Home Services reviews across the US

This nursery is so small that the inventory they get goes so fast, it's that or they just don't stock.

I've been coming to this nursery for years because it was right down the street from me so I bought what was offered. I'd occasionally go to the other nurseries and noticed the options were ten times what's offered here.

I came here again hoping they had gotten more plants but I was wrong. Perhaps this was my last trip here. I'll gladly make the longer trip for a better option to choose from at another nursery.

DISHONEST AND RUDE! I bought a few citrus trees and they died. I took them back for a refund and the manager Deanna said they would not refund because the trees had been "planted". I showed her their refund policy displayed by the checkout counter which did not say anything about no refunds if the trees had been "planted". She had been caught lying, so what does she do? She goes to her office, locks her door and does not come out. After wasting some time waiting for her to come out, I just left. Never again!

Lots, lots and did I mention lots of plants and all things plant related. I went looking for some outside stuff, pavers, etc. Good prices.

Great place to buy a Christmas tree. Great choices, friendly people and good prices. A+

There is no way anyone should be going to this nursery. Do not support them.
After hearing and confirming that specific people are being suspended, getting in trouble, etc for even PETTING the cats and feeding them, that’s actual animal abuse. Actively not caring and killing them. Fresh liters and everything.
Everyone is trying to rescue these poor babies. They HAVE a soul. They HAVE feelings. This is no way to treat a living being. This is so disappointing to hear this is happening, heartbreaking even. I won’t ever support these people unless I’m able to take in all these cats and give them the life they deserve. Also, please, no generic message/reply on this that I’ve been seeing. It’s not believable, and many know this. 0 stars if I could.

Everyone was very nice!. Ernesto helped me get the perfect trees and explained to me what I needed to plant them. He went above and beyond to make sure I knew what to do to keep them healthy. Damon delivered the trees to my home and instead of just putting them out front he took each tree to where I wanted it. He is an amazing and kind man! I am a Vegas native and always get planting needs there! I won’t go anywhere else!

Great service and variety. Helpful staff👍

**Subject: Request for Refund of $25 Sand Bag Deposit** Dear Star Nursery, On April 12, 2024, I purchased a yard of limestone sand for underlayment of artificial grass from your store. I was charged a $25 deposit for the bag containing the sand. When I attempted to return the bag in October 2024, I did not have the receipt but provided my credit card statement showing a payment of $50.39, which included the $25 deposit for the bag. The manager at the time was unable to locate the transaction in your system. She made a copy of my paperwork and assured me that the corporate office would handle the refund and contact me the following week. However, I have not received any communication since then,,, sent them at least 3 emails ....terrible customer service ,,,bad NOW ITS DEC 19,,,,,,,,,Finally after months the corporate office was excellent and took care of the problem … 5 stars to the corporate office………

Bought a beautiful nice Christmas tree. Way cheaper then the competition. The staff was friendly and even loaded it to the front tied to the car and everything.

Everything i needed and great price. MT plants are healthy and thriving.

I would give 5 stars to all Star Nurseries if I could, but one nursery is lucky to get even 3. Why? Because they have the worst parking lot of all Star Nurseries. That would be the little one on Boulder Hwy. It may be closest for me, but I don't go there at all anymore. During their busiest times (mainly early spring to early summer) all the long flower hauling trucks pull in to drop off their plants. They have NO separate area for parking, so they either have to pull in behind customer vehicles, or they are there taking up the tiny parking lot spaces so there is no where to park while they are there. I HATE that. It has happened enough times now that I now refuse to go to that one Star Nursery.
As long as you go during other times of the year you are probably safe, but not during spring time. Good luck. I've received the "stink eye" from one too many truckers who had to back up or pull forward to let my car out so I could get out with my plants from their miserably small parking area.

I'm a person that doesn't need much help but they are very helpful when asked.

Amazing staff at the Boulder location. Very clean and well kept. Thanks to Jessica Vargas who helped me with my company project to purchase plants for an event. Very knowledgeable, friendly and courteous. Answered all my questions and sealed the deal! Will recommend to family, friends and colleagues.

