All reviews for Wickstrom Plumbing Heating & Cooling

I had Todd come over to perform a normal checkup and flush of my waterheater. Not only was he respectful and timely, he was the most friendly, welcoming and helpful person from tips on how to maintain the health and longevity of the waterpipes and heater for my house all the way to helping fix miscellaneous switches that didnt even have to do with any plumbing. I could not recommend and thank Todd McAdoo enough for all the help and conversation.

Todd is such a professional in taking care of the plumbing needs. He walked me through every step that is going to be performed. Carter is the HVAC guy and he is extremely knowledgeable and explained everything that he was doing and helpfull with preventative maintenance. All in all from the people on the phone to the guys that came over are top notch... Keep up the good work!

We recently had our original shower—over 25 years old—completely replaced, and the experience was excellent from start to finish. Todd was the plumber who handled the install, and he was outstanding.

He arrived right on time and sent a text ahead of his arrival, which was greatly appreciated. Todd was professional, courteous, and clearly very knowledgeable. He took the time to explain the work, answered questions clearly, and completed the installation with great attention to detail.

The finished shower looks fantastic, and everything was done cleanly and efficiently. It’s reassuring to work with a company that values communication, punctuality, and quality craftsmanship. I would absolutely recommend this plumbing company—and especially Todd—for any plumbing work.

Wickstrom Plumbing Heating and Cooling is the only company I’ll use. They have excellent customer service and ethical treatment of their customers starting at the top. I’m absolutely relieved that I found them. I’m a single woman with very little technical or technological know-how. They’ve done an excellent job only charging me what is needed at a fair price. They haven’t oversold me on unnecessary products. They are efficient in their work and know their stuff. Every tech has been kind and helpful going above and beyond. I especially want to praise Jaime Suarez. He’s a young guy but very meticulous in his work. He’s a hard worker and built trust by helping me understand, in layman’s terms, what he was doing and what was wrong. As a mom I’m super proud of him. He’s building an excellent career made up of hard work, dedication and care for his fellow human. Wickstrom is lucky to have him.

I don’t think most people look back fondly on the day a water pipe explodes in their crawl space…but we actually do. A couple of years ago, that’s exactly what happened to us. We were lucky enough to call Wickstrom first. They came out quickly, fixed the immediate problem along with a few others we didn’t even realize existed, and left us feeling much better about our home. Since then, Wickstrom has been our first call whenever we’ve needed help. We’ve never had a bad experience, everyone we’ve worked with has been helpful, professional, and respectful. That said, our latest visit really stood out.

Ryan Urch was friendly, hardworking, and knowledgeable (what more can you ask for!?). This visit was for our HVAC system, which we had basically ignored since buying our home. By the time Ryan finished, we understood what was working, what wasn’t, and what our options were going forward. In about an hour, he helped us go from knowing almost nothing to feeling confident and informed.

Wickstrom will always be our go-to for anything around the house. We’ve had so many great experiences with their team, and our visit with Ryan is one we’ll genuinely remember.

I manage several Boise properties and have used Wickstrom for years. Traditionally, I could rely on them to do great work at a reasonable price.
However, more recently, they are acting similar to the private equity owned, home services companies in Boise. I call Wickstrom for a relatively simple fix and instead of just taking care of it they recommend a highly expensive new system for the property.
They are also referencing nebulous safety concerns as part of their sales pressure.
I brought this to their attention in a feedback call and Wickstrom did the same thing again the same week.
They also keep pushing annual maintenance subscriptions even after you decline.
I stopped using other Boise companies for this same type of conduct. I would be more cautious calling Wickstrom now and would recommend getting a second opinion for any major work they recommend. Sorry to see their company go down this path and hurt their reputation. They used to be a five star company.

I’m removing all my previous reviews for Harley and Levi. These guys were doing a routine inspection ( a service we pay for) and discovered some unsafe issues with our furnace. They were acting nice and everything until I found out they were charging us double what we should be getting charged to replace our furnace and ac. We let them know we were getting a second option. We had no heat in our house and two young sick kids home all week. They immediately came and got their space heaters-leaving my window and door open for long periods of time in the middle of cold January. Very unimpressed with this petty act. Especially bc we pay for an annual service so that doesn’t even make sense. Ended up going with their competitors right now heating and air because it saved us $10,000.

I rarely leave reviews, but after spending $23,000 with Wickstrom Plumbing for a pipe replacement project, I feel compelled to share my experience so others can make an informed decision.

Although the project began positively, it unfortunately did not end that way. The original timeline was projected at two weeks, but the work ultimately stretched to nine weeks, with very limited communication from the company throughout the delays. I consistently had to follow up for updates, and calls often went unanswered. Eventually, I was only able to reach the company through text messages, and even those responses were sporadic.

Despite having a written contract, when I asked for items listed in that agreement to be completed, communication effectively stopped. I requested to speak with management multiple times and was unable to get past the front desk.

To be fair, there were a few employees who were wonderful to work with. Jake, who completed the bid, was extremely helpful, responsive, and professional. Jessica and Rochelle were also kind and supportive when I reached them. Unfortunately, the communication changed dramatically after that point. Once I was routed to a different representative, Helen, I felt dismissed, rushed, and blocked from accessing anyone who could help resolve concerns.

I also paid approximately $350 for an additional plan that included a substantial project discount and one-year system inspections (HVAC, water heater, etc.). Two inspections were scheduled—requiring me to take time off work—and both were canceled the same day without meaningful follow-up. When I communicated my frustration, I received no response.

I understand that delays and complications can happen, but respectful communication and honoring a contract are the minimum I expect, especially after such a significant investment. Based on my experience, I am deeply disappointed and would encourage others to consider this perspective alongside the many positive reviews.