All reviews for One Hour Heating & Air Conditioning

One Hour Heating & Air did our annual furnace maintenance and have always been amazing to work with. They show up on time, are super helpful, and made everything really easy. I’ll definitely use them again and refer them to anyone I know.

Daniel found out what made my 10 year old furnace quit working...in December! Thank goodness I wasn't needing a new furnace. It was a fairly simple fix. He explained everything and was very polite! All in all, I was so pleased and this company was very, very reasonable in pricing! I would highly recommend them!

Overall happy, Daniel came out and looked at our system for a second opinion after another contractor told us we needed to do a full replacement of the system. He spent a fair amount of time checking the crawl and looking at the wiring and determined our system was working fine (albeit old and using R-22 so eventually due) he did change out the capacitor on the AC unit since it was running low.

I took off a star because their pricing was quite a bit higher then average for replacing a capacitor + diagnosis but for peace of mind, especially after the other guys tried to strong-arm me into throwing 15k at a new system, I was fine with paying more this time. Daniel was very nice and answered a lot of questions.

Eric the Technician was very knowledgeable about heating and air conditioning and informed me on the solution required. He also check the freon levels to really narrow down the cause. Looking forward to having the system repaired ASAP it's hot !

Daniel arrived on time and took his time to do a thorough job on our seasonal A/C tune-up. I really appreciated that he switched out our air filter for us! The reason for the docked star is that I noticed he removed all the other HVAC and air duct cleaning company stickers that were on our furnace when he left a One Hour sticker on it. I don’t mind a company leaving their information but to remove anything from my home without asking is akin to theft. I needed the names and numbers of who had done previous work for me — for example, who do I call to replace the warrantied UV bulbs in the new UV cleaner I overpaid for from the air duct cleaning company? Not One Hour! Assuming I have this information written down or stored in my phone is folly. I would ask any HVAC service provider to consider not covering or removing other companies’ stickers without asking. You don’t know the whole story of why your “competitor” was at the property and people may need to easily access phone numbers for warranty claims, replacement parts covered by previous service plans they paid for, etc.

Adjusted review because they did what they could and set us up with a loaner portable AC. They didn't dodge the mistake or make excuses which is very admirable.

They scheduled an appointment to fix our AC after learning our AC wouldn't turn on during our property management's scheduled annual service in April. They thought they diagnosed the issue during the service and scheduled the repair and made several mistaken appointments before figuring out when they could fit us in. The day of the appointment they call 5min before the time window to reschedule because they forgot to order a part. Two weeks later they come out and attempt the repair and turns out it's a bigger problem and the furnace has to be replaced.

This was a service call for air conditioner not working. The house is empty and listed for sale. Apparently there was a problem with the electrical so the repair person could not do anything. The problem and reason for two stars is that they never contacted me to explain what was or wasn’t done and why. After sending me several requests for review I called to see just what was done, which was nothing. The responsiveness and scheduling up front was fine and tech appeared as scheduled but without communication afterwards I can not leave a good review.

Avoid this company if at all possible.

I reached out to them because they were the only ones available to look at my AC unit after hours. I paid $165 for the visit, but it quickly became clear that I was the one leading the diagnostic process. Before I stepped in to assist the technician, we were on the path toward a full system replacement—either sourcing a new condenser (if they could even find one) or replacing the entire HVAC system, including the evaporator coil in the attic connected to the furnace.

With the technician’s help, we eventually determined the actual issue: a failed capacitor—a $20 part. The company then tried to charge me nearly $500 for the replacement, which I declined. I ended up purchasing the part myself and completing the repair on my own.

To be clear, this review is not a reflection on the technician, who was friendly, courteous, and easy to work with. My frustration is with the company’s pricing practices and what appears to be a clear effort to upsell or pressure customers—especially those without a background in HVAC or basic electronics—into unnecessary and extremely costly repairs.

In my opinion, their approach is predatory and takes advantage of people who are in urgent situations and may not know any better. I strongly recommend looking elsewhere.