A1 Handyman

Jeff and Dino came to my home and installed a dresser for my daughter. They arrived on time, very professional and did a fantastic job. They even took the dresser box, trash with them. I would recommend these friendly guys any day of the week. Jeff and dino, keep up the good work.

Where do I begin? I contacted them to replace a tile backsplash in our kitchen and 2 bathrooms. We just bought our first home and this was our first time in hiring someone to do work on our house. I met with Sean at our home April 12th. He looked everything over, took his measurements and gave me the quote for the work. I said sounds good, he wrote out what supplies we needed to purchase and the amount of tile and we would see him to start work the following Monday, April 15th. He did demo day 1 and had to replace all the Sheetrock in the kitchen and bathrooms. So far so good, good communication from Sean. This all changed once the tile was getting done in the kitchen. We noticed crooked tile, sloppy lines, the trim wasn’t looking nice, damage to the walls and just messes everywhere. We contacted James the owner, sent pictures, and were met with a very defensive tone and told us “it’s a process.” Sorry but crooked tile and broken pieces is not a process. Day 3, Sean never shows up. It wasn’t until after 3 that we heard back from Sean, only because my husband called Sean and James to find out why he didn’t show up. Apparently he was sick, didn’t call or text to let us know. Sean shows up day 4, claims to be fixing the issues we pointed out. Only to arrive home to find more and more issues. It was only getting worse. Called and sent James more pictures. His response “well I didn’t know we were doing 2 bathrooms. You guys are getting a great price for this job”. First of all we weren’t looking for the “best price”. We never tried to negotiate with them, they quoted us, so why he even felt the need to say that is beyond me. We finally said enough, we did not trust them to come back and complete the job to the degree it should be done. We are now having to start all over again. Demo all the tile Sean had done, redo the Sheetrock, and re tile. After several new contractors came thru I am confident that our expectations were not unrealistic. That his messy and unprofessional work areas is not the industry standard, and his tile work was atrocious. Sean claims he didn’t feel good which is why his work was not 100% and that we pressured him in getting it done quickly. This is not the case at all. He gave us his timeline, I have the text messages where he tells me when he would be done with the work. Not one message is from me telling him to hurry up. It was excuse after excuse. Sean laughed when I told him that this was so hurtful that he took such little care and pride in our home and his work. He told me, “we’re going to go ahead and walk away from his job and i won’t charge you for the labor.” What a joke of course you’re not and I asked him if he would have done this same kind of terrible work in his own home. I told him I expect to be reimbursed for all the material and now for the demo that needs to take place to fix all his terrible work. He said, my boss isn’t going to give you any money. I am appalled by the unprofessionalism we received from Sean and even worse from the owner James. Not once did James offer to come and see Sean’s work in person. I have posted many pictures, be the judge yourself. None of these backsplashes had been grouted. Biggest disappointment I have ever experienced.

Worst experience ever! Do not hire him for any plumbing work. I needed a leak in the wall behind my hot water tank fixed and a water softener installed (all plumbing for softener was done, just needed it installed). He fixed the leak in the wall with galvanized pipe...who uses galvanized pipe in the walls any more? And he dented the hot water tank when moving it...so I had to get a new tank...all at my own expense! He didn't offer to pay for any of it! And my water softener was leaking when he left...said he would be back to fix it. It has been 3 weeks and he hasn't returned. Also, I asked for an itemized statement (since his selling point is...I don't mark up any products) and all I received was a receipt with one line item that stated "Handyman labor" and the total cost of what I paid him. And the final straw was the young "kid" he had working with him....spent the entire time smoking cigarettes in my driveway and left his cigarette butts all over. I'm not happy with my experience and would never use him again and will be letting everyone I know not to call him.