All reviews for General Parts Group

General Parts always does an amazing job! All of their techs are always knowledgeable, helpful, and kind. Thank you General Parts! A special call out to Steve who is usually our tech. He has taken great care of us.

Excellent service and customer service. They go above and beyond what’s expected. Thank you!

Fast friendly service. We will use them in the future for any repairs we need on our fryer.

Always friendly, always on time and everyone who works there is very professional! We use them for all our repairs.

Had the right part so my business could keep making reliable ice production. Would recommend. Will use again in the future.

Certified for commercial and did a great job for us. Their Labor rate was much better then most we have used.

The general parts team in meridian Idaho are phenomenal. They always go above and beyond to keep our business running smoothly. Thank you so much.

Always a breeze to work with guys.

Good and prompt service. Will use them again for remote services in the region.

Repeatedly unimpressed. Comminucation is poor. Service is poor. Excuses are plenty.

Had some initial communication problems but General Parts management stepped in and rectified. Signs of a company with a good foundation, we'll use them again.

Just don't use them at all. Completely rude and their pricing will rip your head off so to speak. Stay away!

We had a service repair man come out and look at my pizza oven after he diagnosed the issues he gave me quote of $300.00 I told him that to go ahead with the repair. Once the repair was complete he gave me an invoice for over $700.00 .... his explanation was that labor wasn't included in the quote! I will never use them again. When people ask how much it will cost you would think they would give you a complete total not just part of it! Had he gave me the $300 + labor for the quote we would not of been so upset. He just said it would be about $300 when I asked him how much it would be. We are not thrilled with this company and will not use them again.

i was quoted 400 dollars for a part then charge over 550 dollars never returned phone call after questioning it and also charged two travel fees because they did not have the parts

WARNING STAY AWAY

To all my restaurant owners this company is at best incompetent and at worst thieves.

I asked them to come replace a belt in my bizerba slicer. 3 weeks later the belt arrived and the tech was on site 7 hours. After he replaced the belt he turned the slicer on and the motherboard blew out.

They would not accept any responsibility. They charged my credit card for over $3k ( a new slicer is $3k). I did not authorize the charge.

They are dishonest and incompetent

Do Not Use Them!! They came out to check on issue, had me leave a $200 deposit, then charged me just under $1000 for a repair that "rebuilt the compressor" for a very small deli line cooler. WAY over charged and nickel and dime with fees like : Freight, Service call, Labor, Zone Travel $170 (we are in Meridian as they are too). The line is only worth $2000, they did not provide services or goods that equalled the fees I was charged and looked to charge me as much as possible. I would not advise anyone use a company that operates like this. I was looking for a good company that believes in partnership and could service my commercial kitchen equipment in the future, it will absolutely not be them. C'mon guys, everyone is struggling right now, don't take advantage of small businesses like this!