Reviews of local pros in Aurora, Illinois

Great customer service!

Friendly staff. Beautiful showroom.

Friendly, good service, great price!

Very helpful and courteous. And an excellent selection!!!

The parts counter person, Ed,
Is very helpful. Goes above and beyond to help.

Nice showroom with good displays. Works directly with your plumber.

Great service. Very helpful and answered all my dumb questions patiently.

Great service. Had all my material and knowledgeable of said material.

We are novices and both times they have been extremely helpful

Both the sales and parts department were extremely helpful in my search for a unique part.

Here right now and the guy helping us is incredibly rude. Sighing heavily and rolling his eyes anytime we ask a question. Terrible service.

Well I guess you are to good to let truckers who are unloading here to use the restroom.. thank god their isn’t a truck stop for miles.. unbelievable

Brandi was the best. Great place to buy quality faucets for kitchen and baths. Wonderful selection of all brands.

Great displays in the showroom. Posted hours on GM were incorrect however I did submit an edit..

The entire staff is incredibly helpful and knowledgeable. You can't find lower prices anywhere! (Having spent hours searching online and visiting multiple stores)

Nice showroom . Our sales rep. Jen awesome. Very friendly, customer focused very knowledgeable.

Been surprised today! Sales guy for will call was so rude & not helpfull!!! He bearly knows his job! Not recomended! Not coming back to that location!

Went in today for parts on a home shower repair. Friendly and expert service. Next time I do a home plumbing repair I will buy parts from these guys instead of the big box stores.

I'm no plumber but Rodney in parts found what I needed and explained how to install it. He's better than YouTube! Thx again.

After 10 minutes and listening to the counter guys discussing TVs and ignoring us went to Berkheimer to get our water heaters. Customer service is awful when you have to walk out. They could care less about selling anything.

Had a young man cut me off and hang up on me very quickly because he didn't have the answer to my question. Very rude. When he heard me say that I was looking for sodium hydroxide or lye for use other than plumbing he very rapidly said OK thank you goodbye. I have been a long time customer along with my family. Not sure if I will use them again.