Murf's Appliance Repair

Murf was great. Refrigerator was on the fritz and Murf was able to come same day and had it fixed by the next day. Honest, available, and affordable the perfect combo for a local appliance repair.

Murf is awful. He showed up left my freezer in pieces and told me it was garbage and not fixable. I called another company who showed up, repaired it, and put back together the parts that Murf took apart! He promised me a refund and almost three months later he still has not refunded my money and avoids my phone calls.

Let me tell you about my great experience with Murph's Appliance Repair...

After being overcharged and not getting the level of customer service I expected when getting my dryer fixed several months back, I was extremely hesitant to go through the whole ordeal of finding another appliance repair company when my washer broke down recently. I looked up several different places online, but vowed I would NOT repeat mistakes of the past. I knew my luck had changed the minute I called Murf's Appliance Repair.

I did have to leave a voice mail with my initial call to them, but got a phone call back within a very short time (probably less then 15 minutes). An extremely lovely woman named "Kim" called to find out more about the problems I was having with my washer. This phone call, which should have lasted just a few minutes turned into the beginning of a 'healing' process for me as Kim patiently listened to my complaints of my last ordeal with a competitor of theirs. I told her how we were severely overcharged by this competitor and that the competitor's technician didn't even bother to wipe down my dryer while he worked on it--a basic service I would expect any technician to do. I explained I did NOT want to go through this again. Kim told me she couldn't speak to what happened with the competitor, but assured me this would NOT happen with Murf's Appliance Repair.

As we spoke, Kim patiently went through ALL of what I should expect. In fact, she said, she would have Murf himself come over to meet with me to introduce me to their business and the level of service I should expect from any appliance repair company. And, while talking on the phone with Kim, my other line was ringing through. Guess who was on the other line? It was Murf himself also returning my call, but Kim already had me taken care of. Talk about superior and caring service--and I was just a prospective customer at that moment.

The next day (today) Murf called to let me know he was up the street (at the time Kim promised he would) and asked if it was okay to come over. From the moment he walked in my home, I was impressed. His warm handshake and mannerisms made me very comfortable. As he worked on my washing machine, he pointed out the different parts to me explaining what they did and as he ran his diagnostics, he explained what he was doing and what the problem was--bad lid switch (it turned out to be). And, while doing this, he sprayed and wiped off all the years of dirt that built up inside the machine. He informed me of the cost up front and I was pleasantly surprised. For all the work he did--labor and parts--came to under $125 for everything. On top of this, while we were talking, I mentioned we were retired military and he thanked me for mentioning this and gave a military discount on top of it.

All I can say is this--from my phone call with Kim to the final washing machine repair tie up with Murf--the entire experience, level of professionalism, attention to detail, honesty in pricing and caring customer service was A+++. I will definitely be using Murf's Appliance Repair again for all my appliance needs. With affordable pricing, no hidden costs, and no sacrificing service or customer care, I highly recommend Murf's Appliance Repair to any one who needs this type of service! You won't regret it, I promise!