HVAC reviews in Bartlett, Illinois

My service person was Brandon.He arrived on time. Everything was explained to me as he fixed the furnace. Very friendly and informative! 🙂 I will definitely recommend.

My experience for years has always been an honest and non sales pitch approach whether it’s a basic routine check up or a furnace replacement. I always recommend this company to anybody who asks for a recommendation. Good honest people.

Honest service repair department

I was looking to have a A/C checkup/maintenance for my system, it is an older unit and has R22. I have had this done for a heating unit before and they looked at the air handler. My a/c unit is in the attic and I waited until it got cooler because it is really hot up there in summer.

On 10/17 I had a different company come out and tell me it is low on coolant and this is why its not working. I said it has been working like a champ all summer. I just didn't know if maintenance was ever done on it. He said well, they were not making the R22 anymore and I need a new air conditioning system. I said R22 is still being sold and asked if I bought some could he put it in for me. He looked at me puzzled and said he never had anyone ask him that before and why would I want to do that.

In googling for some installation companies I called Bartlett heat and air and talked to a service tech. He said they do have R22 for these older systems and that you cannot get a accurate reading of the coolant when weather is colder and it will read low. If my unit was working all summer it is probably fine.

I am definitely giving Bartlett Heating and Air a call in the early summer to have this done again and check out the system.

The first tech that came was so pleasant, he really was very nice and caring. I wish I could remember his name!! I had to get a new furnace. The other techs who put the new furnace in where very polite. This will be the only company I will be using for now on!

Best service around. Never push to upsell you. Furnace is 26 years old and we know it won’t last forever. It still running great and the simple say budget for a new one not you need one. A/C is under warranty with them and he changed out the capacitor because he didn’t like the way it looked. Always on time. Pricing is very competitive.

The whole experience was perfect from the initial phone call asking for a quote, to the completion of installing the air conditioning and furnace. Paige was so nice and was able to get someone out the same day for a quote. Vince, one of the owners came out to do the quote and was again so knowledgeable and down to earth! I needed installation as soon as possible and they were able to do it within a few days. They brought out a portable air conditioner no charge for our Bedroom. I would highly recommend Barlett Heating and Air Conditioning to anyone! The workers were awesome, the install was 2 days after-getting the quote. The price was lower than all of the other quotes I received and they had 0% financing for 25 Months.

Fantastic customer service from start to finish! Matt was incredibly nice and knowledgeable. He took the time to walk us through everything we needed to know about our new home furnace and shared plenty of helpful insights. We’ll definitely be using them again in the future!

These days, spending money on your house whether for a planned project or unplanned repair, finding a business that you can not only trust to do the work but also offer the customer experience that at least matches and at best exceeds your expectations is rare.
Shoddy roofers dumped, roofing, siding, and materials into our AC unit causing a cyclone of bad & carless decisions by our roofing company clanged around damaging the coil and fan, spewing what it could up through the top.
The costs and stress of the roofing work had already put us past the scope of what were prepared to handle. Fortunately, before I could yet again look up at the sky and ask why every contractor brought bad luck, I pulled up Bartlett’s number. We had used them for a furnace check earlier in the year. They picked up immediately, & listened. Not, ‘you’re matter is important to us…you’ll hear back in a few days.’ They were as concerned about what had happened, not just through our long ordeal with the roofers but for the AC unit they installed.
Bartlett said they would have someone come out ASAP as our roofer wanted to open the AC himself so that he could inspect and clean it on his own. That wasn’t going to happen. Vince came out and assessed the unit and cleaned it out. He was extremely helpful in going over the damage to our unit that was only about 7 years old, asked what our intentions were as far as if we were looking to repair the unit, live with the damage to it, or replace it. He explained and fairly documented each option going over the pros and cons of each taking into account our current indoor equipment, ductwork, and performance expectations. His documentation helped us work with our roofer to understand the cost of their damages.
We made the decision that repairing the damaged unit would be much of the cost a new unit would be. Vince had given us multiple options for our budget with zero push to sell us any of them. He continued to be transparent on each choice. We decided on a new Lennox 4-ton unit with matching evaporator coil.
As Vince had been, every person from Bartlett whether on the phones or those that arrived for the install treated us like we were part of their family and respected our house as such. The install team was great and made sure any changes to our ductwork/etc we understood especially since the new unit is the new R454B type which required some additional required sensors, etc.
After install, I had some questions on the unit and its efficiency due to confusing government energy guide labeling and Vince spent an entire weekend making sure everything was correct. Because a larger unit was installed, some things had to be modified for the indoor coil and space to make some of the changes was limited. Vince took the time to come out and look at everything and listen and came up with a plan to make everything as perfect as possible. I do not know any other business or company that would without hesitation take the time to even consider doing that.
Within a day, he had a team come out and make some adjustments and even upgrade our humidifier with a new model that not only performed better but does not leak and have all the other problems the former unit had by design. This team took their time to make everything not just fit but to work better than the old equipment could ever have done.
I kept waiting for the other shoe to drop only because of the terrible time we’d had with the roofers and any other company that serviced or replaced anything in our house. Before they left, they made sure to ask if everything looked good, the install\cleanup\etc. I actually smiled and told the technician that it all looked amazing and like someone that cared did all the work.
A very long story short, if you through need or desire to change HVAC equipment or service any of it, do not hesitate to call Bartlett Heating & Air Conditioning. They respond as quickly and with the care a family member would give you and your house and treat the smallest jobs with the same detail as the large ones.

