All reviews for Pacific Backflow LLC

Go with someone else. Had my system replaced last year. They dropped the ball on blowing out my system last fall (for the second year in a row). And now my brand new system failed and needs replaced. Again.

We had always had quality customer service from Pacific Backflow… until now. We called to ask if they did work on irrigation spigots. Instead of answering the question they scheduled a service tech to come to our home (a service call we did not request). When he showed up unexpectedly, he did answer our question, spent a minute on our property and then we were charged a “trip charge” for “not canceling prior to arrival”. I guess if we knew it was scheduled we could have canceled it.

Since then, all calls to Pacific Backflow have gone unanswered and no voicemails have been returned. Emails to Pacific Backflow have not been returned, either. We may pay the $20 just to close the issue, but it will be the last $ they ever see from us. Pretty frustrating as a customer who has worked with this company for at least five years.

Well, we scheduled in Feb to get ahead of things, they came out in April, we paid them the next day. They NEVER REPORTED TO THE CITY. We started getting shut off notices & started calling Pacific. No one to talk to and left several voice messages. No return calls. A month later we are scheduled for water shut off. Had to pay someone else to do it again! Not acceptable!!