Appliance Repair reviews in Belleville, Illinois

Quick and easy to buy and setup delivery of my stove. Delivery the next day.

We came in and was looking for a stove and fridge. The fridge went out in a couple of weeks. We took it back and tried to get the money back. On the receipt that we were handed didn’t have anything on it stating no refunds and that we would not be able to get our money back. The receipt in fact does not have anything on it but the price we paid. The women that works there is one of the rudest we have encountered. She should really work on her customer service skills. I don’t care if everyday is bad for her there is no reason to take it out on people. I will never come to this store again! We were just trying to support a small business.

Fast and efficient. They were here loaded the oven, took the old one out and were gone in less than 10 minutes

They did a great job and took care of everything. This is the place to go for Appliances

I've had issues with my washer pretty much the moment I started using it. There is a 6 month warranty but it's hell getting a hold of these people and takes days for someone to come out and try and fix the issue. I have yet another issue with the washer. Left a message earlier in the week with no call back and now waited on hold for 15 minutes with no response and now when I call it goes straight to voicemail

Friendly and prompt service. Our technician went above and beyond to diagnose our issue.

These people are great. I've never been to the store in person, didn't need to. I called and told then what I wanted and that we we're unable to drive. The first time I bought a fridge and paid in advance over the phone. They brought the fridge out on time and it worked(s) great. Two months later I bought a washer/dryer combo and they brought it out and let me pay cash on delivery and we couldn't be happier. I don't usually bother with reviews but they deserve it. Thanks

Edit: Had a small problem with the washer, called in and they came out in 2 days and fixed it at no charge. Again, I highly recommend these people. Thanks again Midwest.

Delivery went great. The guys that delivered the appliances were very polite, prompt, helpful and respectful. The appliances were in great shape. Overall great experience.

Great communication throughout the process of purchasing, delivery and installation. They delivered the same day.

I've got a few washers and dryers from them and they are always reasonably priced, The 6 month warranty is great for a used item they are quick and efficient when they have someone come out to service it within the 6 months. I've had an issue once on both dryers and they fixed it within a few days.

You all have great customer service. The delivery people were very friendly and nice. I have done business with you all for many years. I've never had any problems. Keep up the good work on taking care of your customers. That's why I keep coming back!!!

From the owner to the delivery fellows, everything went great! The price was the most reasonable I found after calling five or six stores. Promises for the used gas range I purchased were kept: missing oven rack was replaced and touch ups to exterior were done and there is a six month warranty. The two fellows who delivered and installed worked hard to get it past a narrow turn with low clearance and down three or four steps to the kitchen. An excellent experience and my aunt and uncle are very happy with their range! Thank you, Midwest Appliance! Happy to refer anyone in the market for a new or used appliance to you!

Great communication, quick service, and a working dishwasher.

Many thanks!

The staff was very friendly and helpful. Appliances delivered, connected, and they removed the old appliances.

Absolutely terrible experience — zero stars.
We requested service to fix our oven, and not only did they arrive late, but they didn’t fix a thing. Now we’re trying to have the stove replaced, and once again — no-show.

I called to ask for an ETA and simply said that if they’re going to be late, they should have the courtesy to let people know. I have a job to get to. The supposed owner, Dale, responded by saying, “You’re not my employer,” and then hung up on me.

Unprofessional, unreliable, and flat-out disrespectful.
Trash service. Trash company. Trash attitude from the top down.

They really nice guy they did good job if I need you again I will shop you for sure

I own 51 rental properties in the area and have used this company spending 1000s of $. We bought a gas stove and placed it into a vacant rental. Upon occupancy inspection one of the burners would not light so it failed inspection. We tried to clean and fix ourselves but could not. This company offers a 6 month warranty, but told me I would have to pay for them to fix it. He did not believe me that it had not been used. The rude, jerks that work or own the store would not listen or honor their warranty. And what kind of business owner would sacrifice 1000s in future sales over a simple fix? I would stay away from this company.

Great service with knowledgeable techs. They had my appliance repaired with no wait on ordering parts.

I was trying to wait to do this review. The gentleman when we came in was very kind, gave us good info on the washers and dryers and informed us of the 6 month warranty. They came out to deliver the washer and dryer on time and things were going great. One of the techs was kind of unprofessional, but hey we all have bad days and where our washer and dryer had to go, i’d have some choice words too😂. Everything looked good he informed us we needed clamps for the dryer vent (i’m blanking on the word but the foil tube) which we didn’t have as all we were informed was to make sure the tubing was long enough. But they got it plugged in and said it looked good. I had read a prior review where they responded saying they clean and test all machines and i mean this is an OPEN BUSINESS so no need to lie as that cannot be good for business. First wash went great threw it in the dryer…buttons don’t work. In this day and age no one wants to make a phone call so my boyfriend and i are looking stuff up just so we don’t have to call cuz mind u this is an hour after they installed that dryer isn’t working. We try child lock, my boyfriend was weary of touching anything else so called the next day and we got an appointment for the next week. Again, came on time, gave a courtesy call, even called when my boyfriend didn’t come to the door. Boyfriend said gentleman came in got to work and checked before leaving and let it run for a few minutes and seemed good to go. I’m so excited to finally use the machines because again we have bought them now a week ago, all i want to do is wash my clothes. I call my boyfriend after getting off work, and a few moments after he answers there is a loud screeching in the background. Boyfriend informs me it’s the DRYER, of course. Grabbed a level because online mentioned dryer could be unlevel but it was level. We planned to call the next day (which is today) as we paid for something we were under the impression would actually work and have a warranty. My boyfriend has been trying to reach them and for some reason the call will not go through. He is under the impression they are declining the call, but I don’t want to believe that. But at this point I feel like my hands are tied, we paid $500 for the pair together I am in no way looking for perfection but I did expect to be able to use the equipment I bought when it got delivered a week ago and I still haven’t been able to. Now we can’t get a hold of anyone. I read a lot of reviews and see someone loves to respond and defend every move this company makes so I would love answers since for some reason we can’t get through by phone. I really just want to wash my clothes 😩😩 I was so ready to give a good review as i know they probably don’t want to hear from a customer back to back after them just getting their appliances but now I am getting fed up.
Update: They called me I am at work which is on me but I cannot answer. They left a voicemail saying they didn’t receive a call. Please look at photo attached showing the multiple calls made. Told my boyfriend to call again immediately which he did. Spoke with someone who said after reading my review they no longer want to do business and will be refunding us and picking up the unit. I’m not sure what is wrong with my review as it has nothing but the truth. But I am thankful for the refund and them coming to get the unit as I never want to do business with them again either. Literally trying to be the nicest I can be because again all i want to do is wash my clothes. I believe in buying second hand but now I have trust issues.

Had an issue with the dryer I bought, they came like 2 days after I called. They stick to their warranty which is comforting.

Very polite. Called when coming. Respectful of the house. Wore mask. Explained the problem and ordered the part