I just experienced the best service from Bartlett Heating & Air Conditioning that I have had in my entire 38 years of owning my home. I had a clean and check scheduled for an older furnace on Friday, the day after Thanksgiving. That all went as expected, no problems or issues. Later in the evening I noticed the house was chilly and went to check the furnace and found it wasn't running. I called Bartlett's office and was informed they couldn't return until the next day. About an hour later I got a call saying they adjusted the schedule and someone would be by shortly. The company owner, Vince DeGeorge showed up, diagnosed the problem, tried to track down the part (couldn't because of the late hour on a holiday weekend) went back to the shop AND returned with space heaters. The new part was installed the next day, Bartlett Heating and Air covered the cost. They then returned the following day with gift cards and an apology for our inconvenience. I am still amazed and thankful the problem was handled with such FAIRNESS and INTEGRITY.

Your company is AWESOME!!

We've purchased Heating and A/C units from Bartlett Heating/Air a couple of years ago.

From the office staff (Lauren and Alicia) to your field techs (Anthony, Brandon and Matt) are Extremely friendly, helpful and respectful.

It's so nice to know there is still a company that CARES about their customers!!!

Keep up the GREAT work 👍👍👍

Used these guys previously for an A/C replacement, so when our furnace stopped working, we knew who to call. They were out reasonably quickly, established what the problem was, and had a solution for us the same day. I appreciated that the tech didn't try to sell us something we didn't need - he told us our options and told us what would work best, even if that wasn't the most expensive option.

We had our furnace checked by 4 seasons and they told us our furnace was damaged and should either be fixed ($5000) or get an entirely brand new system which would cost between $10,000 and $13,000. They told us our furnace was unsafe to run. We called Bartlett Heating & Air they came by and did a full inspection, cleaned our sensors, tested for carbon monoxide, and assured us that our furnace was in great and safe working condition. I would fully recommend Bartlett Heating & Air an honest company that cares!

I called in a panic this morning when my heat was not working properly. Lauren who answered the phone was so quick and helpful and had someone scheduled to come to my house between 9-12. Then, Brian arrived at 9:30 and realized my furnace just needed to be cleaned. What a life saver! Thank you all so much. Quick, reliable, AFFORDABLE service. HIGHLY RECOMMEND!!!!!!!!!!!!!!!!

Very pleased with the quick and efficient service we have received from Bartlett Heating and Air!
They were the most cost effective place to install a new furnace, humidifier and A/C unit last year and our furnace check up and service this week was fast & thorough with all necessary supplies available! We would highly recommend them to anyone needing HVAC services.

When I was on vacation my furnace went out. I only knew because my cleaning person told me the house was cold. They showed up a day later to tried and fix my 35yr old furnace. They identified some non repairable safety issues and recommended replacing the furnace. Also, replaced my Thermostat so I could monitor and control on my phone. Got me on the schedule and provided 4 space heaters for me to use in the meantime. This all while I was away! Day of replacement, they completed the job in a few hours! Would highly recommended Bartlet to anyone!

Easy-peasy! Very easy to work with, their quote to replace my 30-year-old furnace was easy to understand and straight forward. Their pricing was competitive. They showed up on time and got the job done. The two technicians were very professional and took the time to make sure I understood my new furnace, it's new thermostat.

Great company and great service. They were able to schedule me for same day service because I was having problems with my Furnace. Vince was the tech, who did a great job at figuring out that all it needed was some cleaning. He sure saved the day and my wallet !! I use them every season for maintenance and cleaning and their prices are always fair and reasonable, their work is always great.

Furnace had issues early Monday morning, they came out within a few hours and had the unit working. Unfortunately we did need to get a new furnace, cause ours was 30 year old. They quoted us a good price and by Wednesday morning they had the new furnace installed. Their techs were very polite and did a great job on the instal and clean up.

Brandon just left, great service and excellent personality as usual. You guys hire the friendliest technicians! We need more people like Brandon in this world! My only recommendations are give this kid a nice fat raise and a fatter IRA! Every time a Bartlett Heating guy comes for my service I have stronger confidence in the young people of America!

We have used them for over 15 years. All the staff are wonderful polite and helpful. The loyalty that they have for their customers is incredible. Just installed heater and air conditioner. Left my home with instructions on how to use the thermostat. They even wiped my floor. Wouldn’t use any other company.

I scheduled a rep to inspect and service our furnace and the experience was excellent top to bottom. The appointment process was with a friendly person that worked with my schedule. The technician was prompt, polite and friendly, and gave me some great tips. The price was fair, and I feel like I've found my HVAC company for as long as I own the home. Thanks for the great service!