HVAC reviews in Waipahu, Hawaii

ABSOLUTELY AMAZING! HONEST, FAST, EXPERTS - TONY IS TRULY A PROFESSIONAL IN EVERY WAY. VERY KNOWLEDGEABLE, COURTEOUS, AND ALL DONE WITH ALOHA. GREAT COMMUNICATION - SO GRATEFUL FOR TRADEWINDS AND ESPECIALLY TONY FOR THE EXCELLENT WORK!! MAHALO FOR KEEPING US COOL!!!

This business is run and operated by the owners, husband an wife. Very helpful and honest, the prices are also very good. We are repeated customers for all our parts or repairs.
John and Lilian

As a business owner, you cant trust anyone. I used another air condition company when I first opened my business. They tried to screw me over and when I complained they refused to fix the units or do maintenance. By chance I came across Nu Era and since then I am so appreciative of their work. Best quality work, friendly staff, family owned small business. I implore all of Kapolei to give them your business. They are the best! I even saw someone wearing their shirt at the gas station which reminded me I needed something fixed...I told her and the next day she emailed me with an appointment time! Love love love Nu Era and the Batoon Ohana!

Great experience the Fuse Hawaii, had 2 different techs come out, one for cleaning and one for an hvac refill. Reasonably priced for both.

Aloha: FUSE Hawaii serviced and diagnosed two of our split level A/C units today. Roman provided the diagnosis of our problem and Daniel accompanied by Kate provided the maintenance service. All provided exceptional service that was not only thorough, but done with a personal style that was friendly, respectful, and unexpectedly receptive to all my questions, requests, and concerns. I would unquestionably recommend Fuse Hawaii for all your a/c related needs. Jack Randall

One of the few companies that picked up their phone quickly. They had a technician at the condo within the next day and a fair estimate equally as fast. Inessa was very friendly and quick to respond when I had questions. Only ran into 1 hiccup during the repair which delayed completion. Still a great job overall!

We had an excellent working experience with Fuse Hawaii Air Conditioning. The company is very prompt with their service from quoting the job, to scheduling, to completing the job and following up on other details. The people I worked with were very accommodating in all aspect of this project and I felt that they cared about the work they did.

Very good experience with the estimator. He was competent, gentle, and nice. Prompt installation (down payment Fri/Sat, install and pay balance Tuesday). Good workmanship.

Update: We had an anomaly about ten months after installation. Can you believe I called to leave a request for service Sunday early evening, and someone picked up the line and scheduled me for the next morning? It's true. They did. When the technician arrived, his work was efficient and sharp and courteous and it's fixed! It took about ten+ minutes What a thrill to receive that quality of service in this age. We still have nothing but good to say about this company.

The tech was nice, but after he left it started leaking from a different area. I would like to have the new leak fixed

They were very prompt. Thorough and very helpful. Oleg & his coworker was awesome. I appreciate their service.

We highly recommend Fuse to everyone. They have highly qualified specialists who do high-quality work quickly and at reasonable prices.

The exhaust fan in my shop stopped working. They did some magic on the next day without any parts. Highly recommend.

These guys did a fantastic job. I used to use CLK cleaning but they wouldn't call me back after 2 weeks of leaving messages. Fuse Hawaii called me immediately to schedule my a/c cleaning. The serviceman was 30 minutes early, very professional and courteous. Deep cleaned my split unit. Everything took about 90 minutes. These are the pros I'll be calling to clean my a/c units in the future.

Guys were very thorough and did a good job even came back the next day to be sure everything was completed properly.

Timely responses, thorough technicians, quick turn around from requesting service to providing service, and great customer support.

Fuse responded within minutes to texts, their technicians had state of the art diagnostic equipment and knew the system, they had a tech arrive same day as requested, and I was very appreciative of their consideration with payments and discounts.

Great experience had with Fuse. Give ‘em a call!

This was the worst business I have ever had to personally deal with. After initially sending out a tech quickly for diagnostics to figure out what was wrong with my A/C it all went downhill from there. The tech said he couldn’t personally replace the safety switch and they would have to send someone else out. They waited a full week to get an estimate back to me and to schedule another tech to come out which took another 2 weeks. After 3 weeks with no A/C in Hawaii summer while being 9 months pregnant, the tech to fix it finally showed up to just inform me that he wasn’t familiar with my type of A/C unit and didn’t know how to fix it. When I called the office to inform them of this they told me that it was a dispatch issue and they would send the proper tech back next week for repair. When I explained the situation they agreed to send the original tech back to my place at 5pm that day to make the repairs. (The repairs that he allegedly didn’t know how to make 3 weeks prior.) At 4:30 I received a phone call from them saying the tech wasn’t going to be able to make it at 5. After explaining the situation to the office, they called him and now he was going to be able to come. Once he talked to my security desk downstairs to check in upon arrival, he informed his office they wouldn’t let him upstairs so he tried to leave. My security desk was only asking him what unit he wanted to go to. He tried to get out of completing this job for the 4th time. After finally arriving, an hour later the job was “complete”. He didn’t have the one part that needed to be changed out ready, and I highly doubt that he actually conducted a full cleaning of my A/C unit in that amount of time. Please save your money and time and go with literally any other A/C repair company.

Fuse was extremely helpful throughout the project, even as my requirements shifted. Working with Michael was a pleasure as he was always quick to get back to me and answer all of my questions, very responsive!

I called Fuse around 10 in the morning because my split Ac unit stopped cooling. The technician came at 1pm the same day and fix it right away. I was amazed at how responsive, professional, and fast they were. The diagnostic price was also very reasonable. I will use them again in the future!

The Business Owner, Roman, came to my home to provide an estimate for replacing the Carrier Condenser and Air Handler.
The current installation of the Air Handler was poorly done, with insufficient space.

Roman took the time to explain and draw on a piece of paper what my current setup is and how the new installation will be done.
Roman taught me a great deal about my current and future setup.
It was mind-boggling.

Finally, he was also able to answer my questions about the Hawaii Energy Credit, specifically regarding central air conditioner replacement and an Air Conditioner Tune-up.

Disappointed and would not recommend

I hired Fuse Hawai‘i to fix a problem with my new AC unit. They charged me for a maintenance visit, claiming it resolved the issue. Now, just four months later, the same exact problem has returned—and they’re telling me I need maintenance every 3–4 months to prevent this from happening. I’ve owned AC units for years and have never heard of needing service that frequently, especially on a new system. It honestly makes me question whether the original service was done properly at all.

What’s worse, they now want to charge $150 just to diagnose the same issue they supposedly fixed. In my opinion, a reputable company would have offered a courtesy follow-up considering how little time has passed.

Bottom line: I don’t recommend Fuse Hawai‘i. I expected better service and accountability, especially from a company that claims to stand behind their work.

Great experience with Fuse. I had annual maintenance performed on my central AC, as well as repair for a leaking pipe. Yevhen was great!