Honolulu Appliance Repair Pro

Julian from Honolulu appliance repair cracked the code on my Viking oven. When we purchased our new home the Viking oven was not working and now it is! After Julian did his initial assessment we ordered the parts and in a very short period of time the crew was back to our house to fix the oven. Julian and the crew expertly installed the required equipment and now we are up and running. I initially thought I could watch a YouTube video and do it myself…. No way! These guys are pros and I highly recommend them! Thanks Julian and Honolulu appliance repair!

My technician Jen arrived a little early and I was really happy about that. She quickly assessed the situation of my Sub-Zero refrigerator freezer, she was able to get it to a point where it will last until I can get a new one. She was quite knowledgeable and helped me to understand that the Sub-Zero had lived the life that it was intended too. It was 23 years old! She also gave me five different places I could contact to start researching when I could get a replacement refrigerator freezer. I did call one of them and their technician is coming out to do exact measurements and get me on the list to get a new Sub-Zero as soon as possible. Not easy in this time of jammed up supply chains. So there was no time to waste. I really liked that Jen was completely honest with me. And didn't candy coat the situation. That is priceless in this day and age. I would recommend this company to anyone that has problems with an appliance that they service. I was only calling about my Sub-Zero, but now that I know that they service almost all of the major appliances that I have, they will be my go-to people that I contact for help! Their prices are excellent! Thank you Honolulu appliance repair!

While they were able to come out and diagnose the issue with our Samsung washing machine within 24 hours, their service leaves a lot to be desired.

The staff we spoke to when scheduling the appointment were not friendly. For example, when they called back to give us a window for when the repair tech would arrive I told them I needed to check my work calendar to ensure that time worked for us. In response, I was informed that someone just needed to be at the house to let the tech in. The staff member seemed quite impatient and rude while waiting for me to check my work calendar to confirm the time worked for us.

When the tech arrived, he diagnosed the problem as a fried control board and claimed that "both boards" were bad and even had plastic melting on them. However, he did not show us the control boards. (After he left we took the machine apart and looked at the control boards and did not see melted plastic.) He quoted a ridiculously high price that basically told us we should just buy another washing machine. The work order invoice he left had no details on what the diagnosed issue was or which parts would need to be replaced. It contained only our name and address, brand of washing machine, and a price quote for the repair.

We thought about getting another repair company to come out and diagnose the issue with our washing machine to either confirm Honolulu Appliance Repair Pro's diagnosis or to see if it was possible to be repaired. But given we had already spent $150 for a tech to take 10 minutes to tell us we need to spend $750 on a repair, we figured we would just cut our losses and buy another washer and dryer set. (PSA: Samsung machine reliability is not good; we only had our washing machine for 6 years before it stopped working.)

This experience with Honolulu Appliance Repair Pro left a lot to be desired. We will definitely not be using them if we need appliance repair work in the future and we cannot recommend them due to their lackluster service.