Appliance Repair reviews in Aurora, Illinois

Izzy was great! He was punctual, friendly, completed all work in a timely basis, and answered all my questions. I would recommend him to anyone!

Mark did an excellent job; explained what needed to be done and more importantly, why. His knowledge of the operation and maintenance requirements for my snowblower was excellent, true experienced professional. Thank you!!

If I could choose zero stars, I would. Sears sent a technician to investigate a squeaking sound during the spin cycle of my washing machine. Service person spent much of the time on the phone and even had me hold the machine up while he inspected it. Finally, he said he thought it might be the motor but wasn't sure. He offered me the opportunity to pay $689. By then, I had a strong feeling Sears was not the company they used to be so I was eager to get him out of my house. Honestly, he made me feel uncomfortable. He reassembled my washing machine, charged me $129 and left. Two days later, I want to use my working (but squeaky) washing machine and the computer isn't working. It won't start and flashes to "Call Technician for Repair". Josh, the Sears, doesn't know how to reassemble a washing machine. I called Sears and they offered to charge me another $129 for a visit to fix what Josh broke. ***Do not work with Sears. They are a floundering organization and demonstrate no interest in customer service. Their service techs are incompetent and the company assumes no responsibility for their work AND damage their techs do.*** ***If you get a bad tech there is literally no recourse. Sears keeps your money and you are worse off than before you called Sears. Think local. There are many reputable appliance repair services that function without a call center and have an investment in the community.

The technician was perfectly fine, however the in ability to connect with a person with questions about scheduling is why I will never use this service again.

Jorge is welcome to service my appliances whenever he likes! He has been here before, and was the first technician to notice that my water softener (which had been serviced several times before by other technicians) was missing a hose. On this latest visit, not only was he early, but he was able to assure me that the water softener was not leaking, and then discovered the real source of the leak! I've been having for months! He is efficient, observant, and considerate!

Terrible!!! The technician extended the four hour window of time by more than an hour then canceled via text within 10 minutes of the time he was supposed to be here! Very poor customer service and total disrespect for my time which he wasted for an entire half day! Do not schedule an appointment with them!

Mark was professional, knowledgeable and personable. He listened to my concerns, explained the problem and offered choices for additional services to save money. The repairs, new belt and blades plus a much needed tuneup were done quickly. The mower now runs as good as new. Thank you.

I have never had worse customer service in my life. This man walked into my house angry! He walked up to my refrigerator and speaking very quickly was telling me what I had to sign as he was about to move the refrigerator. I said wait aren’t you going to put something under it so it doesn’t scratch the floor? He says oh I can and went out to his truck to get something to help not ruin my floor. From there it went downhill. He told me I had a leak behind my refrigerator, but he couldn’t do anything about it. I would have to get a plumber to shut the water off or my husband who’s out of town. I asked him to hold on my son was coming. he’s five minutes away. He wasn’t going to wait. Then he called somebody that said yes he can shut the water off. He pushed the refrigerator back in and was getting ready to leave. I asked him if he was having a bad day, I told him he had a major attitude. Told me he didn’t have a bad attitude, and I said yes he did. He called somebody looking for replacement parts and was speaking in another language. I had my husband on the phone, my son who was here and myself. None of us could believe how rude he was. There is so much more to the story. I came home from work Friday and my refrigerator was dead. My first available appointment was today, Monday. Maybe if I would’ve been able to talk to a live representative I could’ve shut the water off and not have my floor ruined. I still haven’t talked to live representative. This is the worst service I’ve ever had

They cancelled on me 3 days in a row. My fault for rescheduling after the first time they kept pushing back my appointment and eventually cancelled. Impossible to get anyone on the phone. Only AI responses. Would not trust them to call if you had an urgent service need. Unreliable and unprofessional.

Chuck was knowledgeable, very nice, and tidy. He got my dryer working again quickly. Would recommend.

Isadore is the best service technician we have ever had. He's friendly, efficient and highly knowledgeable. We will ask for him for any future appliance repairs.

Technician very knowledgeable and friendly. I was easily able to understand the problem.

We had a very positive experience with Saul, our service technician. He was prompt, courteous , and competent. Our repair was completed right the first time!

Lock on washing machine repaired. Technician fast and very polite. Costly even with warranty

The work got done, but we were without a functional refrigerator for 2 weeks. For a working family with kids, that's a lot of hardship, inability to store food, etc. There was no good way to know when parts would arrive, there is no phone number you can call and get a decent update on the plan to resolve. On one of the days the technician decided to not show up even though the website showed he would, just poor management, lack of expectation management, lack of accountability.

Chuck was awesome and super quick and efficient. Explained everything he was doing and was very personable. Great experience!

Technician was very polite and informative. Was pleasure doing business with him.

Technician seemed more interested to provide a repair quote which is almost equal to product price than checking the actual appliance issue in Diagnostic visit, which will be charged ($129) anyway. He didn't even care to put a foot cover even though Company's video shows how respectful Technicians will be clients home.

Tech was ok. We talked about 10 minutes, but my Mastercard has not arrived yet and you don’t take Amex, so he had to wait over 1:2 hour to get permission to take my
Check $129 for 10 minutes of conversation. That is a bit much for 10 minutes and no work.

Excellent Service. The serviceman, did a great job and he was very personable and informative. He soaped the joints and dismantled some of the the oven checking for gas leaks everywhere. I liked his professionalism a lot.

Strongly recommend not to use Sears Appliance Repair. Technician was not sure how to debug the problem and looked puzzled from moment he started inspecting the problem. In the end, he just mentioned the board is having the problem and quoted $850 for repair to ensure diagnostic is done and I am liable to pay 129.00. I called another technician who was able to repair it in less than 1/3 of the price they quoted. I wasted 129.00 dollars on them, highly recommend not to call them.