Oh So Clean Company

A terrible experience overall.

Owner takes zero accountability for any problems brought to her attention. She could barely be bothered to answer the phone. Even when cleaners failed to arrive at sometimes both the properties we had serviced.

Communication was almost non existent. 4 of the 5 times we had them clean the cleaner showed up 1-3 hours late.

Simple, timely communication could have helped massively but it was never provided.

When we did get communication…what we finally got after hours of no reply was “excuses” and “explanations”that only aim to dismiss the situation. It was very unprofessional. It felt like arguing with a narcissistic high schooler unable to see their role in anything.

Scheduling issues were not isolated events and occurred 4 of the 5 times we had them clean. We were told we’d have one cleaner, however hands changed frequently and we rarely saw the same cleaner which was not part of our original agreement.

Due to changing hands with multiple cleaners the cleans were inconsistent. Often times missing basic things like making beds, cleaning windows or leaving oily streaks on surfaces.

Simple cleaning mistakes happen, Understanding schedule conflicts that might arise is doable and easy to work around…with COMMUNICATION. This is impossible when your ghosted.

When we finally did cancel services the owner demanded to hear it from my wife? As if my canceling wasn’t enough.

My wife then got a rant via text message. It was paragraph upon paragraph attempting to turn it around on us the client as the problem.

I’ve never been more dissatisfied with a cleaning service provider.

Steer clear of this one.

Hailey is a great help!

Hire them. Reece and the team crushed it.