All your employees are very rude, they don't like customers asking questions let alone answering simple things like how much something is worth. You guys need to tell your employees to start acting right or their behavior is going to affect people wanting to come shop at your store.

This rudeness has happened two times already from your cashiers, once it was some white girl who didn't even want to give us bags and the second was some other kid who didn't want to tell us the price of something we were buying. Either teach them the basics of customer service or hire better candidates for future positions.

I dont know who's Night Management! But she needa to be fired....I've been coming here for 8 Yrs to get our tree. VERY POOR CUSTOMER SERVICE!! Caucasian Ladie....Asked for assistance and couldn't even give me 1 Min of her time to answer my questions. Got 1 question in and she walked away. Coming back here again jist gonna do wat I do always. Tree trimmer had great customer service as always!!

Stopped by Star to gather some fall and winter flowers and potting soil on a Sunday morning. First selection of options was very broad with a nice mix of colors and sizes. Picked up two Marigold containers which will be used near my pool. Though the price point was a bit high at $20 per container. Had an earlier visit where I received mainly mums. Two to three weeks later about 75 percent are still looking good and monitoring the others. On a closing note sadly a comment on the staff. First, was looking around for at least 25 minutes and not once did anyone stop by to welcome me or ask if I needed assistance. There were at least 2-3 associates out in the greenhouse area that saw me. And, none of the additional staff are welcoming either from checkout to laborers. No one smiles or looks at you directly. Not a good vibe and this lack of customer service should be made into a higher priority for Star's management if it wants to retain its customers. On an earlier trip there when asking for assistance to provide plant options for my pool the gentleman rep said " When you come back the next time I'll give you some ideas." No, how about now?? Basically was saying he was too busy to take ten minutes of his valuable time to help. What happens if I don't come back? Food for thought Star Nursery..

I’m not shopping there anymore, with the anti cat stuff going on, not cool. They used to be cat friendly and I enjoyed seeing the cats, while shopping. Now it’s very hush hush. Food is being removed from property, there is community cat laws that protect the cats. And also they already go through hell living outside and having no homes. It’s in humane and cruel what you guys are doing. All I have to say management you’re in the wrong for this one. I won’t shop at this location anymore 👎🏻👎🏻👎🏻

Amazing store.
Great plants, really healthy and grown.
Love it.

This is a sweet Star Nursery. The cat they have here is very cuddly and is a very good boy. They also have some nice succulents

I have been to several different star nursery locations in town and overall it just has poor management and customer service.

As I was checking out in line, mind you I was the only one in line at the time, I spotted a female manager at the time and had asked which area to check out at as there are stations to check out to the left and to the right of the entrance. She just grunted “he can help you” on the right hand side. So I went over to the right side and the checkout attendant didn’t even acknowledge or even bother to say hello or something to indicate when to start the transaction. So then another attendant came over since he clearly wasn’t eager to start the checkout process . So I was like several red flags here but..ok fine.

I was trying to purchase a tree and opted in to set up delivery for it. I asked them how delivery usually works and they offered that it potentially be delivered same day or “whoever is available whenever they can do it.” I ultimately chose to have it delivered next day. (It didn’t arrive same day by the way)

Fast forward to next day the tree didn’t arrive nor did I get a confirmation call. So I called the location which also was a headache to call. I called the place 3 times to actually have someone answer as they set up all these automated responses that ultimately end the call because they aren’t set up properly so I had to keep calling until I selected an option that was fictional. The person who answered was the same person who checked me out the day prior but they didn’t answer with any kind of formal greeting so I was confused that I even called the right place. I asked to get an estimate on when the tree could be delivered just so I can prepare accordingly instead of having a tree and plants left in the middle of the street. I was placed on hold only to be ultimately told the same response that it’s basically whenever they have someone and just hangs up.

Way to treat a customer who literally threw down a decent amount of cash on trees, plants and soil. You think you would handle someone better who drops that amount of cash at checkout in this economy.

Overall I don’t think I would recommend this location due to the way it’s managed.

Moved to the area a few years back and I always buy a Christmas tree here each year. The service is always great.