Appliance Repair reviews in Alton, Illinois

Excellent e uhh

These people are rude.

Waiting on my part

It is a fake place not a store in town

The place doesn't exist. It was a bar at that location

They were there on time .very helpful.

Were told by customer service they no longer service Wood River (10 miles away).

Loved it , the repair man was kind and neat and fair . the price was reasonable ☺

horrible service , called to make an appt for washing machine repair said will be there between 4-8 did not show up till 7 30 pm so i called and they said can't make it because of the weather .

This business is NOT based in Alton..The call center is based overseas and they dispatch independent contractors. Very poor customer service.

They are so unprofessional..kept me waiting for over a hr. After the 3 hrs . The guy called and said he would be there....but didn't tell me he was comming from chesterfield

As many have said. This is NOT a local company. These "technicians" are NOT technicians. They are not licensed and insured, so if they break it, you still bought it.

Very good, prompt & knowledgeable. Very few work on Samsung in my area, was glad to find them & would recommend

This business is terrible! There location is not even in the U.S. Do NOT do service with this company they dress unprofessional and they are very disrespectful! I got charged $85 for my service with them when he was only here for 5 minutes! Please do not do service with this company.

Jose was a top notch repairman, knowledgeable, courteous and reasonable rates. Even cleaned up and kept me updated throughout the process. Highly recommend this gentleman!

Do not use this company everything is done through third parties including a call center in India. The technician showed up 50 minutes late, plugged the appliance in and stated that it worked and left. The appliance does not work and trying to reschedule I went through two call centers.

Repairman showed up one hour late. Did not fix the issue. When I called customer service in Nicaragua she just argued with me. The supervisor refused to send technician out and giggled. This is NOT local company.

First this is NOT AN ALTON BASED COMPANY they have a call center somewhere out side the US probably. And the people they send come from St. Louis if they even show up... my handyman never did show up.. I ended up calling hills appliance out of godfrey and jerseyville and they came the next day and fixed my problem for about 20 dollars less than the service call that these people charged... and once again they didn't even come.

I called my usual guy to repair my Samsung washer, unfortunately he does not fix Samsung. So I went on the internet and googled around and found Alton Appliance Repair. I think I am fortunate to have found and tried them. They were also great with repair and with their customer service. I thought I would be having trouble finding someone who works on Samsung, luckily I stumbled on them, and find them to be really exceptional. I would use again.

I called today for a tech to come out the man on the phone say 59.00 for service call and if they do the repair it comes off the actual amount. He takes my address and say oh 75$ cash or card. So I say what happen to the 59.00 oh it’s because of your zip code. Well now that was discrimination.

The technician was wonderful and came out even though the weather was bad and I’m pleased with the service.

What I’m not pleased with is the call center, which is based out of Central America(which was quite rude on multiple calls) and the home office for this company is in Arizona.

I assumed I was supporting local.