Bill's Heating & A/C

Excellent, friendly, communication from start to finish! Rafael arrived on time, explained everything, diagnosed the issue and fixed the furnace so it was up running again quickly. He was both personal and professional. Quoted other repairs that could be done but was not pushy about it. From a cost perspective, it was very affordable and lower than the quotes that I was getting from other companies to come look and diagnose the issue. I'll definitely reach out to Bill's Heating and A/C for future furnace and AC needs.

This past week I hired Bills to come out for a furnace tune up since ours did some short cycling over the tail end of winter. During a tune up, their website states that they do a detailed inspection, clean the furnace, and replace the filter, etc.

They came out, ran some tests, and told me my blower motor was dirty and that it was likely the cause of the short cycling. They said I needed an entirely new system.

When I asked about replacing the blower motor, they then told me they couldn’t find any blower motors for my unit which is a blatant lie. It’s a simple PSC motor and even I was able to find replacements. They reaffirmed that it was too “gunked up” and that I needed a new system.

They didn’t even clean any part of the system outside of the flame sensor. They left built up dust, debris, etc. all over the burner compartment and didn’t even suggest cleaning the blower motor as an option. They just took pictures of it. They didn’t even change the filter. The “technician” also went on and on about how our heat exchanger could be cracked and potentially leaking CO into the home. It cost me $130 for them to do essentially nothing but try to scare me into buying a new furnace from them.

After calling them back, they gave me a quote to clean the blower motor for $1740 or replace it for $2600. Absolutely ridiculous pricing. Just absurd.

I had Sturm come out to give me a second opinion. The person I spoke with on the phone at Sturm was very knowledgeable. They scheduled a tech to come out next day. They said our system was in excellent shape for its age and that there were no cracks in the heat exchanger. They inspected the rest of the system, tuned it up, AND cleaned the blower motor & other parts of the system(including the dust and debris in the burner compartment that bills didn’t bother to clean) for $400. Less than a 1/4th of the price that Bill’s quoted me. They said the motor was indeed dirty, but it looked much worse on the outside compared to the inside. They said we should have no problems with our furnace.

I’m not sure what’s happened to Bills. I used them in the past to install an AC and was happy with their service and price point, but I can’t recommend them anymore. Go with Sturm or anybody else. Don’t waste your money calling Bills unless you want to pay to get ripped off.

Pictures attached are of the quotes and the condition they left my burner compartment in after a “cleaning”

Very personable young man, put booties on to keep our rugs clean. He looked over the boiler, explained what he was doing. Did an extra nice job of checking things out it seems it was probably my air on the boiler. After I called, I found a thermostat that was not operating properly he did some troubleshooting on that and then called his boss about replacing the thermostat and we got it scheduled to replace so I thought the gentleman was very thorough and did a very good job. Thank you.