Polar Heating & Air Conditioning, Inc

My furnace went out and my Home Warranty company sent me to this company It was 27 degrees outside and I had no heat. When Polar called me the lady was so happy to let me know they’re had a cancellation and they could get me in November 30th. I explained stinger that I had no heat and it was freezing outside and I could not wait 18 days for service. She didn’t seem to care at all. She told me to call the home warranty company back and tell them it was an emergency but she would not try to get me in any sooner and to me to have a nice day and hung up. Very unprofessional!!

The office personal was kind and helpful. Even the service man was kind. On a rental property in Boise my a.c. stopped working. Polar came on time and was kind to my tenant. When he left he took a part with him so the unit could not run anymore during the heat of mid July. The warranty company approved a new condenser but with the new condenser it needed an updated coil inside which the warranty company would not replace because the current one worked still. I am an HVAC contractor out of town and the price they quoted $1800 is more than the cost of a new furnace and coil installed. I think that Polar takes advantage of the situation because of the relationship they have with the warranty company. They took advantage of the renter by takit the part and making sure it could not be turned on then wanted to price gouge me because I had to use them with my warranty. This is a dishonest business practice and from the reviews it looks like I am not the first they have done this to.

Dan helped allot my insurance company was dragging there feet get new AC unit Dan called multiple time put the heat on them. Thanks Dan. Install guys were great. New AC works great even in 100+ temperatures last few days. Highly recommend these guys.