the hourly labor rate was never defined.

No cost breakdown of the coil replacement was ever produced or transferred to me before the service or after. I was told the coil cost was 'about' a thousand dollars and the rest of the cost was labor.

Looking at the serial number of the coil after it was installed the average cost was around $800 dollars when I searched different vendors online. So they up-charged $200 on the cost of the coil.. whatever. I understand its a business.

What I cannot understand is how the remaining $700 in labor was applied to work. The technician arrived at 9:30 AM and was completed at 11:30AM.

So for 2 hours of work at $700 we arrive at a $350 an hour premium which is extremely high no matter the service. I did not ask to have the HVAC system repaired on a SpaceX rocket this is a home air conditioning unit.

The final cherry on the cake was that on their website they state they offer a 10% military discount and as a veteran this was the main reason why I chose this vendor.

Except they did not honor the 10% discount for the total cost of the work ($1700) only on the 'labor' which again was never provided in a statement of work or in the final invoice. So they just knocked off $100 which is $70 short of a true 10% discount.

Also just to add there is supposed to be a $25 discount for first time customers which again was never applied to the invoice.

Both of these discounts are clearly marketed on their website.

Overall just a highly shady way of structuring service agreements especially during a pandemic where every dollar matters.

I will never recommend any one use this vendor.

Great company to work with.They are fast and efficient and affordable.
Steve and his guys are very knowledgeable and get the job done.Whether you need just service work done or a complete new system installed R & R Heating and Air is the one to call.

I loved R & R Heating & Air. The owner, Steve, was very responsive to my request for help and was very patient answering all my questions about my new HVAC system. He didn't try to sell me things I didn't need and he didn't try to upsell me a unit that wasn't necessary. He was much less expensive than the other quote I got. His crew was kind and courtious. Steve even came over and worked along side his crew to install the new system. I highly recommend them.

Great group of installers. Air conditioner replaced and running in less than 2 hours! Price was hundreds less than the competition for the same service. Handled our replacement air conditioning with a minimum of disruption. Did the job and left. Cleaned up everything as they left. You could spend a lot more and get a lot less from the big companies. Save money and time by calling these guys first because no one will beat them.

Steve and Ben installed 2 complete systems in our home over the last 4yrs. And what I believe was a very competitive price. Any service that the systems needed was always taken care of in a timely manner.

Have used R&R for over 5 years now, Had an issue last fall and they we're here the very day that I called. Use them regularly for my system maintenance - they always call ahead and complete the task in a timely manner.

Quickly diagnosed and replaced my compressor, fan and coil unit out back. The cost came in lower than them big companies and installed the same equipment, Rheem. Very responsive owner. I spoke with him several times to go over my options which is unheard of these days.

Kenny McDonald came today and repaired my A/C! R &R heating and air technicians always courteous, on time and getting the job done promptly.! I highly recommend company.

I have been an R&R customer for over a decade. They installed my heating and cooling system, and have serviced it ever since. They are honest and reliable. I highly recommend them.

Called on R&R to replace one of my AC units that died in mid-July. They were able to come out the next day and installed a new Rheem unit for half the price of a larger HVAC company. Their work was outstanding and they even came out to make a minor adjustment to the unit at no cost or inconvenience to me. I would highly recommend them.

Steve did a great job explaining the scope of the work and defining the recommendation on how to proceed. They did a great job for a good price and I was completely satisfied with their service. Will use them again!

The R&R team was very friendly and professional with addressing our HVAC needs. They were able to schedule an appointment and visit our home right away. Keep up the great work!

After researching for HVAC company, found Steve. He responded immediately to my inquiring and came out to do an estimate within a couple of days. Was very informative and answered all our questions. While we had to wait a couple of months to replace our system, when we contacted Steve he came out immediately and within two days was here with his crew. They did a wonderful job and were great about cleaning up and taking old equipment. Price was very reasonable and all the crew were very knowledgeable and respectful. Can't say enough good things. Steve made this a pleasant and painless process. Thanks R&R Heating!!