All reviews for Service Experts West Chicago

We had Miguel H today. He was great. To help us out, He went and got a needed part so as not to have to reschedule. He checked out the furnace and has it running great. THANK YOU!!

Quick service to replace a failing and out of date and dangerously sparking 22 year old air conditioner during a chicago area heat wave! Really expedited service and were professional and efficient! They helped a senior with medical issues remain cool and comfortable- thank you!

Routine maintenance subscription pointed out it was time to consider a new AC unit due to coil freezing and low coolant. Seth did not pressure me into moving forward with the Sales process but did help set it up after we made the decision to get a quote. The next day, Bruce in Sales spent a couple hours (after a long hot day) with us going over the best options. 23 hours later, a new furnace and AC system were installed and operational. Mark and Dan were awesome to work with during the install. They problem solved an AC mounting issues that saved me from a yard re-grade and pad pour. They did a great job with explaining both systems. Nice work guys. I highly recommend Golden Seal / Comfort Masters. I’ve been with them through 2 systems and 20+ years.

UPDATE (Mar 2, 2026): Once again we received 5-star service from Comfort Masters. When we woke up Saturday morning
(Feb 28) to a cold house, our new furnace not running, and a black screen on our new Smart Sensor, we called Comfort Masters (6:30 am) to schedule an appointment for as soon as possible. The Customer Support rep escalated our issue and at 8:00 am, we received a call from Miguel Herrera. When troubleshooting over the phone did not resolve our problem, Miguel headed our way. While Miguel was en route, we discovered that the circuit breaker for the furnace had tripped, but resetting that breaker and flipping the power switch on the furnace still did not resolve the problem. Within minutes of arriving, Miguel showed us another component on the furnace exterior that had to be reset, monitored the furnace restart progress, and verified that the Smart Sensor was back online. Miguel was competent, personable, and happy to answer our questions. Thank you, Miguel!
On Saturday, with temperatures in the 90s and dew points in the 70s, our air conditioner stopped working. Bad enough for my husband and I, but dangerous for Lala (7-year old dog). We made an appointment with our long-time HVAC company, Golden Seal, now Comfort Masters, and within a couple of hours , Cole Baker (technician) and Nigel Odum (project manager) arrived. Cole worked until after 10PM to repair damage done to wiring by mice, and Nigel and I discussed several options in the event that repairing our aging air conditioner would not be advisable, which is what happened. Sunday morning, after reviewing 5 estimates that Nigel had sent me Saturday night for good, better, best air conditioner replacements as well as an estimate for an all-new heat-pump based system, I called Nigel, anxious to get cooling again as soon as possible. Getting the new air conditioner that we initially selected installed Sunday wasn't possible, but Nigel scheduled us for installation Tuesday morning and offered to bring us a portable AC unit Monday morning, a life saver for us and Lala. Before Nigel arrived Monday, we reviewed the options again. Knowing that our furnace was also approaching end of life, we opted in the end for an all-new system (heat pump plus furnace). Nigel's knowledge and patience in explaining this new technology, as well as the incentives (tax credits, rebates) and financing option available were outstanding, matched only by the knowledge, skill, and hard work of Mark Allison and Larry Molyett, the installers who spent all day Monday replacing our furnace and air conditioner with the new heat pump and furnace,
walking us through and answering all of our questions about the new system, including the Lennox S40 Smart Thermostat. We are cool again, loving the quiet, efficient operation of our new system and cannot say enough about the professionalism and customer service provided by the entire Comfort Masters team. Thank you Nigel, Cole, Mark and Larry!

The process to get a new heater was very easy from our service visit to the actual installation. Josh, Nigel, and both Johns we're friendly, knowledgeable, and efficient.

My technician was Roy - did a thorough check up and cleaning. Was timely and friendly. Resolved minor issues to ensure my system working correctly.

Hubert called and advised he was 10 minutes away. He answered some questions I had and proceeded to check the furnace upon his arrival. He replaced the filters and checked the humidifier since I sensed it was not working. He setup it up in the thermostat and tested it for operation. Hubert is fantastic,

I had a small plumbing job that needed to be done. Ron arrived promptly took care of my issue and went on his way without leaving any mess. He was friendly and courteous.

I am on their monthly plan. They are always efficient and up front. This winter, furnace kept shutting off. They arrived same day luckily to replace a part which fixed the problem. Thanks

Bruce and Roy are top notch! Very knowledgeable and helpful. They take time to explain what's going on. They were very quick and efficient today! Thank you guys! Great job!

Hubert was most polite and informative today on our yearly furnace maintenance. We have been with Golden Seal/Service Experts for over 20 years and have always been pleased with their services. He found some problems today and I trust in their advice.

Response for service was earlier than expected by appointment. Really appreciated as Furnace failed last night. Temperature down to 50s. Worked with them at last home. Excellent experience as before. I expected I needed a new system...20 years old. They are installing new hvac tomorrow.

Good experience on our new furnace and heat pump from purchase to install. Started with Andrew, who was great to work with. Dan and John did a nice job on the install. Recommended.

12/2. Had new water heater installed. Quick and well done installation. Thanks

11/23. Continuation of service... still very trustworthy, on time and honest.

First experience with Comfort Masters. I just needed a check up of A/C as it had been a while. Very courteous staff and professional. Recommended.

John and Gerardo did a fantastic job installing our hot water heater. They took their time to ensure my questions were answered and the job was done right. Highly recommend!

Harris is outstanding and I always ask for him. He services 2 of my furnaces and another furnace for the condominium association. He is detailed and very efficient. He gives me tips on how to maintain the units. He is very respectful and loves my dog.

Another very nice appointment with Miguel Herrera, and Ryan. On time, efficient, friendly. Services to consider for UV lights and water heater flush were discussed without hard sell. This was a winter heating check. Renewed my annual service contract, $240, so no additional needs at this appointment. All neat and clean when they left, about 45 mins total. Ask for Miguel!

Dan Gerardo and Johnny did a great job installing new system. Tough install in attic and they did great. Cleaned up well after also. Worked late to get it done.

Today Ron Bebee came to service our water heater. Ron was very professional and extremely efficient with his work! Our water heater is in a crawl space and did an excellent job with this situation! I would highly recommend Ron and Comfort Master Service Experts!

Always great service from Comfort Masters and especially Spencer! He solved our problem promptly…explained everything thoroughly…and kept us well informed throughout the repair process. Very professional and highly recommended!

Excellent Diagnostic Service 99.00. Very reasonable. Roy came out on Sunday morning. My disable brother’s Furance was acting up and a repair was needed. I await a call on Monday Dec1,2025. To see if I can afforded the repair. Thank you Golden Seals.